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All Journal Community Development Journal: Jurnal Pengabdian Masyarakat Academia Open Journal of Community Development Journal of Social Outreach MIMBAR INTEGRITAS Jurnal Aplikasi Sistem Informasi dan Elektronika Journal of Information Systems Management and Digital Business Jurnal Pengabdian Masyarakat Manage ABDIMASTEK Jurnal Penelitian IPTEKS At-Tasharruf: Jurnal Ekonomi dan Bisnis Syariah Proceeding of International Conference on Social Science and Humanity
Zakiyyah, Amalina Maryam
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Journal : Academia Open

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Innovation Work Behavior as Mediator of Social Support and Engagement on Performance: Perilaku Inovasi sebagai Mediator Dukungan Sosial dan Keterlibatan terhadap Kinerja Wicaksono, Prayogi; Susbiyani, Arik; Zakiyyah, Amalina Maryam
Academia Open Vol. 10 No. 2 (2025): December
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.10.2025.12247

Abstract

General Background: Public service innovation represents a vital element in strengthening governance effectiveness, particularly within regional early warning systems. Specific Background: In Banyuwangi Regency, the Sistem Deteksi Dini Kewaspadaan Daerah (SIDEDIWASDA) application aims to digitalize conflict vigilance reporting, yet disparities in operator performance persist due to limited social support and engagement. Knowledge Gap: Despite studies linking social support and work engagement to performance, few have examined Innovation Work Behavior (IWB) as a mediating factor within technology-based governance settings. Aims: This study investigates the direct and indirect effects of social support and work engagement on operator performance, with IWB as a mediator. Results: Using data from 124 respondents analyzed via SEM–WarpPLS, findings reveal that social support (β=0.298; p=0.001) and work engagement (β=0.249; p=0.001) significantly enhance performance, both directly and through IWB (β=0.346; p=0.001). Novelty: The study introduces an integrated behavioral model linking psychological and innovative aspects of operators within a public-sector digital system. Implications: These results highlight the importance of continuous capacity-building and teamwork culture to optimize digital governance implementation and elevate civic service quality. Highlights: IWB mediates the link between social support and performance. SEM–WarpPLS confirms all variables significantly influence outcomes. Promotes continuous training and teamwork in digital governance. Keywords: Social Support, Work Engagement, Innovation Work Behavior, Operator Performance, Digital Governance
Co-Authors Agung Nilogiri Al Faruq, Habibatul Azizah Arifianto, Deni Budi Santoso Dasuki, Moh. Deviyati, Mike Yurike Dita Fadholy, Rizal Agung Gatot Susanto Ginanjar Abdurrahman Lintang Setyo Kurniawati Mardyah Wijayantoro, Savira Ainun Martini G, Ni Nyoman Putu Rahayuningtyas, Dwi Besti Rahman, Miftahur Rahman, MIftahur Ramadhani, Laila Amanda Sahiruddin Sahiruddin Savana, Bella Risma Khailla Septiara, Dhea Intan Subagiono, Yoyok Susbiyani, Arik Umilasari, Reni Wibisono, Yusub Wicaksono, Prayogi