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Intan, Bunga
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Journal : Bulletin of Information Technology (BIT)

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Sentiment Analysis of User Reviews of Kitalulus Job Search App on Google Play Store Using Machine Learning Hendri Hariadi, Astrid Ayuzi Putri; Intan, Bunga; Armanto
Bulletin of Information Technology (BIT) Vol 6 No 3: September 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bit.v6i3.2220

Abstract

This study seeks to assess the sentiment of user reviews for the "KitaLulus" job search app found on the Google Play Store, utilizing Machine Learning techniques. Given the intensifying competition within the job market, this application serves as a crucial resource for job seekers in Indonesia. The study employs a sentiment analysis method to categorize user reviews into three groups: positive, negative, and neutral. The dataset comprises 20,000 reviews in Indonesian gathered from the Google Play Store. The methodologies used in this study include K-Nearest Neighbors (KNN), Support Vector Machine (SVM), Artificial Neural Network (ANN), Logistic Regression, and Naïve Bayes. The findings indicate that various algorithms demonstrate different levels of accuracy in sentiment classification. It is anticipated that the outcomes of this analysis will offer valuable insights to developers about the quality and effectiveness of the "KitaLulus" application, while also assisting users in making informed decisions prior to utilizing the app. Additionally, this research contributes to the domain of sentiment analysis, particularly concerning job search applications in Indonesia.
Co-Authors Aktavera, Beni Alga, Jimmy Andri Anto Tri Susilo, Andri Anto Aprillian, Alif Armanto Armanto, Armanto Astuti, Endang Tri aviani, tri hasanah bimastari Basmansyah, Attaya Rifki Darmawan, Muhammad Albani Daulay, Nelly Khairaini Devi Purwanti, Devi Dwi Budi Santoso Elmayati, Elmayati Hendri Hariadi, Astrid Ayuzi Putri Hidayat, Asep Toyib Irawan, Davit Irvai, Muhammad Karman, Joni Kelpin, Yogi Lingga Wijaya, Harma Oktafia Maya Sari, Wisdalia Milenia, Aprilsa nansyah, Satria Nurdiansyah, Deni Palentina, Windia Palluvi, Khadisah Syah Riebhan Regina Regina Riski Kurniawan Rudi Kurniawan Rusdiyanto Rusdiyanto, Rusdiyanto Sari, Wisdalia Maya sobri, ahmad Syaada, Nadyari Wulandari, Cindi