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Evaluasi Ketersediaan Shelter Rumah Aman Dalam Mewujudkan Kota Layak Anak Di Kota Surabaya Devy Pramudiana, Ika; Octafiani, Putri; Roekminiati, Sri
Irpia : Jurnal Ilmiah Riset dan Pengembangan Volume 9 Nomor 4
Publisher : Institut Riset dan Pengembangan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71040/irpia.v9i11.271

Abstract

The city of Surabaya has been selected as a Child-Friendly City since 2014. However, cases of violence against children in the city of Surabaya are still relatively high compared to neighboring cities. The purpose of this study is to describe and analyze data which includes: 1) The performance of the Child-Friendly City policy in preventing and overcoming cases of child violence; and 2) What factors support and hinder the implementation of the Child-Friendly City policy. This research was conducted using evaluation elements from William N. Dunn, namely effectiveness, efficiency, adequacy, alignment, responsiveness, and accuracy. This study uses the analysis method according to Miles & Huberman, namely data reduction, data presentation, and drawing conclusions or verification. This research uses a qualitative approach, data collection techniques based on interviews, documentation, and observations. The results of this study show that the evaluation of the Child-Friendly City policy has gone quite well, which can be seen from 6 elements. The first is effectiveness, the Child-Friendly City policy program has been effective with the support of a safe house shelter construction program as a place for children who are facing the law. The second is efficiency, the strategy that has been carried out by the DP5A is to make regional regulations to support the program and also the safe house shelter program is free of charge. The third is adequacy, judging from the many programs that support this Child-Friendly City policy, such as PUSPAGA, Safe House Shelter, and others. Fourth, namely leveling, for socialization there are several supporting programs that not many people know about, such as safe house shelters because this program is secret. Then for socialization from DP5A, it continues to contribute to the agencies in the city of Surabaya. The fifth is responsiveness, which can be seen from the crowded children's homes and the increasing number of child-friendly schools. Sixth, the stipulation that the Child-Friendly City policy can reduce the number of violence in the city of Surabaya. However, there are inhibiting factors such as the lack of socialization to the public about what are the supporting programs of this policy and there are still some mischievous individuals in their duties, thus causing several small problems. The author's suggestion for the city of Surabaya is to continue to socialize the community so that the public knows about this policy and also so that the younger generation can also contribute to the implementation of this program.
ANALISIS MEKANISME FOKUS GEMPA BUMI KABUPATEN MOJOKERTO JAWA TIMUR MENGGUNAKAN ISOLA-GUI (STUDI KASUS GEMPA BUMI MOJOKERTO, 19 JUNI 2023) Khoiridah, Sayyidatul; Roekminiati, Sri; Pamudi, Pamudi; Pramono, Sapto; Prawiradiredja, Sanhari
Jurnal Geosaintek Vol. 10 No. 1 (2024)
Publisher : Institut Teknologi Sepuluh Nopember

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Abstract

Jawa Timur termasuk wilayah rawan terjadi gempa bumi. Salah satu gempa di Jawa Timur yaitu gempa bumi Mojokerto, 19 Juni 2023 yang berpusat pada koordinat 7,50 LS dan 112,50BT dengan kedalaman 9 km dan magnitudo M4,2. Gempa Mojokerto ini diakibatkan oleh aktivitas sesar aktif yang belum terpetakan. Daerah-daerah yang ikut merasakan guncangan gempa Mojokerto yaitu Mojokerto dengan skala III – IV MMI; Pasuruan, Surabaya, Lamongan, dan Gresik dengan skala III MMI; Sidoarjo dengan skala II – III MMI; dan Malang dengan skala II MMI. Gempa bumi Mojokerto tersebut menyebabkan kerusakan ringan pada rumah warga di Desa Penanggungan, Kecamatan Ngoro, Kabupaten Mojokerto. Oleh karena itu, sebagai upaya mengurangi dampak bencana gempa bumi, maka dilakukan penelitian ini untuk menentukan karakteristik gempa bumi yang terjadi di Mojokerto melalui pemodelan mekanisme fokus. Penelitian ini menggunakan data waveform tiga komponen. Hasil dari pemodelan mekanisme fokus menunjukkan bahwa bidang patahannya yaitu berupa patahan strike slip dengan nilai nodal plane I yaitu strike = 179o, dip = 76o, rake = 178o dan nilai nodal plane II yaitu strike = 269o, dip = 88o, rake = 14o. Nilai variance reduction dari hasil penelitian ini yaitu sebesar 0,82.
Evaluasi Kinerja Program Gerakan Pembangunan Masyarakat Adil Sejahtera GERBANGMAS dalam Pemberdayaan Masyarakat Kampung Mandiri untuk Meningkatkan Kesejahteraan Sosial di Kabupaten Mahakam Ulu Bria, Servinus Manek; Roekminiati, Sri; Kamariyah, Sri; Pramudiana, Ika Devy
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2686

