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All Journal International Journal of Artificial Intelligence Research Jurnal Orientasi Bisnis dan Entrepreneurship Indonesian Journal of Business, Accounting and Management Jurnal Riset Manajemen dan Bisnis Jurnal Ekonomi Manajemen Bisnis dan Akuntansi Jurnal Administrasi Perkantoran dan Kesekretariatan JIMIA Journal of Entrepreneurship and Community Innovations
Pragiwani, Meita
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Immunology & microbiology Languange, Linguistic, Communication & Media Social Sciences Other

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PENGARUH KUALITAS PELAYANAN, HARGA DAN KOMUNIKASI TERHADAP KEPUASAN NASABAH PADA PT SUPRA GADING RAYA MONEY CHANGER JAKARTA Pragiwani, Meita; Akbar Lukito, Ramdhan; Apandi, Aden; Maliki, Farmansyah
Jurnal Ilmiah Magister Ilmu Administrasi Vol. 17 No. 2 (2023): Jurnal Ilmiah Magister Ilmu Administrasi - JIMIA
Publisher : Universitas Nurtanio Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56244/jimia.v17i2.746

Abstract

Tujuan dari penelitian ini adalah untuk mencari tahu pengaruh dari kualitas pelayanan, harga, dan komunikasi terhadap kepuasan nasabah pada PT Supra Gading Raya Money Changer Jakarta. Rancangan penelitian yang diterapkan adalah kuantitatif. Metode pengumpulan data yang dilakukan dengan menggunakan kuesioner, yang diukur menggunakan skala likert. Populasi adalah nasabah PT Supra Gading Raya Money Changer Jakarta tahun 2022 sebanyak 257 nasabah. Penentuan jumlah sampel dipergunakan rumus Slovin, sehingga jumlah responden sebanyak 72 nasabah. Teknik pengambilan sampel adalah purposive sampling. Penelitian ini menggunakan teknik analisis regresi dengan bantuan software SPSS V.26. Hasil penelitian menyimpulkan (1) Kualitas pelayanan berpengaruh terhadap kepuasan nasabah. (2) Harga berpengaruh terhadap kepuasan nasabah. (3) Komunikasi tidak berpengaruh terhadap kepuasan nasabah.
PENGARUH KUALITAS PELAYANAN DAN HARGA DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING TERHADAP KEPUTUSAN PEMBELIAN Nur Aulia, Nabila; Pragiwani, Meita
Jurnal Ilmiah Magister Ilmu Administrasi Vol. 17 No. 2 (2023): Jurnal Ilmiah Magister Ilmu Administrasi - JIMIA
Publisher : Universitas Nurtanio Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56244/jimia.v17i2.775

