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All Journal Medika Tadulako Farmasains : Jurnal Ilmiah Ilmu Kefarmasian Journal of Economic, Bussines and Accounting (COSTING) PENDIPA Journal of Science Education JSFK (Jurnal Sains Farmasi & Klinis) JURNAL PENDIDIKAN TAMBUSAI JURNAL FARMASIMED (JFM) The International Journal of Business Review (The Jobs Review) JPGI (Jurnal Penelitian Guru Indonesia) Science Midwifery MAHESA : Malahayati Health Student Journal SOCIAL CLINICAL PHARMACY INDONESIA JOURNAL International Journal of Science and Society (IJSOC) Sciences of Pharmacy
Saragi, Sahat
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Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Dentistry Economics, Econometrics & Finance Education Health Professions Immunology & microbiology Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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Application of ABC VEN Method in Procurement Management and Its Impact on Internal Business Processes that Impact General Patient Customer Retention in 2022 (Case study at RS X) Juminar, St Ratna; Saragi, Sahat; Andayani, Nurita
MAHESA : Malahayati Health Student Journal Vol 4, No 4 (2024): Volume 4 Nomor 4 (2024)
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mahesa.v4i4.14100

Abstract

ABSTRACT X Hospital wants to increase the efficiency of pharmaceutical services by replacing the consumption-based drug procurement method with the ABC VEN method to overcome challenges such as out-of-stock, direct purchases from other vendors, and the use of multiple vendors, with a potentially positive impact on customer retention and compliance with relevant regulations and research. This study aims to examine the application of the ABC VEN method to improve inventory procurement planning at X Hospital, compare its effectiveness with the consumption method on internal business processes, and measure its impact on customer retention. This study uses a non-experimental approach with quantitative descriptive and observational retrospective, analyzes drug procurement January-July 2022, and evaluates the ABC VEN method from December 2022 through informant interviews at X Hospital to analyze internal business processes and retention of customers using the Balanced Scorecard approach. The number of samples used was 175 samples. The analysis of validation and reliability tests showed that most of the indicators on the satisfaction aspect were in the high category, while overall patient satisfaction was in the sufficient category. The indicators on the assurance and tangible dimensions are included in the sufficient category, showing attention to the availability of drugs and seating facilities to increase customer retention. The application of the ABC VEN Method at X Hospital from August to December 2022 has a higher realization rate (87%) than the Consumption Method (66%), with a direct procurement efficiency of 57% or IDR 64,816,401. Despite payment constraints, related parties consider implementing the ABC VEN Method more effective and can improve internal business performance and customer retention. Keywords: X Hospital, ABC VEN Method, Pharmacy Services
Analysis of the Influence of Brand and Halal Label on Skincare Product Purchase Decisions with Price as a Moderating Variable Rahmatika, Lora; Saragi, Sahat; Amyulianthy, Rafrini
International Journal of Science and Society Vol 7 No 1 (2025): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v7i1.1420

Abstract

In 2018, the cosmetic industry saw a 20% increase in growth compared to the previous year, reflecting a rise in market share. Notably, out of Indonesia’s population of 231.06 million, approximately 86.7% are Muslims. Since 2010, Wardah has emerged as the first pioneer of halal cosmetics in Indonesia, followed by several other brands, contributing significantly to the industry's continued growth. Key features that attract the Muslim market include halal attributes, such as halal certification labels. When making purchasing decisions, consumers tend to consider various factors, including brand reputation, brand image, label information, and price. This study aims to examine the influence of brand and halal labeling on consumers' purchase decisions for skincare cosmetics, with price serving as a moderating variable. Data were collected using a Likert-scale questionnaire completed by 136 respondents. The data were analyzed using SEM PLS version 4. The findings reveal that both brand and halal labeling significantly affect purchase satisfaction, with path coefficient values of 0.187 and 0.509, respectively. Additionally, price was found to moderate these relationships: it weakens the influence of brand on purchase decisions (path coefficient = -0.180) but strengthens the impact of halal labeling (path coefficient = 0.226). In conclusion, this study demonstrates that brand and halal labeling both play crucial roles in shaping consumer purchasing decisions. Furthermore, pricing acts as a moderating factor—diminishing the brand's effect while amplifying the impact of halal labeling on purchase behavior.
Model Bisnis Klinik POLTRADA sebagai Fasilitas Kesehatan Tingkat Pertama (FKTP) Berbasis Blue Ocean Strategy (BOS) Wilayah Tabanan Bali: indonesia Afriza, Reinaldy Yuda; Saragi, Sahat; Putriana, Lies
PendIPA Journal of Science Education Vol 9 No 2 (2025): June
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/pendipa.9.2.413-422

