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All Journal Jurnal Ilmiah Matrik J-SAKTI (Jurnal Sains Komputer dan Informatika) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Infotech: Journal of Technology Information Teknomatika (Jurnal Teknologi dan Informatika) Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Jurnal Nasional Pengabdian Masyarakat J-SAKTI (Jurnal Sains Komputer dan Informatika) Algoritme Jurnal Mahasiswa Teknik Informatika Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Jurnal Sistem Informasi Komputer dan Teknologi Informasi
Damayanti, Nita Rosa
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Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Other

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Journal : Infotech: Journal of Technology Information

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PENERAPAN METODE WEBQUAL 4.0 UNTUK EVALUASI KUALITAS WEBSITE SONGKET PaSH Ariandi, Muhamad; Damayanti, Nita Rosa; Perkasa, Lang Dimas
Infotech: Journal of Technology Information Vol 11, No 1 (2025): JUNI
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v11i1.387

Abstract

The Songket PaSH website is a Palembang-based MSME (Micro, Small, and Medium Enterprises) platform that offers a variety of traditional handcrafted products, such as songket fabric, jumputan, and Palembang batik. Since its implementation, the website administrators have not conducted an in-depth analysis of user experience and interaction quality—whether from users who complete transactions or those who only browse. To maintain sustainable business-to-business (B2B) relationships and prevent communication breakdowns, an evaluation of the Songket PaSH website’s quality is necessary. This study aims to evaluate the website’s quality using a descriptive quantitative method with the Webqual approach. The Webqual method includes three main variables: Usability, Information Quality, and Service Interaction Quality, which collectively provide a comprehensive overview of a website’s quality. The results indicate that all three aspects fall into the "Good" category, with an overall average score of 73.2% based on the Likert scale interpretation. Nevertheless, several indicators still require improvement according to the evaluation priorities identified in the study.
Co-Authors Ali, Nazlena Mohamad Andre, Muhammad Andri Andri Antoni, Darius Ariandi, Muhamad Asmanita, Asmanita Ayu Sari, Amelisa Fitri Edi Surya Negara Edwardo Edwardo, Edwardo Fajarino, Aldo Farozi, M. Fatmasari Fatmasari Haryadi, Ahmad Puput Hendra Marta Yudha Herdiansyah, M. Izman Indah Novita Sari Maria Ulfa Muhammad Ichsan Nurul Huda Oktarina, Tri Perkasa, Lang Dimas Rozzi, Muhammad Hadad AR Taqrim Ibadi Triyunsari, Desra Yesi Novaria Kunang Yulianingsih, Evi