Abstract

Abstract The purpose of this research is to determine the effect of service quality on purchasing decisions, to find out the effect of price on purchasing decisions, to find out the effect of service quality on customer satisfaction, to find out the effect of price on customer satisfaction, to find out the effect of customer satisfaction on purchasing decisions, to find out the influence of service quality on purchasing decisions through customer satisfaction, and to determine the influence of price on purchasing decisions through customer satisfaction among undergraduate students at the Indonesian College of Economics, Jakarta. The research method in this study uses a survey method, the type of data used is quantitative data, the data source used is primary data. The population in this study were students at the Jakarta Indonesian College of Economics who were registered in the Statistical Data Processing program at LMPM for the 2018-2023 period, namely 160 respondents. The total number of samples is taken, but if the population is greater than 100 people, then 10-15% or 20-25% of the population can be taken. Respondent data was taken from 2 study programs, namely Accounting and Management. So the sample in this study amounted to 100 people. The data collected from the questionnaire was aggregated, then processed using the Path Analysis model. This analysis was assisted with the help of SmartPLS 3.0 software. The results of the study concluded that there is no influence of service quality on purchasing decisions, there is no influence of price on purchasing decisions, there is an influence of service quality on customer satisfaction, there is an influence of price on customer satisfaction, there is an influence of customer satisfaction on purchasing decisions, there is an influence of service quality on decisions purchasing through customer satisfaction. There is an influence of price on purchasing decisions through customer satisfaction. Keywords: Service Quality, Price, Customer Satisfaction, Purchasing Decisions Abstrak Tujuan dari penelitian ini adalah untuk mengetahui pengaruh kualitas pelayanan terhadap keputusan pembelian, untuk mengetahui pengaruh harga terhadap keputusan pembelian, untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan pelanggan, untuk mengetahui pengaruh harga terhadap kepuasan pelanggan, untuk mengetahui pengaruh kepuasan pelangan terhadap keputusan pembelian, untuk mengetahui pengaruh kualitas pelayanan terhadap keputusan pembelian melalui kepuasan pelanggan, dan untuk mengetahui pengaruh harga terhadap keputusan pembelian melalui kepuasan pelanggan pada mahasiswa S1 di Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta. Metode penelitian pada penelitian ini menggunakan metode survei, jenis data yang digunakan adalah data kuantitatif, sumber data yang digunakan adalah data primer. Populasi dalam penelitian ini adalah mahasiswa di Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta yang terdaftar di program Data Olah Statistik pada LMPM periode tahun 2018-2023, yaitu sebanyak 160 responden. Jumlah sampel diambil secara keseluruhan, tetapi jika populasinya lebih besar dari 100 orang, maka bisa diambil 10-15% atau 20-25% dari jumlah populasinya. Data responden diambil dari 2 Program Studi yaitu Akuntansi dan Manajemen. Sehingga sampel dalam penelitian ini berjumlah 100 orang. Data yang terkumpul dari kuesioner diatbulasi, selanjutnya diolah menggunakan model Path Analysis. Analisis ini dibantu dengan bantuan software SmartPLS 3.0. Hasil penelitian menyimpulkan Tidak terdapat terdapat pengaruh kualitas pelayanan terhadap keputusan pembelian, Tidak terdapat pengaruh harga terhadap keputusan pembelian, Terdapat pengaruh kualitas pelayanan terhadap kepuasan pelanggan, Terdapat pengaruh harga terhadap kepuasan pelanggan, Terdapat pengaruh kepuasan pelanggan terhadap keputusan pembelian, Terdapat pengaruh kualitas pelayanan terhadap keputusan pembelian melalui kepuasan pelanggan, Terdapat pengaruh pengaruh harga terhadap keputusan pembelian melalui kepuasan pelanggan. Kata Kunci: Kualitas Pelayanan, Harga, Kepuasan Pelanggan, Keputusan Pembelian
PENGARUH KUALITAS SUMBER DAYA MANUSIA, BUDAYA ORGANISASI DAN MOTIVASI KERJA TERHADAP PRODUKTIVITAS PADA PT. ARKANA TEKNIK INDO Widianto, Renggo; Pragiwani, Meita
Jurnal Ekonomi Manajemen Bisnis Dan Akuntansi : EMBA Vol 3 No 2 (2025): JURNAL EKONOMI MANAJEMEN BISNIS dan AKUNTANSI : EMBA
Publisher : Pusat Penelitian dan Pengabdian pada Masyarakat (P3M) Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/emba.v3i2.308

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh kualitas sumber daya manusia, budaya organisasi dan motivasi kerja terhadap produktivitas pada PT. Arkana Teknik Indo. Variabel dependen pada penelitian ini adalah Produktivitas (Y) dan variabel independen adalah Kualitas Sumber Daya Manusia (X1), Budaya Organisasi (X2) dan Motivasi Kerja (X3). Sampel penelitian adalah 55 karyawan pada Perusahaan PT. Arkana Teknik Indo. Data yang diperoleh dianalisis dengan menggunakan teknik analisis PLS (Partial Least Square) melalui Software SmartPLS 4.0. Berdasarkan hasil penelitian dapat disimpulkan bahwa: (1) pengaruh kualitas sdm terhadap produktivitas positif dan siginifikan (H1 diterima); (2) pengaruh budaya organisasi terhadap produktivitas positif dan tidak siginifikan (H2 ditolak); (3) pengaruh motivasi kerja terhadap produktivitas adalah positif tetapi tidak signifikan (H3 ditolak)
PENGARUH BEBAN KERJA, EMPLOYEE ENGAGEMENT DAN LINGKUNGAN KERJA TERHADAP WORK-LIFE BALANCE PADA MAHASISWA YANG BEKERJA DI STIE INDONESIA JAKARTA Nurlela, Nurlela; Pragiwani, Meita
Jurnal Ekonomi Manajemen Bisnis Dan Akuntansi : EMBA Vol 3 No 2 (2025): JURNAL EKONOMI MANAJEMEN BISNIS dan AKUNTANSI : EMBA
Publisher : Pusat Penelitian dan Pengabdian pada Masyarakat (P3M) Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/emba.v3i2.309

