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Sentiment Analysis of Student Comments on Facilities and Infrastructure at Instiki Using Retrieval Augmented Generation Ni Putu Juliana Dewi; I Kadek Dwi Gandika Supartha; I Putu Yoga Indrawan; Ketut Jaya Atmaja
Indonesian Journal of Data and Science Vol. 6 No. 3 (2025): Indonesian Journal of Data and Science
Publisher : yocto brain

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56705/ijodas.v6i3.377

Abstract

This research was conducted to analyze the sentiment of student comments on infrastructure facilities at the Indonesian Institute of Business and Technology (INSTIKI) to overcome the problem of comment analysis that was previously done manually. The data used is in the form of student comments in 2024. The method used in this study is Retrieval Augmented Generation (RAG) with data labeling using Lexicon-Based. The test was carried out on three Large Language Models (LLMs), namely indobenchmark/indobert-base-p1, TinyLlama/TinyLlama-1.1B-Chat-v1.0, and w11wo/indonesian-roberta-base-sentiment-classifier. The test results showed that the indobenchmark/indobert-base-p1 model produced the highest accuracy of 80% in both test sessions compared to other models. The TinyLlama/TinyLlama-1.1B-Chat-v1.0 model produced 60% accuracy in session 1 and 65% in session 2, while the w11wo/indonesian-roberta-base-sentiment-classifier model produced 60% accuracy in both test sessions. The difference in the performance of these three LLMs shows that the model's understanding of Indonesian can affect the results of sentiment predictions.
Co-Authors Anak Agung Gde Ekayana Ariawan, Kadek Rizki Asana, I Made Dwi Putra Atmaja, Ketut Jaya D.A.K Pramita Digita, I Dewa Kadek Laksana Eddy Hartono Gede Indrawan Gede Surya Mahendra Gede, I Komang I Kadek Andy Asmarajaya I Kadek Dwi Gandika Supartha I Made Candiasa I Nyoman Agus Suarya Putra I Putu Agus Eka Darma Udayana, I Putu Agus Eka Ni Made Mila Rosa Desmayani, Ni Made Mila Rosa Ni Putu Juliana Dewi Nirwana, Ni Kade Ayu Nugraha, Putu Gede Surya Putu Gede Surya Cipta Nugraha Putu Nuniek Hutnaleontina Sandhiyasa, I Made Subrata Setiawan , I Nyoman Anom Fajaraditya Udayanie, Ayu Gde Chrisna Wardani, Ni Wayan Wawan, I Kadek Widiartha, Komang Kurniawan Winatha, Komang Redy Yuliandari, Ni Kadek