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All Journal Jurnal Pembelajaran Berpikir Matematika Sinkron : Jurnal dan Penelitian Teknik Informatika JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) JURNAL PENDIDIKAN TAMBUSAI JISICOM (Journal of Information System, Infomatics and Computing) Jurnal EK dan BI Lumbung Farmasi : Jurnal Ilmu Kefarmasian Akrab Juara : Jurnal Ilmu-ilmu Sosial Jurnal Kewarganegaraan International Journal of Engineering, Science and Information Technology Jurnal Minfo Polgan (JMP) Innovative: Journal Of Social Science Research Portal Riset dan Inovasi Sistem Perangkat Lunak KBJPM- Kayuh Baimbai Jurnal pengabdian masyarakat International Journal of Elementary School JMAEKA: Jurnal Manajemen Ekonomi Akuntansi
Murniyati, Murniyati
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Prosedur Pelayanan Customer Service E-Commerce Shopee Pada PT Trustfy Digital Indonesia Handayani, Eka Putri; Murniyati, Murniyati; Pratiwi, Dwita
Innovative: Journal Of Social Science Research Vol. 4 No. 3 (2024): Innovative: Journal Of Social Science Research (Special Issue)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i3.11932

Abstract

PT Trustfy Digital Indonesia adalah perusahaan yang bergerak di bidang E-commerce, dalam dunia E-commerce pelayanan customer service sangatlah penting. Pelayanan customer service biasanya terjadi pada interaksi antara organisasi bisnis dan pelanggan, baik itu kritik, saran, masukan ataupun keluhan yang dirasakan pelanggan. Pelayanan customer service berfungsi untuk memberikan kepuasan yang maksimal dalammenangani keluhan pelanggan baik secara langsung ataupun tidak langsung. Hal tersebut guna menghindari review buruk bagi prusahaan dan akan berdampak ketidaknyamanan bagi kedua belah pihak. Penelitian ini menggunakan metode penelitian deskriptif kualitatif. Tujuan penelitian yang dilakukan penulis adalah untuk mengetahui bagaimana bagaimana prosedur pelayanan Customer Service E-commerce Shopee pada PTTrustfy Digital Indonesia. apa kendala yang dihadapi dalam Prosedur Pelayanan Customer Service E-commerce Shopee pada PT Trustfy Digital Indonesia, apa kendala yang dihadapi dalam Prosedur Pelayanan Customer Service E-commerce Shopee pada PT Trustfy Digital Indonesia. Hasil penelitian ini membuktikan bahwa: 1) Prosedur Pelayanan Customer Service Shopee pada PT Trustfy Digital Indonesia secara keseluruhannya baik, meskipun ada beberapa dalam prosedur pelayanan customer service shopee belum maksimal. 2) Kendala dalam Prosedur Customer Service Shopee pada PT Trustfy Digital Indonesia yaitu kurangnya komunikasi antara pihak gudang dengan pihak CS yang mengakibatkan packingan produk tidak maksimal dan sering terjadinya kesalahan salah kirim produk.
Pengaruh Gaya Kepemimpinan Dan Motivasi Kerja Terhadap Kinerja Pegawai Direktorat Jendral Mineral Dan Batu Bara: The Influence of Leadership Style and Work Motivation on the Performance of Employees of the Directorate General of Minerals and Coal Juliana, Rini; Murniyati, Murniyati
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 2 No 3 (2026): Juni 2026 - Agustus 2026
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v2i3.383