Abstract

Abstract- This study aims to determine the effect of workload, employee engagement and work environment on work life balance. This study was conducted on students at STIE Indonesia Jakarta in employee classes or students who work. The number of samples was 146. This research method uses a survey method, by distributing questionnaires to respondents, the type of data used is quantitative data, the data source used is primary data, the data obtained is processed using the SEM PLS 4.0 method. The results of the study indicate that there is a positive effect of workload on work life balance and there is a positive effect of employee engagement on work life balance, and there is no effect of the work environment on work life balance
PENGARUH KOMPETENSI, MOTIVASI, DAN LINGKUNGAN KERJA TERHADAP KEPUASAN KERJA KARYAWAN DI LINGKUNGAN PERGURUAN TINGGI (STUDI KASUS SEKOLAH TINGGI ILMU EKONOMI INDONESIA) Farah Amanjaya, Nukie; Pragiwani, Meita
Jurnal Ekonomi Manajemen Bisnis Dan Akuntansi : EMBA Vol 3 No 2 (2025): JURNAL EKONOMI MANAJEMEN BISNIS dan AKUNTANSI : EMBA
Publisher : Pusat Penelitian dan Pengabdian pada Masyarakat (P3M) Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/emba.v3i2.321

Abstract

In today's competitive era, universities must adopt strategies to improve the quality and value of the company. Employee performance and loyalty are important drivers for the sustainability of the company, and human resources (HR) play an important role in driving goals. This study aims to determine the effect of competence, work motivation, and work environment on employee job satisfaction at STEI Indonesia. This study uses an associative research strategy to determine the effect of three independent variables, namely Competence, Motivation, and Work Environment on Employee Job Satisfaction. This quantitative research is supported by a survey method based on positivism, using a questionnaire as a data collection tool. This study shows that competence does not directly increase job satisfaction. However, higher work motivation will result in higher job satisfaction. This study also highlights the significant impact of the work environment on job satisfaction. The better the work environment, the higher the job satisfaction. These findings provide valuable insights for institutions to understand the factors that influence employee job satisfaction and apply them to improve employee welfare and productivity
The influence of democratic leadership style, training, compensation, on athletes' performance in improving futsal achievement in Bekasi City Aprizal, Ananda; Pragiwani, Meita; H.R, Imron
Indonesian Journal of Business, Accounting and Management Vol. 6 No. 2 (2023)
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36406/ijbam.v6i02.1440.153

Abstract

This study aims to analyze the influence of democratic leadership style, training, and compensation variables on athletes' performance in enhancing futsal achievement. The research employs a quantitative approach, with data collection conducted through questionnaires with a sample of 75 futsal athletes from Bekasi City. The research method utilizes the path analysis model to represent latent variables. The stages of PLS analysis in this study include outer model analysis, inner model analysis, and hypothesis testing. The results of this study indicate that democratic leadership style, training, and compensation significantly influence athletes' performance in enhancing futsal achievement in Bekasi City. Note: This article serves as a restored version of the original content following a corruption incident. The Digital Object Identifier (DOI) has been successfully re-registered and reactivated to ensure continued accessibility and citation integrity.
Analisis Disiplin Kerja, Motivasi Kerja dan Pelatihan Terhadap Persepsi Kinerja Prasetio, Chaidar Izet; Pragiwani, Meita; Prabantoro, Gatot
Jurnal Riset Manajemen dan Bisnis Vol 9 No 1 (2024)
Publisher : Lembaga Pengembangan Manajemen dan Publikasi Imperium

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36407/jrmb.v9i1.1450

Abstract

This study aims to determine and analyze the effect of work discipline on employee performance, determine and analyze the effect of motivation on employee performance, and determine and analyze the effect of training on employee performance at PT Satya Haprabu Perkasa. The strategy used in this study is an associative research strategy. While the research method used is a quantitative method. The data obtained are primary data from distributing questionnaires to respondents. The population of this study is all management and outsourcing at PT Satya Haprabu Perkasa totaling 137 people. The type of sampling chosen in this study is random sampling, using the slovin formula calculation, the number of samples in this study is 102 people. The data obtained is processed using SmartPLS 3.0. Statistical analysis of data in this study is descriptive data analysis, outer model analysis, inner model analysis and hypothesis testing. The results of this study indicate that there is an influence of work discipline variables on employee performance. There is an influence of work motivation variables on employee performance. There is an influence of training variables on employee performance at PT Satya Haprabu Perkasa.
ANALISIS PENGARUH KUALITAS PELAYANAN, FASILITAS, HARGA, KEPERCAYAAN & PRODUT KNOWLEDGE TERHADAP KEPUASAN PASIEN (STUDI KASUS DI KLINIK RUMAH SEHAT HERBAL CENTER) Urfa, Nurul Fathiyah; Pragiwani, Meita
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 2 No 2 (2024): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v2i2.258

