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All Journal Biota: Jurnal Ilmiah Ilmu-Ilmu Hayati El Dinar Journal of Economics, Business, & Accountancy Ventura Jurnal SEPA (Social Economic and Agribusiness Journal) Khatulistiwa: Journal of Islamic Studies EMBISS: Jurnal Ekonomi, Manajemen, Bisnis, Sosial Emphaty Cons : Journal of Guidance and Counseling el-Buhuth: Borneo Journal of Islamic Studies Al-Tijary : Jurnal Ekonomi dan Bisnis Islam EKONOMIKA SYARIAH : Journal of Economic Studies SETARA: Jurnal Studi Gender dan Anak Borneo Islamic Finance and Economics Journal (BIFEJ) Krigan: Journal of Management and Sharia Business Jurnal Komplikasi Anestesi Jurnal Ekonomi, Manajemen, Akuntansi Journal on Islamic Economics, Finance, and Banking (Z-CONOMICS)
Yuliani, Irma
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Journal : Borneo Islamic Finance and Economics Journal (BIFEJ)

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Pengaruh Kualitas Pelayanan, Kepuasan Nasabah Terhadap Loyalitas Nasabah dan Biaya Sebagai Variabel Intervening di Koperasi Baitul Maal Wa Tamwil Usaha Gabungan Terpadu Nusantara di Kota Samarinda Angelita, Sarah; Mahrus, Moh; Yuliani, Irma
Borneo Islamic Finance and Economics Journal BIFEJ VOL. 4, NO.1, Juni 2024
Publisher : Fakultas Ekonomi dan Bisnis Islam Universitas Islam Negeri Sultan Aji Muhammad Idris Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21093/bifej.v4i1.8611

Abstract

Customer value creates a company and how good customer value can provide customer satisfaction. And sustainable customer satisfaction can be achieved through customer value which must be continuously maintained or improved. With these efforts, it is hoped that customer loyalty itself, by increasing sustainable customer loyalty, can be fostered through the company's own strategy. Then the quality of service provided also greatly influences customer loyalty, by providing good service and according to customer expectations. And costs are also one of the factors that influence loyalty towards a company or agency. So this research aims to find out whether good service and customer satisfaction and also the costs provided by the cooperative can influence loyalty in Baitul Maal Wa Tamwil Usaha Usaha Bersama Terpadu Nusantara (BMT UGT NUSANTARA). The type of research used in this research is associative with quantitative data collection methods. Based on the calculation results, service quality has a simultaneous effect on customer loyalty, then satisfaction has a significant effect on loyalty, while service quality and satisfaction have a simultaneous effect on costs, while service quality has a significant effect on customer loyalty through costs. And customer satisfaction with loyalty through costs does not have a significant effect on customer loyalty. Keywords: Quality of service, customer satisfaction, costs, customer loyalty, sharia cooperatives
The Influence of Income, Religiosity, Credibility and Social Media on the Decision to Pay Zakat, Infaq and Shadaqah (Study on UPZIS of Jabal Nur Jami Mosque, Samarinda Ulu District) Jannah, Khoirotul Fatati Munirotul; Mahrus, Moh; Yuliani, Irma
Borneo Islamic Finance and Economics Journal BIFEJ VOL. 5, NO.1, Juni 2025
Publisher : Fakultas Ekonomi dan Bisnis Islam Universitas Islam Negeri Sultan Aji Muhammad Idris Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21093/bifej.v5i1.10743

Abstract

East Kalimantan Province has considerable potential for collecting Zakat, Infaq, and Sadaqah (ZIS). To realize this potential, BAZNAS continues to optimize revenue by activating Zakat Collection Units (UPZ) within various regional government organizations and expanding the zakat collection network down to the village level. The UPZIS at Jami’ Jabal Nur Mosque in Samarinda Ulu District is one of the UPZIS units directly supervised by BAZNAS of Samarinda City. This study aims to determine the influence of income, religiosity, credibility, and social media on the decision to pay zakat, infaq, and sadaqah at the UPZIS using a quantitative associative approach. Through purposive sampling, a research sample of 91 respondents was obtained. The data were tested using multiple linear regression with SPSS VER.21. The results of the study show that income, credibility, and social media each do not have a significant partial effect, while religiosity has a significant partial effect. Simultaneously, income, religiosity, credibility, and social media were found to have a significant effect. The coefficient of determination indicates that 24.2% of the decision to pay is influenced by these four variables, while 75.8% is influenced by other factors outside the scope of this study. Keywords: Income, Religiosity, Credibility, Social Media and Decision to Pay
Co-Authors Ahmad Syarif Akhmad Yun Jufan Angelita, Sarah Arum, Kanthi Calcarina Fitriani Retno Wisudarti Darmawati Darmawati Elfi Rimayati Faisal, Agus Isnatin Ulfah Jannah, Khoirotul Fatati Munirotul Khoirotul Fatati Munirotul Jannah Kokom Komariah Mahrus, Moh Moh. Mahrus Muhammad Amin Parno Parno Rina Hidayati Pratiwi Savitrah, Ravika Mutiara Sri Sayekti Sulastri, Nur Wahid, Ahmad Nur Yulistiana Zamzambela, Sholahuddin