Abstract

This study aims to evaluate the performance of the Gerakan Pembangunan Masyarakat Adil Sejahtera (GERBANGMAS) Program in empowering the Kampung Mandiri community to improve social welfare in Mahakam Ulu Regency. This program is designed to provide assistance in the form of training, capital for businesses, and access to basic services to improve the community's living standards. The method used in this study is a qualitative approach, with data collection techniques including in-depth interviews, field observations, and document studies. The findings show that the effectiveness of the GERBANGMAS program is measured at around 75%, successfully improving social welfare, although there is an unequal distribution of benefits between more active groups and less organized ones. The program’s efficiency is recorded at 70%, indicating resource wastage, particularly in the management of funds and the distribution of assistance that is not accurately targeted. The sufficiency of the program is recorded at 80%, but there are gaps in business mentoring and long-term business development. The conclusion of this study is that although the GERBANGMAS Program has had a positive impact, several areas need improvement to increase its overall impact. Recommendations include enhancing efficiency in resource management, adjusting assistance to better meet the long-term needs of the community, and improving the distribution of benefits to ensure it is more evenly spread across all community groups. Additionally, there is a need to provide more relevant training and continuous mentoring to optimize the program’s success.
ANALISIS PROGRAM SWARGALOKA MELALUI PENGGUNAAN MEDIA SOSIAL UNTUK MENINGKATKAN PELAYANAN PUBLIK DI KOTA SURABAYA Linggantara, I Made; Pramono, Sapto; Pramudiana, Ika Devy; Roekminiati, Sri
Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Vol 8 No 1 (2024): APRIL 2024
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/mediasosian.v8i1.5540

Abstract

Penelitian ini bertujuan untuk menemukan dan mendeskripsikan bagaimana pelaksanaan, faktor pendukung, serta faktor penghambat dari Swargaloka Kota Surabaya. Pelaksanaan Swargaloka Kota Surabaya ini digunakan untuk meningkatkan pelayanan publik, khususnya administrasi kependudukan. Swargaloka adalah media publikasi digital melalui media sosial yang mereka miliki agar lebih efektif dan efisien, seperti informasi tentang Kartu Tanda Penduduk, Kartu Identitas Anak, Kartu Keluarga, akta kelahiran, akta kematian, surat pindah datang, akta perkawinan, dan akta perceraian. Penelitian ini menggunakan jenis penelitian deskriptif dengan pendekatan kualitatif. Fokus penelitian ini terbagi menjadi 5 indikator pelayanan publik yang prima dan berkualitas, yaitu transparansi, akuntabilitas, kondisional, partisipatif, dan kesamaan hak. Hasil penelitian menunjukkan bahwa pelaksanaan Swargaloka Kota Surabaya, khususnya dalam menyebarkan informasi tentang administrasi kependudukan terbilang cukup baik dimana beberapa masyarakat sudah ada yang mengenal apa dan fungsi dari Swargaloka. Transparansi dan kondisional menjadi indikator yang dianggap lebih menonjol sebagai faktor pendukung sedangkan partisipasi menjadi indikator yang dianggap masih kurang sebagai faktor penghambat dari pelaksanaan Swargaloka. Pemerintah Kota Surabaya hendaknya dapat memperhatikan lebih mendalam pelayanan administrasi kependudukan agar semakin efektif dan efisien agar mampu menjangkau semua lapisan masyarakat di Surabaya tanpa terkecuali.
COLLABORATION-BASED PUBLIC SERVICES: THE ROLE OF THE SURABAYA CITY CIVIL SERVICE POLICE UNIT AND LOCAL STAKESHOLDERS IN SUKOLILO DISTRICT Arif Fitriansyah , Dimas; Roekminiati, Sri; Devy pramudiana, Ika; Pramono , Sapto
International Journal of Multidisciplinary Reseach Vol. 1 No. 5 (2025): Desember
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

