Article Per Year (5 Year)
p-Index From 2021 - 2026
2.56
P-Index
This Author published in this journals
All Journal OPSI SIGMA TEKNIKA Profisiensi : Jurnal Program Studi Teknik Industri Jurnal Manajemen Rekayasa dan Inovasi Bisnis Jurnal Logistica Jurnal Pengabdian Bukit Pengharapan Tractare: Jurnal Ekonomi-Manajemen
Sumarya, Edi
Unknown Affiliation
Astronomy Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Mechanical Engineering Social Sciences Other

Published : 13 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 13 Documents
Search

 1   2 
PENGUKURAN KINERJA MENGGUNAKAN INTEGRASI SWOT DAN BALANCED SCORECARD DI PABRIK KERUPUK XYZ Novallion, Ade Anggon; Purbasari, Annisa; Sumarya, Edi
PROFISIENSI : Jurnal Program Studi Teknik Industri Vol 13, No 2 (2025): PROFISIENSI DESEMBER 2025
Publisher : University of Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/profis.v13i2.8199

Abstract

PENGUKURAN KINERJA MENGGUNAKAN INTEGRASI SWOT DAN BALANCED SCORECARD DI PABRIK KERUPUK XYZ
Analisis Kepuasan Pelanggan Menggunakan Pendekatan Service Quality (SERVQUAL), Importance Performance Analysis (IPA) Dan Customer Satisfaction Index (CSI) haryati, Haryati; Sumarya, Edi; Purbasari, Annisa
Jurnal Manajemen Rekayasa dan Inovasi Bisnis Vol. 4 No. 2 (2026): FEBRUARI 2026
Publisher : LPPM-ITEBA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62375/jmrib.v4i2.811

Abstract

Penelitian ini bertujuan untuk mengetahui tingkat kepuasan pelanggan PT. Pos Indonesia persero KCU Batam menggunakan tiga metode, Service Quality (SERVQUAL), Importance Performance Analysis (IPA), dan Customer Satisfaction Index (CSI). Penelitian ini menggunakan pendekatan analilis deskriptif kuantitatif. Metode penggumpulan data menggunakan kuesiner dalam bentuk skala Likert. Total responden dalam penelitian ini 125 responden. Hasil penelitian tingkat kesesuaian sebesar 98.96% pada Diagram Kartesius dari 30 atribut terdapat 5 atribut yang memerlukan perbaikan dan peningkatan yaitu atribut 7, 8, 20, 29, dan 30. Indexs kepuasan pelanggan PT. Pos Indonesia persero KCU Batam mendapatkan skor sebesar 82.73 % menunjukan bahwa pelanggan PT. Pos Indonesia persero KCU Batam telah merasa “sangat puas” rentan skor berada pada rentang skala 0,80 % sampai dengan 0,100%, dapat diketahui bahwa kinerja PT. Pos Indonesia persero KCU Batam sudah bagus.
Penurunan Defect Leakage Sikat Gigi Elektrik Dengan Six Sigma Dmaic (Studi Kasus PT. PIB) Hutasoit, Meika Clara Nauli; Irwan, Hery; Sumarya, Edi
Jurnal Manajemen Rekayasa dan Inovasi Bisnis Vol. 4 No. 2 (2026): FEBRUARI 2026
Publisher : LPPM-ITEBA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62375/jmrib.v4i2.827

Abstract

This paper condenses a Six Sigma DMAIC project implemented in an electric toothbrush assembly line at PT PIB, Batam. Baseline January–September 2025 records 967,700 units with 36,281 defects; leakage contributes ≈60% (21,774 units) and becomes the CTQ. Using Pareto, SIPOC, P-Chart, and fishbone, root causes were traced to unstable air pressure at the leakage tester, rubber-seal mismatch, missing controlled oiling at top-seal assembly, and operator variation. Post-implementation (Oct–Dec 2025) DPMO fell from ≈5,356 ppm (≈4σ) to ≈200 ppm (≈5σ), P-Chart points stayed in-control. These results demonstrate DMAIC effectiveness to reduce leakage defects and stabilize process capability.
Co-Authors Abdullah Merjani, Abdullah Annisa Purbasari, Annisa Aritonang, Fauzan Maulana Siddiq Atmaja, Agus Sekti Susila Atmojo, Agus Sekti Susila Brigida Endah Nuraeni Dadang Redantan, Dadang Desrika, Haryadi Fattah, Muhammad Rusydi Haryati Haryati Hendra Kurniawan Hery Irwan Hutasoit, Meika Clara Nauli Mardhiyah, Radhiyatan Methalina Afma, Vera Nainggolan, Esrina Hadamean Novallion, Ade Anggon Putra, Rahmanda Rahmadani, Shintya Ramadhoni, Rendy Segara, Mutiara Mayang Sitohang, Sudika Diski Sutrisno, Aman Tarigan, Ryan Dana Gidion Vera Methalina Afma, Vera Methalina Zaenal Arifin