Abstract

Poltrada Clinic is one of the First Level Health Facilities in Bali that serves 634 ‘BPJS Kesehatan’ participants. The clinic under the Ministry of Transportation has the opportunity to develop its services and business reach along with the development of the number of industries in Tabanan. Therefore, its performance needs to be evaluated to formulate an optimal business strategy. The analysis method uses SWOT analysis followed by the Quantitative Strategic Planning Matrix and Blue Ocean Strategy approaches to obtain the right strategic priorities and business models. Data collection was carried out by interviewing 8 informants. The results of the data analysis show: The SWOT matrix produces (x, y = 0.84; 1.89) where this point is in quadrant I, which means the clinic is in a favorable situation. Based on the CPM results from 7 key factors, Poltrada Clinic has a score of 3.49 which is in the first position compared to 3 existing clinics. This means that Poltrada Clinic has a stronger competitive advantage in various key factors for the success of the health service industry. The results of the QSPM matrix processing show that the highest value lies in alternative strategy 1, namely "Utilizing qualified facilities, existing human resources, complete health services, fast-accurate services and 24-hour services to attract cooperation with companies and transportation agencies in conducting basic MCU tests (S3, S4, S7, S8, S9, O3)". The strategy canvas shows a high offering value for each competency factor. Based on the blue ocean strategy, the Bali Poltrada Clinic must eliminate the inpatient room facility which is now an observation room to reduce operational costs. Reduce Operational costs due to excess human resources by maximizing the role of each profession. Raise ongoing digitalization, work motivation with performance-based incentives, and improve the clinic’s image through active promotion. Create basic MCU services, telemedicine services and collaborate with BPJS, companies including hotel/resorts, department of Transportation and physiotherapy. Poltrada Clinic is also advised to introduce a new tagline, namely: "Accurate examination, ready in 25 hours" which means accurate examination with the support of telemedicine technology, quality MCU services, and readiness more than just 24 hours for better health.
Improving Hospital Pharmacy Service Quality Using Lean Management Principles Sembiring, Grace Faskarina; Saragi, Sahat; Amyulianthy, Rafrini
Sciences of Pharmacy Volume 4 Issue 3
Publisher : ETFLIN Publishing House

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58920/sciphar0403346

Abstract

Optimal pharmaceutical services are a crucial factor in enhancing the overall quality of hospital care. Pharmacy installations often face challenges such as non-compliance with standard operating procedures, prolonged service waiting times, and inefficiencies in drug stock management. This study aims to analyze improvements in pharmaceutical service processes through the application of Lean Management, with the goal of enhancing effectiveness, efficiency, and patient satisfaction. This research employed a qualitative descriptive approach using observations, interviews, and secondary data analysis. The setting of the study was the Pharmacy Installation at RSIA Viola Bekasi. The implementation of Lean Management was initiated and conceptualized in collaboration with the researchers and hospital management. Prior to the intervention, the average waiting time for compounded prescriptions ranged from 30 to 45 minutes, while non-compounded prescriptions took approximately 15 to 20 minutes. After the Lean intervention, these waiting times decreased significantly to an average of 20.17 minutes for compounded prescriptions and 6.5 minutes for non-compounded prescriptions—indicating an efficiency improvement of approximately 33% to 68%, depending on the type of service. The application of Lean Management also led to notable reductions in waste, improved service flow, and more effective drug inventory management through the adoption of Just-in-Time (JIT) and First Expired, First Out (FEFO) systems. These changes enhanced both the operational performance and responsiveness of the pharmacy unit. In conclusion, the findings confirm that Lean Management is an effective strategy for improving pharmaceutical service quality. By systematically addressing inefficiencies and streamlining processes, Lean principles not only support patient-centered care but also contribute to broader hospital service optimization. This study also adds to the Lean Management literature by offering contextual evidence from a maternal and child healthcare facility in the Indonesian hospital setting
Pharmacy PT. X Summarecon Bekasi in the market penetration of non -prescription drug products as a new pharmacy Atikah, Hibatul Wafi; Saragi, Sahat; Putriana, Lies
Science Midwifery Vol 12 No 2 (2024): June: Health Sciences and related fields
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/midwifery.v12i2.1605

