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All Journal Jurnal Kajian Informasi & Perpustakaan The Indonesian Journal of Occupational Safety and Health Systemic: Information System and Informatics Journal Syntax Idea Journal of Comprehensive Science SENTRI: Jurnal Riset Ilmiah Journal of Artificial Intelligence and Digital Business Jurnal Inovasi Global Ekomania
Irfana, Maisyatus Suadaa
Universitas Airlangga
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Astronomy Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Public Health Social Sciences Other

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Exploring WhatsApp groups as a digital collection sharing platform for libraries Irfana, Maisyatus Su'adaa; Susanti, Dian Arya; Anna, Nove Eka Variant; Rounds, Gwen
Jurnal Kajian Informasi dan Perpustakaan Vol 14, No 1 (2026): Accredited by Ministry of Education, Culture, Research and Technology of the Re
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jkip.v14i1.68484

Abstract

Background: WhatsApp Groups (WAGs) are widely used as communication and collaboration tools among librarians. However, their role in digital collection sharing and informal interlibrary loan has received little attention, particularly in developing-country contexts. Understanding how WAGs can support library resource sharing addresses this research gap. Purpose: This study aims to explore how librarians use WAGs as a platform for digital collection sharing to fulfil users' information needs and to examine their potential as an informal extension of the interlibrary loan system. Methods: Non-participant observation was conducted in several WhatsApp groups of librarians in Indonesia. The study focused on how group members requested and shared digital resources, such as journal articles and ebooks, during their daily professional communication. Results: Findings indicated that some librarians actively used WAGs to exchange digital collections. Members posted requests for specific articles or ebooks, and others responded by sharing full-text files when available. This practice fostered collaboration and helped overcome subscription and budget constraints. However, challenges such as copyright compliance, file-size constraints, limited information organization, and data privacy and security issues were also identified. Conclusion: WAGs can informally replicate the functions of formal resource-sharing systems, offering flexible, low-cost opportunities for collaboration. Effective implementation requires clear regulations, membership controls, attention to privacy and security, and appropriate training. Implications: In practice, WAGs offer a lightweight, cost-effective model for library collaboration. Theoretically, this study contributes empirical evidence on informal digital collection sharing, informing policies and governance strategies for library digital resources and AI-adjacent platform-mediated knowledge exchange.
Co-Authors Alfiyatussholichah, Alfiyatussholichah Anita Kartika Sari AULIA RAHMAWATI B, Nurfarawahidah Bagus, Satriyo Chandra Maulana, Hero Damayanti, Ratih Dian Arya Susanti Erwin Dyah Nawawinetu Fadilatus Sukma Ika Noviarmi Irawati, Sutiyah Nova Kanaya Tabita, Egidia M Azizul Khakim Moch Yasin Mochamad Fatchurrohman Muhammad Yudistira Mardana Nove Eka Variant Anna Nurasia Sokanfuty Prasetyo Adi Nugroho Puspitasari, Fanny Dwi Raihan, Alfandy Rendi Hans Yuwono Ririn Andriana Rosi, Fathur Rounds, Gwen Sari, Fajar Tinovita Yuliano Yosep Jamu