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Sustiyatik, Enni
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Pengaruh Kualitas Pelayanan dan Promosi Terhadap Kepuasan Pelanggan Sustiyatik, Enni
JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN Vol 10 No 2 (2020): bulan Maret
Publisher : Universitas Hang Tuah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/japk.v10i2.19

Abstract

The purpose of this study was to test and analyze the effect simultaneously and partially the effect of service quality and promotion on customer satisfaction at Kedai Expo Kediri. This type of research is an associative study which explains the relationship and influence between the Influence of Service Quality and Promotion variables on Customer Satisfaction. The population in this study amounted to 8000 visitors. The sample criteria are respondents who have visited Kedai Expo, respondents who have made purchases at Kedai Expo Kediri. The sampling technique in this study was conducted using purposive sampling. The sample size was performed using the Slovin technique. From a population of 8000, with Slovin calculations the number of samples is 100 people. Data were analyzed using Multiple Linear Regression. Based on the results of the research and data analysis it was concluded that; (1) Simultaneously, Service Quality and Promotion variables affect Customer Satisfaction. (2) based on the partial t test, the variable of Service Quality and Promotion has an effect on Customer Satisfaction.
Pengaruh Product, Price, Promotion, dan Place Terhadap Loyalitas Konsumen Sustiyatik, Enni; Setiono, Beni Agus
JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN Vol 10 No 1 (2019): bulan September
Publisher : Universitas Hang Tuah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/japk.v10i1.25

Abstract

The purpose of this study was to test and analyze the effect simultaneously and partially Product, Price, Promotion, and Place on customer loyalty. This type of research is an associative study that explains the relationship and influence between Product, Price, Promotion and Place variables on consumer loyalty. The population in this study were consumers who had bought an unknown number of "Flannel" shirts more than 2 times. The sampling process uses a sampling method. The sample used in a population is not yet known, so the sampling technique used is the Lemeshow method, namely 96 respondents. The data analysis technique was carried out using the Multiple Linear Regression method. Based on the research results and data analysis, it was concluded that; (1) Simultaneously the Product, Price, Promotion, and Place variables have a significant effect on consumer loyalty. (2) based on the partial t test the Product, Promotion and Place variables have a significant effect on consumer loyalty. (3) Price variable has no significant effect on consumer loyalty. The most dominant influence is the product variable.
Analisis Faktor-Faktor yang Mempengaruhi Keputusan Pembelian Smartphone Merek Oppo Setiono, Beni Agus; Sustiyatik, Enni
JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN Vol 10 No 1 (2019): bulan September
Publisher : Universitas Hang Tuah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/japk.v10i1.26

Abstract

The purpose of this study was to test and analyze the factors that influence the purchasing decision for the OPPO brand smartphone. This type of research is an associative study which explains the relationship and influence between the variables of product quality, price, and promotion on purchasing decisions. The population in this study were students in the city of Kediri who had bought and used the OPPO brand smartphone. The sampling technique used purposive sampling. With a sample size of 60 respondents. Data analysis using SEM (Structural Equation Model) method. Based on the results of research and data analysis, it is concluded that the variable product quality does not have a significant effect on purchasing decisions, while the price and promotion variables have a significant effect on purchasing decisions.
Pengaruh Likuiditas, Leverage, dan Ukuran Perusahaan Terhadap Profitabilitas Perusahaan Kesehatan di Bursa Efek Indonesia Sustiyatik, Enni; Jauhari, Tontowi
JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN Vol 12 No 1 (2021): bulan September
Publisher : Universitas Hang Tuah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/japk.v12i1.79

Abstract

Profitability is the company's ability to generate profits. There are several factors that affect the company's profitability, namely Liquidity, Leverage and Company Size. Based on this premise, this study aims to determine the effect of Liquidity, Leverage and Company Size on the Profitability of Healthcare Companies listed on the Indonesia Stock Exchange (IDX). This type of research is explanatory research which explains the causal relationship between the intermediate variables through hypothesis testing. The population of this study are all health companies listed on the Indonesia Stock Exchange (IDX) in 2017-2021. Sampling using purposive sampling technique in order to obtain 12 companies. The type of data used is secondary data obtained from www.idx.co.id. The analytical method used is multiple linear regression test using SPSS. From the results of this test, it can be concluded that liquidity has a significant positive effect on company profitability. Leverage has a significant negative effect on the profitability of health companies. Company size has a significant positive effect on the profitability of health companies. Liquidity, Leverage, Company Size jointly affect the profitability of Healthcare companies.
Pengaruh Reward dan Punishment Terhadap Motivasi Kerja Karyawan Dalam Menyelesaikan Target Perusahaan (Studi Pada PT. Amaan Indonesia Sejahtera Kota Tulungagung) Sustiyatik, Enni; Sari, Wisma Fiana
JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN Vol 13 No 2 (2023): bulan Maret
Publisher : Universitas Hang Tuah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/japk.v13i2.93

Abstract

This study aims to determine how much influence reward has on employee motivation, how much influence punishment has on employee motivation in completing targets given by the company where the employee works. This study uses descriptive quantitative and inferential types with data collection techniques, namely distributing questionnaires to 90 respondents, which is the population of the research object, namely all employees of PT Amaan Indonesia Sejahtera, Tulungagung City Branch Office and using the census method. The results of this study indicate that: (1) reward has a positive and significant effect on employee motivation (2) punishment has a positive and significant effect on employee motivation (3) the results of the F test state that the variables of reward and punishment simultaneously affect employee motivation. And the value of the coefficient of determination (R2) is 57.2%. This research recommends that PT. Amaan Indonesia Sejahtera Tulungagung city branch office maintains the quality of employee performance so that it can produce competitive employees.
The Influence of Service Quality on Customer Loyalty with Satisfaction as a Mediating Variable Sustiyatik, Enni; Jauhari, Tontowi
JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN Vol 15 No 2 (2025): bulan Maret
Publisher : Universitas Hang Tuah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/japk.v15i2.153

