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Studi Komunikasi Pelayanan Publik Pemerintah Kota Mataram Melalui Implementasi Aplikasi LAPOR! Rahmi, Hilda Aulia; Teluma, Aurelius RL; Hadi, Agus Purbathin
Tuturlogi: Journal of Southeast Asian Communication Vol 1, No 2 (2020): Tuturlogi: Journal of Southeast Asian Communication
Publisher : Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (409.039 KB) | DOI: 10.21776/ub.tuturlogi.2020.001.02.4

Abstract

 Layanan Aspirasi dan Pengaduan Online Rakyat (LAPOR) merupakan layanan pengaduan berbasis teknologi informasi dan komunikasi yang diberikan pemerintah. Penelitian ini bertujuan untuk mengetahui implementasi komunikasi pelayanan publik Pemerintah Kota Mataram melalui penggunaan aplikasi LAPOR!. Metode penelitian yang digunakan adalah metode kualitatif dengan teknik analisis data deskriptif. Data diperoleh dari hasil studi dokumentasi dan wawancara mendalam pada pejabat pemerintah kota Mataram yang berwenang. Hasil penelitian menunjukkan bahwa implementasi aplikasi LAPOR! di Kota Mataram telah sejalan dengan prinsip E-Government, yakni meningkatkan kualitas pelayanan publik dalam hal kinerja efektivitas dan efisiensi yang diberikan oleh pemerintah kepada masyarakat. Pelayanan publik Pemerintah Kota Mataram melalui penggunaan aplikasi LAPOR! dapat mempermudah masyarakat dalam memberikan aspirasi dan pengaduan kepada pemerintah. Pemerintah dan masyarakat dapat bertukar posisi menjadi komunikator dan komunikan selama masih ada feedback dan dapat mencapai kesepakatan bersama seperti kepuasan masyarakat terhadap tindaklanjut dari pemerintah.   Kata Kunci : Aplikasi LAPOR!, E-Governmen, komunikasi pelayanan publik.
PERSEPSI MITRA BINAAN TERHADAP PROGRAM PEMBERDAYAAN UMKM TAMAN PURI AYU OLEH PT PLN INDONESIA POWER UBP JERANJANG DI DESA TAMAN AYU KABUPATEN LOMBOK BARAT Fatmawati, Bella; Hadi, Agus Purbathin; Riyayanatasya, Yy Wima; Dwiputri, Tristiayu Permata; Soaedy, Febbri Herning
E-Amal: Jurnal Pengabdian Kepada Masyarakat Vol 4 No 3: September-Desember 2024
Publisher : LP2M STP Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47492/eamal.v4i3.3547

Abstract

This study aims to determine the perception of fostered partners on the Taman Puri Ayu MSME empowerment program by PT PLN Indonesia Power UBP Jeranjang in Taman Ayu Village, West Lombok Regency. The method used in this research is descriptive qualitative. The data collection techniques used were observation, in-depth interviews, and documentation. Determination of informants in this study used purposive sampling technique, and involved four main informants and two supporting informants. The data analysis technique formulated is Miles and Huberman's with the stages of data reduction, data presentation, and conclusion drawing/verification. The results of this study indicate that the Taman Puri Ayu MSME empowerment program by PT PLN Indonesia Power UBP Jeranjang has several positive impacts, including increased business management skills, product packaging and marketing, which are obtained through training, mentoring, and coaching provided by PT PLN Indonesia Power UBP Jeranjang. Thus making the fostered partners feel more confident in developing their business, especially in expanding the local product market. In addition, the support facilities provided also help increase production capacity, although there are obstacles in communication and fulfillment of production equipment needs, which are still challenges that need to be improved. Overall, the program is considered beneficial, but still requires improvement in certain aspects
Pelatihan Pembuatan Mie Sehat Sebagai Pangan Alternatif untuk Mencegah Stunting di Desa Sambik Bangkol Syamsurrijal, Syamsurrijal; Ardian, Junendri; Naufali, M. Nizhar; Latif, Kurniadin Abdul; Saloko, Satrijo; Putra, Guyup Mahardhian Dwi; Hadi, Agus Purbathin
Alamtana: Jurnal Pengabdian Masyarakat UNW Mataram Vol 5 No 3 (2024): Edisi Desember 2024
Publisher : LPPM UNIVERSITAS NAHDLATUL WATHAN MATARAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51673/jaltn.v5i3.2301

