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Integrating e-servqual and kano model to improve adorable projects website service quality Fauziyah, Rahma; Rohayati, Yati; Sagita, Boby Hera
Jurnal Sistem dan Manajemen Industri Vol. 3 No. 2 (2019)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (517.474 KB) | DOI: 10.30656/jsmi.v3i2.1505

Abstract

This study aims to determine the classification of attribute needs of purchasing services through the Adorable Projects website by using the integration of e-Servqual and Kano Models. The selection of these objectives is based on the low level of website usage as an online purchasing tool owned by Adorable Projects. The classificati­on activity aims to make it easier for Adorable Projects to make improve­ments to the quality of its website services. Based on the results of data processing, 24 attributes in the must be the category, two attributes in the one-dimensional category, three attributes in the attractive category, and four attributes in the indifferent category. Strategy priority in developing service quality by increasing the diversity of service delivery features and product review features. The integration of e-Servqual and Kano can assist business owners in making strategic decisions related to improving the service quality.
The Effectiveness of Early Mobilization on Post Sectio Caesarea Wound Healing Anggraeni, Widya; Idayanti, Titiek; Fauziyah, Rahma
Jurnal MIDPRO Vol 15 No 2 (2023): JURNAL MIDPRO
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30736/md.v15i2.637

Abstract

Most mothers with post partumsectiocesaria feel worried if her body is moved in certain positions will affect post surgery wound that still hasn't fully recouered, also due to the pain that is felt after anesthesia effects is disapparing 1.. The purpose of this study was to determine the effectiveness of early mobilization wound healing post sectiocaesaria. The type of this research is analytic cross-sectional. Variabel in this research is mobilization as the independent variable and wound healing post sectiocaesarea as the dependent variable. The population of this research that is the entire women post sectiocaesarea on midwifery room  as many as 85 mother. The results showed that’s from 31 respondents did proper mobilization well as many as of 28 respondents (55%) who ware healing fast and 3 respondents (9.7%) are healing slowly. T test test results obtained results of ρ = 0.00, α = 0.05. Then the Mean α. ρ < H0 was rejected and the H1 was accepted so there are influences of early mobilization with wound healing.Discuss: There is a relationship between early mobilization and wound healing. In order to improve the quality of health care health professionals are expected to improve their skills mainly in wound care of post sectiocaesarea either through seminars or training to provide a better service. Keywords : mobilization, wound healing, sectiocaesarea
Pengaruh Woolwich Massage Terhadap Pengeluaran ASI pada Ibu Post Partum di Desa Sukoreno Prigen Kabupaten Pasuruan Fauziyah, Rahma
JURNAL ILMIAH OBSGIN : Jurnal Ilmiah Ilmu Kebidanan & Kandungan P-ISSN : 1979-3340 e-ISSN : 2685-7987 Vol 16 No 4 (2024): DESEMBER
Publisher : NHM PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36089/job.v16i4.2508

Abstract

Breast milk is vital for newborns, yet many postpartum mothers encounter challenges in milk production, sometimes even facing complete milk absence. This can result from various factors, including nutrition, breast care, and psychological issues. Woolwich massage has been proposed as a method to enhance milk production.The study aims to evaluate the effect of Woolwich massage on breast milk production among postpartum mothers in Sukoreno Prigen, Pasuruan. A quantitative pre-experimental design was utilized, specifically a one-group pre-post test approach. The research focused on postpartum mothers who had been breastfeeding for one month, with a sample size of 30 respondents selected through total sampling.Results indicated that prior to the massage, 25 participants (83.3%) experienced relatively smooth milk production. After the intervention, 23 participants (76.7%) reported improved milk flow. Statistical analysis using the Wilcoxon test revealed a significant p-value of 0.000 (p < 0.05), leading to the rejection of the null hypothesis.These findings suggest that Woolwich massage positively influences breast milk production in postpartum mothers. The study emphasizes the importance of community awareness regarding breastfeeding and the benefits of Woolwich massage for facilitating smooth milk production.
IDENTIFIKASI KUALITAS LAYANAN DALAM MENINGKATKAN LOYALITAS PELANGGAN PADA APLIKASI E-WALLET DI KOTA BANDUNG Liani, Rivah Desti; Elthin, Jessyca; Rizal, Akbar Muhammad; Albaith, Arras; Fauziyah, Rahma
SISTEMIK (Jurnal Nasional Ilmu Teknik) Vol 12 No 2 (2024): SISTEMIK : Jurnal Ilmiah Nasional Bidang Ilmu Teknik
Publisher : Universitas Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53580/sistemik.v12i2.118

