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All Journal JURNAL PENDIDIKAN TAMBUSAI Edumaspul: Jurnal Pendidikan MIMBAR : Jurnal Penelitian Sosial Dan Politik Pubmedia Social Sciences and Humanities JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik Journal of Innovative and Creativity
Harmiati, Harmiati
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Religion Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Physics Social Sciences Other

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Journal : Journal of Innovative and Creativity

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Kinerja Ombudsman RI Perwakilan Provinsi Bengkulu dalam Meningkatkan Kualitas Pelayanan Publik Di Kota Bengkulu Ramadhan, Billy; Harmiati, Harmiati; Purnawan, Heru
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2174

Abstract

Public service is a fundamental activity that constitutes one of the main duties of the government in administering governance. The Indonesian Ombudsman is a state institution with the authority to oversee the implementation of public services, both those provided by state organizers. One of the tasks of the Indonesian Ombudsman Representative in Bengkulu Province is to prevent maladministration in public services in the Bengkulu region. This research aims to understand the performance of the Indonesian Ombudsman Representative in Bengkulu Province in preventing maladministration in public services, particularly in Bengkulu City, to improve the quality of public services. The study employs a descriptive qualitative approach. The analysis is conducted using the performance measurement theory proposed by Agus Dwiyanto (2006), which includes productivity, service quality, responsiveness, responsibility, and accountability. The data for this research were obtained from interviews, observations, and documentation. The results indicate that the performance of the Indonesian Ombudsman Representative in Bengkulu Province in preventing maladministration in public services in 2024 is already optimal. This is evidenced by the recapitulation data of compliance assessments for the implementation of public services by local governments in 2024, where the Bengkulu City government falls into category A with a final score of 90.74 and has met 5 out of 5 indicators proposed by Agus Dwiyanto (2006).
Co-Authors AA Sudharmawan, AA Alexsander, Alexsander Ani Nurdiani Azizah Atthahara, Haura Bobby Mandala Putra Budiman Sakti Dani, Rahiman Darmawi, Edi Dhamarjanty, Fuji Dodo Sutardi, Dodo HERU PURNAWAN INDAH PRABAWATI Kencana N., Agnesya Putri Kurniawan, Vikry Dwi Mariyani, Devi Marloanto, Nuche maryatun maryatun Mulyadi Mulyadi Putra, Harry Yanza Ramadhan, Billy Sahin, Arif Sari, Enjelina Sylvia Sylvia Wulan, Windu Yulia Ayriza