Abstract

This study aims to test the effect of quality of service, facilities, pricing, trust, and product knowledge on patient satisfaction at the Sehat Herbal Center Clinic (RSHC). The research uses associative-causal (causality) quantitative approach. The analytical technique used in this study is Structural Equation Modeling (SEM) with a Partial Least Squares (PLS) approach. The population for this study consists of all patients visiting the Sehat Herbal Center Clinic (RSHC). The sample was determined using a Nonprobability Sampling method, with a sample size of 100 patient. The data used in this study is primer data. Data collection was conducted using an online questionnaire via Google Forms. Hypothesis testing was performed using path coefficient tests, T-Statistics, and P-Values. The results of the study indicate that service quality does not affect patient satisfaction, facilities do affect patient satisfaction, pricing does not affect patient satisfaction, trust does affect patient satisfaction, and product knowledge also affects patient satisfaction
THE INFLUENCE OF COMPENSATION, WORK ENVIRONMENT, AND WORK INTEREST ON EMPLOYEE WORK MOTIVATION AT PT BANK CENTRAL ASIA (BCA) KCU RAWAMANGUN Pragiwani, Meita; Narimawati, Umi; Suhardi, Yusuf; Sampurna, Dian Surya; No, Dhiu Stela
International Journal of Artificial Intelligence Research Vol 8, No 1.1 (2024)
Publisher : Universitas Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v8i1.1.1194

Abstract

This research aims to determine the effect of compensation (X1), work environment (X2), and work interest (X3) on work motivation (Y) in PT Bank Central Asia (BCA) employees. The method used in this research is a quantitative method. Data was collected through a questionnaire which was measured using a Likert scale diagram. The sampling method used a purposive sampling technique totaling 70 respondents. This research is quantitative research using multiple linear analysis with the data analysis tool SPSS 23.The results of this research state that compensation has no effect on work motivation, the work environment has an effect on work motivation, and work interest has no effect on work motivation
The Impact Of Announcements Of Mergers And Acquisitions (M&A) On Stock Returns Sampurna, Dian Surya; Alexandri, Benny; Pragiwani, Meita; Suhardi, Yusuf; Ikaputri, Marcelina Wahyuningtyas
International Journal of Artificial Intelligence Research Vol 8, No 1.1 (2024)
Publisher : Universitas Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v8i1.1.1195

Abstract

One of the corporate actions carried out by companies is mergers and acquisitions (M&A). This research aims to examine the impact of merger and acquisition (M&A) announcements on stock returns of banking companies listed on LQ 45 for the 2011-2021 period. This research uses the event study method, with 3 banking companies from 8 merger and acquisition (M&A) events, with an event window of 91 days, namely 45 days pre-announcement, 1 day of announcement and 45 days post-announcement. The results of this research show that the market responded positively to 8 merger and acquisition (M&A) announcement events. The benefit of this research is for policy makers to stimulate stock prices with the help of various announcements from their corporate action strategies. Investors will be helped in understanding stock market mechanisms in making wise investment decisions before reacting to corporate actions. Meanwhile, policy makers are interested in influencing stock prices and investors are interested in the composition of risk-return parameters in their portfolios. This research will act as an important investment tool for both.
Co-Authors Akbar Lukito, Ramdhan Alexandri, Benny Apandi, Aden Aprizal, Ananda Darmawan, Arya Dian Surya Sampurna Farah Amanjaya, Nukie Gatot Prabantoro H.R, Imron Hamonongan, Daniel Satrio Ikaputri, Marcelina Wahyuningtyas Maliki, Farmansyah No, Dhiu Stela Nur Aulia, Nabila Nurlela Nurlela Nurwijayanti Prasetio, Chaidar Izet Sakti, Sri Handoko Siti Patimah Suhardi, Yusuf Umi Narimawati Urfa, Nurul Fathiyah Widianto, Renggo