This research examines cooperative public service practices involving the Municipal Police (Satpol PP) of Surabaya City and local stakeholders in the Sukolilo District, emphasizing the mapping of the collaboration network, evaluating coordination mechanisms, and identifying challenges and effective strategies that can enhance the execution of local policies. Employing a descriptive qualitative method, data were gathered via in-depth interviews, participatory observations, and document analysis, then analyzed through thematic analysis to uncover interaction patterns, role allocation, and collaborative governance dynamics at the community level. The results indicate that the collaboration network includes governmental bodies, community leaders, local units, business representatives, and security organizations, though the level of interaction and frequency differ by region. Coordination mechanisms function via official platforms and online communication channels; however, issues remain, such as overlapping authorities, uneven information distribution, and restricted human resources. Notwithstanding these challenges, a number of best practices arise, including the utilization of digital communication tools for swift responses, engagement of community leaders in resolving conflicts, and the implementation of collaborative enforcement strategies. The research highlights the necessity to bolster collaborative governance frameworks, improve cross-sectoral capacity development, and standardize coordination methods to enhance the efficiency of public service delivery. This study enhances collaborative governance frameworks in urban settings and provides policy suggestions to strengthen partnership-driven public services.
ANALYSIS OF COMMUNITY COMPLAINT HANDLING RESPONSIVENESS AS A STRATEGY FOR IMPROVING PUBLIC SERVICE QUALITY AT THE CIVIL SERVICE POLICE UNIT OF SUKOLILO DISTRICT, SURABAYA CITY Zulianingsih, Nur; Devy Pramudiana, Ika; Roekminiati, Sri; Pramono, Sapto
International Journal of Multidisciplinary Reseach Vol. 1 No. 5 (2025): Desember
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

Modern public services increasingly emphasize high responsiveness. However, the Civil Service Police Unit (Satpol PP) of Sukolilo District faces significant challenges in managing public complaints due to the high dynamics of public order disturbances in an area with dense socio-economic activity. This study aims to analyze the responsiveness of complaint handling as a fundamental strategy for improving the quality of public services, and to identify determinant factors that hinder the effectiveness of service recovery mechanisms at the district level. Employing a qualitative approach with a case study design, the research explores the dynamics of street-level bureaucracy. Data were collected through in-depth interviews with structural officials, field officers, and reporting citizens, complemented by participatory observation of service processes and a review of Standard Operating Procedure (SOP) documents. The analysis integrates service quality and complaint management theories to examine the dimensions of responsiveness and procedural reliability within the law enforcement ecosystem. The findings indicate that officers’ responsiveness remains suboptimal, as the actual average response time frequently exceeds the 1×24-hour standard due to resource constraints and the exercise of discretion that tends to be reactive to social media pressure (viral-based response). The service recovery mechanism is still partial and does not consistently address root causes, directly contributing to stagnant levels of public satisfaction. The study concludes that systemic transformation is essential, recommending real-time integration of digital complaint channels with patrol units and the adoption of a collaborative approach based on community participation to achieve adaptive and accountable services.
INNOVATION IN PUBLIC SERVICES OF THE NATIONAL NARCOTICS AGENCY OF SURABAYA CITY IN THE DRUG PREVENTION PROGRAM Aswir , Herwin; Pramono , Sapto; Roekminiati, Sri
International Journal of Multidisciplinary Reseach Vol. 1 No. 5 (2025): Desember
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

This study aims to analyze public service innovations implemented by the Surabaya National Narcotics Agency (BNN) in its drug prevention program. The complex public issue of drugs requires reforms in service delivery that are not only administrative but also participatory and collaborative. This study applies a qualitative approach through a case study design. Data were collected through in-depth interviews, observations, and documentation analysis of the drug prevention program implemented by the Surabaya BNN. The research findings indicate that innovations in public services are realized through active community participation as volunteers and cadres in the prevention, eradication, abuse, and illicit trafficking of narcotics (P4GN), the use of digital media for education, intersectoral collaboration, service target segmentation, and the application of data from drug-prone areas in program planning. These innovations demonstrate a shift in the BNN's function from program implementer to a liaison for community participation. Theoretically, these results are consistent with the new public service paradigm, new public governance, and the concept of public value. This study contributes to the development of public service innovation analysis and practical suggestions for strengthening drug prevention strategies that focus on public services.
Pendamping Layanan Klampid New Generation dan Pelaksanaan Program Kalimasada di Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya Putra, Ryco Tarnuwardhana; Pramudiana, Ika Devy; Roekminiati, Sri; Pramono, Sapto; Sunarya, Aris
Abdimas Indonesian Journal Vol. 6 No. 1 (2026)
Publisher : Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/aij.1351

Abstract

Population administration is a crucial foundation for public services. The Surabaya City Government has developed the Klampid application. New Generation (KNG) and the Kalimasada Program to improve the quality of community-based servicese-government This community service activity aims to describe the role of MSIB Batch 6 students in assisting with the use of the KNG application and the implementation of the Kalimasada Program in Ampel Village. The method used was a participatory approach through direct assistance, education, and verification of population documents. The results of the activity showed an increase in community understanding and digital literacy, accelerated document processing, and increased awareness of the importance of orderly population administration.