Abstract

Pengetahuan merupakan suatu ilmu dari manusia yang telah melakukan pengidahan terhadap suatu objek tertentu. Metode pelaksanaan dilakukan dengan dua tahap yaitu persiapan dan pelaksanaan. Pada tahap persiapan kegiatan dilakukan dengan 1) Menyampaikan pada pihak kepala desa, terkait kegiatan yang akan dilaksanakan. Pada kegiatan ini bertujuan untuk memperkenalkan kegiatan yang akan dilakukan di Desa Sambik Bangkol. 2) merancang jadwal kegiatan sosialisasi dan pelatihan. Metode Pengumpulan data dilakukan dengan observasi pengetahuan Kelompok Wanita Tani Melati Putih Dari hasil observasi yang dilakukan saat pelatihan , menunjukkan bahwa distribusi frekuensi responden berdasarkan pengetahuan Kelompok Wanita Tani Melati Putih diperoleh data, mayoritas pengetahuan Kelompok Wanita Tani Melati Putih di Desa Sambik Bangkol yaitu berada pada kategori pengetahuan cukup sebanyak 38 responden (35,5%).
Socio-Hydrological Flood Risk Communication and Community Preparedness in Ancar Riverbank, Mataram Janati, Janati; Hadi, Agus Purbathin; Muhajira, Muhajira
Jurnal Biologi Tropis Vol. 26 No. 2 (2026): April - Juni
Publisher : Biology Education Study Program, Faculty of Teacher Training and Education, University of Mataram, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jbt.v26i2.12418

Abstract

Urban flooding is a hydrometeorological threat that is influenced by the interaction between river systems, spatial planning, rainfall, and community social readiness. This study aims to analyze the relationship between the communication strategy of disaster information management and community preparedness in dealing with floods on the banks of the Ancar River, Mataram City. The study used a quantitative approach with a cross-sectional associative survey design on 43 respondents selected through multistage stratified random sampling; data were collected using Likert scale questionnaires, documentation, limited observations, and supporting interviews, then analyzed descriptively and correlated Spearman Rank. The results showed that communication strategies were in the low category (average 2.47), while community preparedness was in the medium category (average 2.65). There was a positive and significant relationship between communication strategies and community preparedness (rs = 0.509; p < 0.001). These findings conclude that the quality of messages, access to information, and community participation are more determinants of preparedness than one-way information dissemination. Implication, disaster information managers need to strengthen community-based risk communication, local early warning, and disaster education that is integrated with the management of urban socio-hydrological systems.
Diffusion and Adoption of Destana in Tropical Disaster-Prone Socio-Ecological Systems Rosdiana, Zulfa; Taqiuddin, Moh.; Hadi, Agus Purbathin
Jurnal Biologi Tropis Vol. 26 No. 3 (2026): in Progress
Publisher : Biology Education Study Program, Faculty of Teacher Training and Education, University of Mataram, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jbt.v26i3.12439

Abstract

Tropical island villages face complex disaster risks due to the interaction between geophysical hazards, hydrometeorological threats, social vulnerability, and local institutional capacity. This study aimed to analyze the diffusion and adoption of the Disaster Resilient Village Program (Desa Tangguh Bencana, Destana) in strengthening community preparedness in Sambelia District, East Lombok, Indonesia. A qualitative multi-site case study was conducted in Sugian, Belanting, and Obel-Obel villages from November to December 2025. Data were collected through semi-structured interviews, observation, and document review involving 17 informants from the regional disaster management agency, village governments, disaster volunteers, NGO/TSBD actors, community leaders, and residents. Data were analyzed thematically using Rogers’ diffusion of innovations framework and a disaster risk perspective linking hazards, vulnerability, and capacity. The results show that Destana is relevant for multi-hazard villages, but its adoption remains partial. Administrative recognition was not fully followed by strong village documentation, active local institutions, continuous communication, or integration into village development planning. Community members accepted disaster preparedness practices, yet they did not always recognize Destana as a formal village-based innovation. The study concludes that Destana needs stronger risk communication, institutional renewal, regular simulation, and integration into village planning to transform administrative designation into sustained socio-ecological resilience.