Abstract

Pharmacies are health service facilities as a place to distribute pharmaceutical supplies which are required to be able to survive in changing business conditions, especially new pharmacies. The aim of this research is to determine the effectiveness of market penetration of non-prescription medicinal products at PT Pharmacy. Dr. X Summarecon Bekasi in returning investments within the time period specified in the Feasibility Study. This research method is quantitative-descriptive and observation from 4 perspectives of the balanced scorecard method. The data collection tool used is an instrument in the form of a Google form. The results of this research can be concluded that the Pharmacy PT. X Summarecon Bekasi as a new pharmacy in the market penetration of non -prescription drug products observed using the Balanced Scorecard method shows the results of "good" and able to restore investment in the time set in the feasibility study, which is within 4 years and 8 months.
Analysis of the Effect of Up Selling and Cross Selling Sales Methods on the Brand Image of KFX UB Jaya I Pharmacy and its Impact on Purchasing Decisions Indra, Hivzil; Saragi, Sahat; Putriana, Lies
International Journal of Science and Society Vol 6 No 1 (2024): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v6i1.1037

Abstract

Data on drug sales reports at KFX UB Jaya I Pharmacy in the last 3 years shows a decrease in the Non-Prescription Drug category. One of the strategies to increase sales pursued by KFX UB Jaya I Pharmacy is by implementing the Up-selling and Cross-selling methods. The purpose of this study is to determine the effect of Up-selling and Cross-selling sales techniques for non-prescription drugs on consumer purchasing decisions, and how it impacts the brand image of KFX UB Jaya I. This study uses quantitative research methods and descriptive design with an approach using questionnaires as research instruments. Determination of the research sample using the random sampling method with the SEM model, which amounted to 134 customers of the KFX UB Jaya I Pharmacy as a community pharmacy. The results showed that there was a positive influence between Up-selling on brand image (t: 4.373 & p: 0.000) and on purchasing decisions (t: 2.464 & p: 0.014). Meanwhile, the Cross-selling sales method has a significant effect on brand image (t: 5.359 & p: 0.000) and on purchasing decisions (t: 3.561 & p: 0.000). The results also show that brand image has a significant effect on purchasing decisions (t: 5,763 & p: 0.000). Brand image can mediate the influence between Up-selling on purchasing decisions (t: 3,563 & p: 0.000) and between Cross-selling on purchasing decisions (t: 3,862 & p: 0.000). Based on the results obtained from research and literature studies, up-selling and cross-selling sales methods for non-prescription drugs have an effect on the brand image of the KFX UB Jaya I pharmacy which also has a significant impact on purchasing decisions.
Optimization of the Minmax Function as Inventory Management on Non-Prescription Products at Kimia Farma Pharmacy Balikpapan Fatroni, Hanif; Saragi, Sahat; Widyastuti, Sri
International Journal of Science and Society Vol 6 No 2 (2024): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v6i2.1110

Abstract

The minmax method is the method applied by Kimia Farma Pharmacy Balikpapan. There are some constraints in this method, such as empty stock, impact on turnover, and visits. The purpose of this research is to see the effect of optimization of minmax method on inventory management that affects customer satisfaction, increase in turnover and number of visits. The research method used descriptive quantitative One Group Design Pre and Post Test method and cross-sectional analytical survey. Researchers observed the variables of customer satisfaction, non-prescription turnover and visits before and after the minmax method intervention, looking at the correlation between customer satisfaction and the increase in turnover and visits. A survey was conducted with 379 customers before and after the intervention to see customer satisfaction. Optimization of the minmax method after the intervention, namely orders via defect with a frequency of every day, cito orders, adding SKU (Stock Keeping Unit) items, HR control of goods. The results of the study before the intervention were Pareto A availability of 81.2%, SKU 2453, and inventory life of 66 days. The customer satisfaction index is 3.38, the average non-prescription and visit turnover is Rp. 811,753,502 and 7818, while after the intervention the increase in pareto A availability is 95.8%, SKU 3346, and inventory life is 42 days. The customer satisfaction index is 4.61, the average non-prescription turnover and visits are Rp. 1,140,740,604 and 9940. Optimization of minmax method is successfully applied by Kimia Farma Pharmacy Balikpapan and has an influence on customer satisfaction, turnover, and visits.
Antibiotic Use in Digestive Surgery Patients with the Anatomical Therapeutic Chemical-Defined Daily Dose Method Saragi, Sahat; Martirini, Agnes Stefania
Jurnal FARMASIMED (JFM) Vol 8 No 1 (2025): Jurnal Farmasimed (JFM)
Publisher : Fakultas Farmasi Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/0fpekm65