Abstract

Perkembangan teknologi informasi telah mendorong terciptanya berbagai peluang bisnis berbasis internet yang lebih efisien dan efektif. Di Indonesia, pertumbuhan jumlah pengguna internet yang dilaporkan oleh Asosiasi Penyelenggara Jasa Internet Indonesia (APJII) setiap tahun semakin mempercepat ekspansi e-commerce. Salah satu inovasi penting dalam ekosistem ini adalah e-wallet, sebuah metode pembayaran non-tunai yang memberikan kemudahan transaksi sekaligus pengalaman pembayaran yang cepat, aman, dan nyaman. Selama pandemi COVID-19, popularitas e-wallet melonjak tajam dengan peningkatan lebih dari 300%, dan pada tahun 2023, penggunaannya terus bertumbuh hingga mencapai kenaikan sebesar 92%. Sebagai bagian dari fintech, e-wallet memainkan peran sentral dalam transformasi digital, menjadikannya pilihan utama masyarakat untuk berbagai kebutuhan transaksi. Namun, agar tetap relevan dan kompetitif, kualitas layanan elektronik atau e-service quality menjadi faktor kunci yang mempengaruhi kepuasan dan loyalitas pelanggan. Dimensi e-service quality seperti efisiensi, keandalan, privasi, serta daya tanggap sangat penting untuk menciptakan hubungan yang berkelanjutan dengan pengguna. Loyalitas pelanggan tidak hanya dipengaruhi oleh pengalaman langsung terhadap layanan, tetapi juga oleh faktor pendukung seperti kesadaran merek, keamanan transaksi, dan program promosi yang menarik. Penelitian terhadap 81 responden di Bandung menunjukkan bahwa e-service quality memiliki pengaruh signifikan terhadap loyalitas pelanggan e-wallet. Penelitian ini menunjukkan bahwa penyedia e-wallet yang terus meningkatkan kualitas layanan digitalnya dapat memperkuat daya saing dan posisi mereka dalam pasar yang semakin kompetitif. Dengan memperhatikan kebutuhan pelanggan, menciptakan inovasi layanan, dan memastikan keamanan dalam setiap transaksi, penyedia e-wallet dapat membangun hubungan jangka panjang yang tidak hanya meningkatkan retensi pelanggan, tetapi juga mendukung pertumbuhan bisnis secara berkelanjutan di era ekonomi digital.
PERANCANGAN ULANG TROLI UNTUK MENGURANGI KELELAHAN KERJA PENGANGKUTAN KERANG PADA MINA SUMBER MAS INDRAMAYU Dinata, Rika Andriyanti; Anggaliya, Pipin; Bachtiar, Aden Puja; Hadhiwibowo, Ari; Dinata, Mega Andriyanti; Utomo, Nino Setyo; Fauziyah, Rahma; Sagara, Moh Rizal Ngambah
SISTEMIK (Jurnal Nasional Ilmu Teknik) Vol 12 No 2 (2024): SISTEMIK : Jurnal Ilmiah Nasional Bidang Ilmu Teknik
Publisher : Universitas Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Koperasi Produsen Perikanan Hasil Laut Unit Desa “Mina Sumber Mas” Desa ILIR Kecamatan Kandanghaur Kabupaten Indramayu, berperan penting sebagai sarana bagi para nelayan kecil dalam menjual hasil tangkap, khususnya kerang, Saat ini, proses pemindahan hasil tangkap kerang masih dilakukan secara manual. Berdasarkan hasil observasi proses pemindahan hasil tangkap kerang masih dilakukan secara manual yang mengharuskan nelayan mengangkat beban rata-rata beban angkut 17,5 kg dengan jarak 20 meter secara berulang. Aktivitas tersebut berkontribusi terhadap peningkatan kelelahan fisik dan berisiko menyebabkan gangguan musculoskeletal disorder (MSDs), maka penelitian ini bertujuan untuk menganalisis beban kerja fisik serta merancang alat bantu dengan menggunakan metode Cardiovascular Load (CVL) dan pendekatan Antropometri. Hasil perhitungan Cardiovascular load (CVL) menunjukkan bahwa dari 21 nelayan yang diamati terdapat 10 nelayan membutuhkan perbaikan kondisi kerja, 9 nelayan bekerja dalam durasi singkat, dan 2 nelayan memerlukan tindakan segera akibat konsumsi energi yang melebihi ? 351 kkal/jam, oleh karena itu, diperlukan perancangan alat bantu guna mengurangi beban kerja fisik. Perancangan alat bantu dilakukan dengan metode antropometri yang menghasilkan spesifikasi sebagai berikut: tinggi alat bantu sebesar 110 cm (D4: Tinggi Siku), lebar alat bantu sebesar 48 cm (D17: Lebar Sisi Bahu), panjang pegangan alat bantu sebesar 25 cm (D28: Panjang Tangan), dan lebar pegangan alat bantu sebesar 13 cm (D29: Lebar Tangan). Diharapkan alat bantu ini dapat mengurangi risiko gangguan muskuloskeletal serta meningkatkan efisiensi kerja nelayan dalam pemindahan hasil tangkap.
Aromaterapi Lavender Sebagai Terapi Alternatif Dalam Mengurangi Mual Muntah Pada Ibu Hamil Trimester Pertama Sulistyawati, Ety Diana; Fauziyah, Rahma
Jurnal Ners Vol. 9 No. 4 (2025): OKTOBER 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i4.50442