Abstract

This study aims to determine the effect of service quality on customer loyalty, the effect of service quality on customer satisfaction, the effect of customer satisfaction on customer loyalty and the effect of service quality on customer loyalty through customer satisfaction at Bank Jatim Trenggalek Branch. The effect you want to know is the direct effect. This type of research is quantitative. This study used a sample of 100 respondents. Sampling using convenience simple random sampling, namely taking sample members from the population is done randomly. The software used in this study is SmartPLS and carried out three stages of Outer Model, Inner Model and hypothesis testing. From the results of this test it can be concluded that service quality has a direct and positive influence on customer loyalty, service quality has a direct positive effect on customer satisfaction, customer satisfaction has a direct positive effect on customer loyalty and customer satisfaction can be said to be a variable partial mediation.
The Influence of Rewards and Job Training on Employee Loyalty (Case Study at PT. Limas Mulya Sentosa Kediri) Fiorella, Kesya Sabina; Sustiyatik, Enni; Eferyn, Krissantina
JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN Vol 15 No 2 (2025): bulan Maret
Publisher : Universitas Hang Tuah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/japk.v15i2.165

Abstract

This study aims to determine the simultaneous and partial influence of Rewards and Job Training on Employee Loyalty at PT Limas Mulya Sentosa Kediri. This quantitative study aims to test the hypothesis with numerical data. All employees of PT Limas Mulya Sentosa Kediri (30 people) were sampled through saturated sampling techniques because the number of population and sample was the same. Data analysis was carried out using multiple linear regression. The results showed that rewards had a positive and significant effect on employee loyalty with a significance value of 0.004. Job training also had a significant effect with a significance value of 0.001. Simultaneously, rewards and job training had a significant effect on employee loyalty, as evidenced by the F test with a significance value of 0.000. Among the two variables, job training is the most dominant factor influencing employee loyalty, based on a higher standard beta coefficient value and lower significance than rewards. This shows the importance of job training in increasing loyalty.
The Influence of Compensation and Work Discipline on Employee Performance at Rahayu Building Store, Kediri City Nisa, Zahria Ula; Sustiyatik, Enni; Pangastuti, Ria Lestari
JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN Vol 15 No 2 (2025): bulan Maret
Publisher : Universitas Hang Tuah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/japk.v15i2.166

Abstract

This study aims to determine the simultaneous and partial influence of Compensation and Work Discipline on Employee Performance at the Rahayu Building Store in Kediri City. This quantitative study aims to test the hypothesis with numerical data. All employees of the Rahayu Building Store in Kediri City (36 people) were sampled through saturated sampling techniques because the number of populations and samples was the same. Data analysis was carried out using multiple linear regression. The results showed that compensation did not have a significant effect on employee performance partially, with a significance value of 0.312 (> 0.05). On the other hand, work discipline had a positive and significant effect partially, indicated by a significance value of 0.006 (< 0.05) and a t-count of 2.967> t-table 2.035. Simultaneously, compensation and work discipline had a significant effect on employee performance based on the F test with a significance value of 0.021 (< 0.05). The most dominant variable was work discipline, as evidenced by the highest standard beta coefficient (0.460) and a lower significance value than compensation.
Organizational injustice and workplace deviance: The mediating role of employee jealousy in manufacturing and service sectors Sustiyatik, Enni; Jauhari, Tontowi
Annals of Human Resource Management Research Vol. 5 No. 3 (2025): September
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i3.2936

Abstract

Purpose: This study investigates the effect of organizational injustice including distributive, procedural, and interactional injustice on workplace deviance, with employee jealousy as a mediating variable. The research aims to compare these relationships across two industrial sectors: manufacturing and services in Indonesia. Methodology: A quantitative survey design was employed involving 421 full-time employees from medium to large-sized companies located in East Java, Central Java, and Jakarta. A structured questionnaire using validated scales was distributed using stratified random sampling to ensure balanced sectoral representation. The analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 4.0 software (SmartPLS GmbH, Germany), and data preparation was performed using IBM SPSS 26.0. Results: The findings indicate that all three types of injustice significantly increase employee jealousy. Furthermore, jealousy is a strong predictor of workplace deviance. Mediation analysis shows that jealousy significantly mediates the relationships between each dimension of injustice and workplace deviance, with interactional injustice having the strongest overall effect. Conclusions: This study concludes that employee jealousy is a key emotional pathway through which organizational injustice leads to deviant behavior. The results emphasize the importance of fair interpersonal treatment within organizations. Limitations: The study is limited by its cross-sectional design and reliance on self-reported data, which may introduce bias. Contribution: To organizational behavior literature and offers practical insights for human resource management, particularly in emerging economies.
Co-Authors Ahmad Ridwan Budi Rahayu, Budi Chandra, Nita Ayu Djunaedi Djunaedi Djunaedi eferyn, Krissantina Fiorella, Kesya Sabina Hery Widijanto Lisrohmatin Marwanto, IGG Heru Muslikah, Fitri Erna Nisa, Zahria Ula Nugraha, Andre Septa Nurlaely, Nurlaely Pamungkas, Anton Respati Priautama, Bayun Putri Andriana, Putri Ria Lestari Pangastuti Rukmini, Meme Sari, Wisma Fiana Sasi Utami Sastrawan, Andri Sembiring, Rinawati Setiono, Beni Agus Tontowi Jauhari Utami, Sas Yusron Mustofa, Mochammad