Abstract

Background: The use of antibiotics serves as therapy for various types of infections caused by pathogens or for other preventive measures, such as major surgeries. Evaluating antibiotic use is necessary to ensure effectiveness, accuracy, and safety in rational usage. Purpose: The aim of this study was to evaluate the use of antibiotics at dr. T.C. Hillers Maumere General Hospital in 2019 among inpatients undergoing digestive surgery. Method: This research is a descriptive, non-experimental study with a cross-sectional design. A quantitative and qualitative approach was used, employing the Anatomical Therapeutic Chemical/Defined Daily Dose (ATC/DDD) method and the Gyssens flowchart based on retrospective data. The study involved reviewing medical records from January to December 2019. A total of 338 data samples were collected, including 9 types of oral antibiotics and 8 types of parenteral antibiotics according to the ATC classification. Results: The results showed that among oral antibiotics, Cefadroxil 500 mg had the highest DDD value at 9.51 DDD/100, while among parenteral antibiotics, Cefotaxime 1 g injection had the highest DDD value at 10.74 DDD/100. Conclution: The evaluation using the Gyssens flowchart indicated that 68.34% of antibiotic use was appropriate, while 31.66% was inappropriate. In conclusion, the use of antibiotics for digestive surgery inpatients was generally appropriate, but further evaluation is needed regarding antibiotic use that does not comply with clinical guidelines.
Pengaruh brand awareness, brand image, dan brand trust kimia farma mobile terhadap keputusan pembelian yang berdampak pada loyalitas konsumen Suparman, Agus; Saragi, Sahat; Amyulianthy, Rafrini
JPGI (Jurnal Penelitian Guru Indonesia) Vol. 9 No. 4 (2024): JPGI
Publisher : Indonesian Institute for Counseling, Education and Therapy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/025550jpgi0005

Abstract

Aplikasi Kimia Farma Mobile yang dimiliki PT. Kimia Farma Apotek belum terlalu diketahui konsumen, belum disadari dan tidak banyak yang menggunakan meskipun sudah mendownloadnya. Aplikasi tersebut sudah ada sejak tahun 2020 dan diharapkan menjadi platform andalan perusahaan tersebut dalam memberikan layanan kefarmasian khususnya pemenuhan kebutuhan obat-obatan dan produk kesehatan lainnya. Tujuan penelitian ingin melihat pengaruh langsung dan tidak langsung brand image, brand awareness dan brand trust aplikasi tersebut serta dampaknya terhadap keputusan pembelian dan loyalitas konsumen. Metode yang digunakan adalah analisa deskriptif, dan analisis kuantitatif deskriptif menggunakan Structural Equation Modeling (SEM) dengan pendekatan Partial Least Square (SEM-PLS) menggunakan software SmartPLS. Hasilnya Brand Awareness (ρ 0.278, t-statistik 3.225, p-value 0.001<0.05), Brand Image (ρ 0.341, t-statistik 3.955, p-value 0.000<0.05) dan Brand Trust (ρ 0.356, t-statistik 4.220, p-value 0.000<0.05) aplikasi Kimia Farma Mobile secara langsung berpengaruh positif dan signifikan terhadap keputusan pembelian. Untuk keputusan pembelian (ρ 0.944, t-statistik 52.561, p-value 0.000<0.05) secara langsung berpengaruh positif dan signifikan terhadap loyalitas konsumen. Dan untuk pengaruh tidak langsung melalui variable intervening keputusan pembelian brand awareness (ρ 0944, t-statistik 52.561, p-value 0.000<0.05), brand image (ρ 0.318, t-statistik 4.005, p-value 0.000<0.05) dan brand trust (ρ 0.322, t-statistik 4.202, p-value 0.000<0.05) berpengaruh positif dan signifikan terhadap loyalitas konsumen.
Co-Authors , Aritonang, Aritonang Afriza, Reinaldy Yuda Agus Suparman Andayani, Nurita Aritonang, Aritonang Atikah, Hibatul Wafi Derriawan Derriawan, Derriawan Fatroni, Hanif Harahap, Diah Lestari Ikbal, Muh Indra, Hivzil Juminar, St Ratna Lies Putriana Martirini, Agnes Stefania Putriani, Rizka Rafrini Amyulianthy Rahmatika, Lora Ramadaniati, Hesty Utami Sembiring, Grace Faskarina Sitanggang, Maura Linda Sri Widyastuti Tanty, Herty Nur Wijayanti, Fitri Dwi Yazid, Ricky Chaerul Yusi Anggriani