Abstract

Nausea and vomiting are common problems faced by pregnant women in the first trimester, which can disrupt their activities, nutritional intake, and quality of life. Non-pharmacological methods, such as lavender aromatherapy, are safe and easy to use because pharmacological treatments often cause side effects. Lavender contains linalool and linalyl acetate, which are calming and work by stimulating the brain's limbic system, which helps reduce pain. The purpose of this study was to determine the effectiveness of lavender aromatherapy in reducing vomiting and nausea during the first trimester of pregnancy in Kejayan Community Health Center, Pasuruan Regency. This study used a one-group pretest-posttest design with 32 consecutively selected research subjects. The intervention involved inhaling three drops of lavender oil on a sterile cotton swab for approximately ten minutes or more. This was done twice daily for 7 days. Before and after the intervention, nausea and vomiting were measured using the PUQE-24 instrument. With a p-value of 0.000, the results showed a significant decrease from moderate (59.4%) and severe (40.6%) to a predominantly mild category (84.4%). This research found that lavender aromatherapy can help pregnant women in the first trimester reduce their vomiting and can be recommended as a non-pharmacological treatment in community health centers.
Perbaikan Kualitas Layanan TK Telkom Buah Batu Dengan Integrasi SERVQUAL, KANO Dan SWOT Rinjani, Kiki; Nurhayati, Ai; Fauziyah, Rahma
CORISINDO 2025 Vol. 1 (2025): Prosiding Seminar Nasional CORISINDO 2025
Publisher : CORISINDO 2025

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30812/corisindo.v1.5654

Abstract

PAUD a strategic role in shaping children’s character and learning abilities from an early age. The growing interest of parents in early education requires schools to improve service quality in order to meet expectations and maintain competitiveness. This study aims to evaluate the service quality of TK Telkom Buah Batu using the Servqual and Kano methods. The Servqual analysis results show a service quality value (Q) of 0.849, indicating that the service has not yet met the “good” category. The Kano analysis identifies 15 attributes in the One dimensional category (T1, T2, T4, RL1–RL5, RV1, RV2, A1–A3, E1, E3) that must be prioritized for improvement, as well as two attributes in the Attractive category (T3 and E2), which, although not a priority, can still enhance parental satisfaction if improved. This study contributes by providing relevant managerial strategies to improve service quality, parental satisfaction, and the competitiveness of TK Telkom Buah Batu amidst the competition among PAUD schools in Lengkong.
ANALISIS MANAJEMEN LOGISTIK MAKANAN DI INSTALASI GIZI RUMAH SAKIT UMUM DAERAH (RSUD) KOTA KENDARI 2025: LITERATURE RIVIEW Yuniar, Nani; Fauziyah, Rahma; Ridhayani, Nurul Hikmah; Nadillah, Nadillah; Qalbi, Lutfia; Lisnawati, Lisnawati; Fauziah, Izzah; Pandiana, Fitri Hajra; Febriyanti, Dwika; Triningrum, Chusnul Alya; Putri, Annisa Almaqhira Syahrani; Reski, Agil; Rachim, Audrey Wina Keisyiah; Nirmala, Fifi; Saputri, Rizda Sandiva
VARIABLE RESEARCH JOURNAL Vol. 2 No. 03 (2025): JULI 2025
Publisher : Media Inovasi Pendidikan dan Publikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pelayanan gizi di rumah sakit memegang peranan penting dalam mendukung proses penyembuhan pasien.Salah satu aspek vital dari pelayanan gizi adalah tersedianya makanan yang memenuhi kebutuhan gizi pasien, yang dapat dicapai melalui sistem pengelolaan logistik makanan yang efektif dan terstruktur dengan baik. Tujuan penelitian ini adalah menganalisis sistem pengelolaan logistik makanan di Instalasi Gizi Rumah Sakit Umum Daerah (RSUD) Kota Kendari. Penelitian ini mengedepankan seluruh tahap logistik, mulai dari perencanaan kebutuhan bahan makanan, proses pengadaan, penerimaan serta penyimpanan, hingga distribusi makanan kepada pasien dan pelaksanaan monitoring dan evaluasi. Metode yang digunakan dalam penelitian ini adalah pendekatan kualitatif dengan jenis penelitian deskriptif. Data diperoleh melalui wawancara mendalam, observasi di lokasi secara langsung, serta analisis dokumen yang berkaitan dengan pengelolaan logistik makanan. Informan dalam penelitian ini mencakup kepala instalasi gizi, staf logistik, petugas pengadaan, dan petugas distribusi makanan yang memiliki peranan penting dalam pengelolaan makanan untuk pasien. Diharapkan hasil penelitian ini dapat memberikan pemahaman yang jelas mengenai bagaimana sistem logistik makanan beroperasi di Instalasi Gizi RSUD Kota Kendari, serta mengidentifikasi hambatan dan tantangan yang muncul selama proses pelaksanaannya.