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All Journal E-Dimas: Jurnal Pengabdian kepada Masyarakat Fokus Ekonomi Primanomics : Jurnal Ekonomi & Bisnis Distribusi Journal of Dedicators Community Kajian Bisnis STIE Widya Wiwaha Abdimas Universal Revitalisasi : Jurnal Ilmu Manajemen Bisman (Bisnis dan Manajemen): The Journal of Business and Management Jurnal Bina Manajemen Jurnal Ekuilnomi Otonomi Bisnis Net : Jurnal Ekonomi dan Bisnis JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) ALMUJTAMAE: Jurnal Pengabdian Masyarakat JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Jurnal Ekonomika: Manajemen, Akuntansi & Perbankan Syari'ah BULETIN BISNIS & MANAJEMEN (BBM) Buletin Abdi Masyarakat (BAM) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Innovative: Journal Of Social Science Research Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Journal of Ekonomics, Finance, and Management Studies Manager : Jurnal Ilmu manajemen ABDIMAS NUSANTARA
Agustina Widodo
Universitas YPPI Rembang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Fokus Ekonomi

 1 
PENERAPAN PERFORMANCE PRISM, AHP DAN OBJECTIVE MATRIX SEBAGAI ALAT UKUR KINERJA PADA UKM PENGOLAHAN IKAN DI KABUPATEN REMBANG Agustina Widodo; Muhammad Sulton Adib
Fokus Ekonomi : Jurnal Ilmiah Ekonomi Vol 13, No 2: Desember 2018
Publisher : STIE Pelita Nusantara Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34152/fe.13.2.186-209

Abstract

Measurement of the performance of UKM Karya Mina Putra uses more development of traditional accounting systems which only focus on the financial side. This is because financial measures can be easily done. Non-financial performance has been ignored because it is considered as something that is difficult to measure. Performance Prism performance measurement methods that provides comprehensive measurement and have a wide perspective so as to provide a realistic picture of the determinants of business success. Performance Prism not only measures the end result, but also the activities of the final outcome determinant. Thus, performance measurement can provide a clear and real picture of the actual condition of the company. Performance Prism is a performance measurement method that describes the performance of an organization as a construct of 3 (three) dimensions that has 5 (five) side fields, namely the stakeholder satisfaction, strategy, process, stakeholder capabilities and contributions. For the strategy perspective of 16 KPIs there are 2 KPI which needs to be improved. Understand the performance on the side of the process is still unsatisfactory because there are still 6 KPIs that are urgently needed to be repaired immediately. In the process perspective, achieving results is quite good. The most effective improvement is at the capability level.
INTEGRASI SERVQUAL DAN SIX SIGMA UNTUK PENINGKATAN KUALITAS LAYANAN PELANGGAN UKM PRODUK KERAJINAN KABUPATEN REMBANG Agustina Widodo; Muhammad Zaky Wahyuddin Azizi
Fokus Ekonomi : Jurnal Ilmiah Ekonomi Vol 15, No 1: Juni 2020
Publisher : STIE Pelita Nusantara Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (237.882 KB) | DOI: 10.34152/fe.15.1.19-34

Abstract

The SME (small medium enterprise) sector has a sufficient role, the quality of service is now an important priority for businessman  in understanding the needs and desires their customers. Comparison of quality can be seen from the difference between the assessment of business management with the assessment of customers, then the concept of six sigma  are DMAIC (define, measure, analyze, improve and control) is the structured methodology used to reduce the level of error in providing services to customers. There are a number of problems faced by dewan kerajinan nasional daerah (dekranasda) SME’s: business management is still very simple, the average human resource has a low level of education, does not have a good ability to market the products produced, financial limitations, limited access to raw materials and limited technology. The analysis results obtained that there are 5 complaints that most complained by consumers are less strategic location, lack of attention to individual customers, brochures and service facilities are inadequate, service is still long and the lack of waiting room facilities. the planned improvement that will be carried out is to improve services by using technology facilities, improve the quality of customer waiting room services, structuring the availability of brochures and information.
Co-Authors A. Aviv Mahmudi Achmad Zainudin, Achmad Ahmad Aviv Mahmudi Aini, Chelsia Nur Ajy, Ismail Pangestu Aldi Fradana, Nodia Fredita Artalopa, Ryan Aulia Dewi, Risma Azizah Tunnikmah Bryan Adi Gunawan Dimas Ramdhan Mahendra Elly Rahmawati Ika Damayanti, Adelia Laili Jaziratun Nikmah, Nur Maharani, Intan Puspita Melia Maldani Migunani Migunani Ming Lukiarti, Ming Ming Ming Lukiarti Misnawati, Siti Muhammad Asrori Muhammad Sulton Adib Muhammad Tahwin Muhammad Tahwin Muhammad Zaky Wahyuddin Azizi Mustofa, Moch. Sa'dun Nabilah Nur Rosyiqoh Najid, Muhammad Reza Ahsanun ni'mah, nadlirotun Niamirroykhan, Achmad Syafiul Nofa Ariani, Fitria Nopitasari, Diyan Novita Eka Aprily Yanti Novita Rahmawati Nur Aeni Widiastuti Nur Widodo Putri Dewi Permatasari Putri, Anggisca Yofiananda Rikah Rikah Sa'adatirrohmah, Naili Salsabila Hayya Mahiza, Rossa Santoso, Muhammad Afandy Saputra, Reihan Shofi, Shofilatifatun Niswah Suhardi Suhardi Syaiko Rosyidi Ul Haq, Zia Vina Fatimatuz Zahroh Wulandari, Mutiara Yunanto, Vanezza Eka Zaenal Arifin