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All Journal Cendekia Medika : Jurnal Stikes Al-Ma`arif Baturaja Lentera Perawat Jurnal Kesehatan Terapan Klinik: Jurnal Ilmiah Kedokteran dan Kesehatan
Chairil Zaman
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Health Professions Medicine & Pharmacology Nursing Public Health

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Analisis Kepuasan Pelayanan Kefarmasian Pada Pasien Rawat Jalan di Rumah Sakit Rupit Kabupaten Musi Rawas Utara Tahun 2026 Rifka Faisal; Arie Wahyudi; Chairil Zaman
JURNAL KESEHATAN TERAPAN Vol 13 No 2 (2026): Jurnal Kesehatan Terapan
Publisher : LPPM Universitas Kader Bangsa Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54816/jk.v13i2.1408

Abstract

Pharmaceutical services are an integral part of healthcare services that are patient-oriented and aimed at improving service quality and patients' quality of life. Patient satisfaction is one of the essential indicators used to assess the quality of pharmaceutical services. This study aimed to analyze pharmaceutical service satisfaction among outpatients at Rupit Regional General Hospital, Musi Rawas Utara Regency, in 2026 and to identify factors associated with patient satisfaction. This study employed a quantitative method using an analytical survey design with a cross-sectional approach. The study population consisted of 1,062 patients who obtained medications from the hospital pharmacy installation during November–December 2025 and January 2026. A total of 291 respondents were selected using a random sampling technique based on Slovin's formula. Data were analyzed using univariate analysis, bivariate analysis with the Chi-square test, and multivariate analysis using multiple logistic regression. There were significant associations between education p-Value 0,006 (OR=0,495 dan CI=0,298-0,823), knowledge p-Value 0,005 (OR=0,1,971 dan CI=1,223-3,175), tangibles p-Value 0,000 (OR=37,53 dan CI=17,928-78,601), reliability p-Value 0,000 (OR=156,75 dan CI=62,430-393,56), responsiveness p-Value 0,00 (OR=31,01 dan CI=16,31-58,95), assurance p-Value 0,000 (OR=18,68 dan CI=10,27-34,003) and empathy p-Value 0,000 (OR=178,875 dan CI=42,234-757,602) with patient satisfaction of pharmaceutical services. No significant associations were found between gender (p-value 0,529), age (p-value 0,949) and employment status (p-value 0,884) and patient satisfaction. The findings of this study are expected to provide an overview of the level of patient satisfaction and identify the most dominant factors associated with satisfaction with pharmaceutical services. Furthermore, the result are expected to rserve as evaluation material and a basic for policy-making to improve the quality of pharmaceutical services at RSUD Rupit.
Analisis Kepuasan Pelayanan Kesehatan pada Pasien Rawat Inap di RSUD Rupit Kabupaten Musi Rawas Utara Tahun 2026 Tanti Nurhasanah; Arie Wahyudi; Chairil Zaman
JURNAL KESEHATAN TERAPAN Vol 13 No 2 (2026): Jurnal Kesehatan Terapan
Publisher : LPPM Universitas Kader Bangsa Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54816/jk.v13i2.1429

Abstract

This study aims to analyze the level of patient satisfaction with health care services at the Rupit Regional General Hospital in North Musi Rawas Regency in 2026. Patient satisfaction is a crucial indicator in evaluating the quality of health care services. This study employs a quantitative research design with a descriptive-analytical approach and a cross-sectional design. The study sample consisted of 106 respondents who were family members of adult inpatients. Data were collected through a structured questionnaire and analyzed using univariate, bivariate (Chi-Square test), and multivariate (multiple logistic regression). The results of there was a significant association between the dimensions of tangibles (p=0.005), responsiveness (p=0.001), assurance (p=0.001), Reliability (p=0.001), and empathy (p=0.001) and patient sati sfaction. Multivariate analysis identified assurance as the most dominant variable influencing patient satisfaction (OR = 3.523), followed by the tangible dimension (OR = 3.001) The resulting predictive model is Z = -0.929 + 1.099(Tangible) + 1.259(Assurance ), indicating a 28.3% probability of satisfaction for respondents who perceive both of these dimensions as “poor” simultaneously. In conclusion, patient satisfaction at Rupit Regional General Hospital is significantly influenced by the tangible and assurance dimensions. Hospital management is advised to prioritize improvements in the assurance and tangible dimensions through regular training for staff and upgrades to facilities and infrastructure to sustainably enhance patient satisfaction.
Co-Authors Ahdiny Kadariny Akhmad Dwi Priyanto Akhmad Dwi Priyatno Akhmad Dwi Priyatno Ali Harokan Andri Irawan Anggraini, Utari Ardika Pratiwi Arie Wahyudi Bara Yunita Chindy Tri Andini Dianita Ekawati Dina Putriati Dina Riana Edy Sapada Elizah, Epa Eva Suzanna Hamyatri Rawallah Helen Evelina Indra Martiandra Irsa Taponi Kurniati Kurniati Lilis Suryani Lisa Fitri Lucky Sandi Centaury Media Febriana Nurul Fitriah Rifka Faisal Siska Damayanti Siti Anisa Maulidia Sutriana Sabrina N Tanti Nurhasanah Tri Handayani Vera Kurnia Putri