Abstract

Abstracts - This research is motivated by the importance of employee performance in achieving organizational goals, which are influenced by various internal factors, especially leadership style and work motivation. This study aims to analyze the influence of leadership style and work motivation on employee performance at the Directorate General of Minerals and Coal. The research method used is a quantitative method with a descriptive approach. The population in this study were all 40 employees of the Directorate General of Minerals and Coal, with a saturated sampling method. Data collection was carried out through questionnaires, observations, interviews. There were several tests carried out, namely data quality tests, classical assumption tests, hypothesis tests, determinant coefficient tests, T tests (partial), and F tests (simultaneous). The results of the study showed that partially the Leadership Style (X1) was known to have a calculated t value of 1.147 with a level of 0.05 smaller than 5%. This calculated t value was greater than the t table, which was 2.026 and Work Motivation (X2) had a positive and significant effect on employee performance. Simultaneously, these two variables also significantly influence employee performance. The F-test results obtained a calculated F-value of 198.299, contributing 91.4%, while the remainder was influenced by other variables outside this study. This finding indicates that improving good leadership style and high work motivation can optimally improve employee performance. In conclusion, the variables of the Influence of Leadership Style (X1) and Work Motivation (X2) simultaneously have an effect on Employee Performance (Y). Keywords: Leadership Style, Motivation, Employee Performance Abstracts - This research is motivated by the importance of employee performance in achieving organizational goals, which are influenced by various internal factors, especially leadership style and work motivation. This study aims to analyze the influence of leadership style and work motivation on employee performance at the Directorate General of Minerals and Coal. The research method used is a quantitative method with a descriptive approach. The population in this study were all 40 employees of the Directorate General of Minerals and Coal, with a saturated sampling method. Data collection was carried out through questionnaires, observations, interviews. There were several tests carried out, namely data quality tests, classical assumption tests, hypothesis tests, determinant coefficient tests, T tests (partial), and F tests (simultaneous). The results of the study showed that partially the Leadership Style (X1) was known to have a calculated t value of 1.147 with a level of 0.05 smaller than 5%. This calculated t value was greater than the t table, which was 2.026 and Work Motivation (X2) had a positive and significant effect on employee performance. Simultaneously, these two variables also significantly influence employee performance. The F-test results obtained a calculated F-value of 198.299, contributing 91.4%, while the remainder was influenced by other variables outside this study. This finding indicates that improving good leadership style and high work motivation can optimally improve employee performance. In conclusion, the variables of the Influence of Leadership Style (X1) and Work Motivation (X2) simultaneously have an effect on Employee Performance (Y). Keywords: Leadership Style, Motivation, Employee Performance
E Edukasi Literasi Digital Dalam Upaya Pencegahan Penipuan Dunia Maya (Cyberfraud) Bagi Masyarakat Desa Sungai Bangkal: Digital Literacy Education for Cyber Fraud Prevention in Sungai Bangkal Village Community Fikri, Ahmad; Noor, Ade Surya Jaya; Zidan, Muhammad; Fatimah, Fatimah; Lena, Mahda; Ameliani, Eka; Ilmi, Jainal; Amnah, Amnah; Murniyati, Murniyati; Hasnah, Nor; Amin, Muhammad Nor
Kayuh Baimbai: Jurnal Pengabdian Masyarakat Vol 2 No 2 (2025): Mei : Kayuh Baimbai : Jurnal Pengabdian Masyarakat
Publisher : Lembaga Penelitian dan Pengabdian pada Masyarakat (LPPM) Universitas Nahdlatul Ulama Kalimantan Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69959/kbjpm.v2i2.172

Abstract

The rapid surge in internet connectivity across Indonesia presents dual implications: enhanced information access and increased exposure to cybercrimes. Rural communities often become primary targets due to a significant digital literacy gap. This community service initiative aimed to fortify the residents of Sungai Bangkal Village, Banjar Regency, against cyberfraud threats through preventive education. Conducted under Kuliah Kerja Nyata (KKN) framework, the program utilized a social intervention approach combining face-to-face socialization with the distribution of practical guide brochures. Program effectiveness was measured through surveys on public understanding of various crime modes. The evaluation revealed a significant disparity in knowledge. While the vast majority (91%) recognized conventional phone scams, awareness regarding technical manipulation techniques such as phishing remained critically low at 28%. Demographically, the younger cohort (18-24 years) exhibited the highest vigilance, whereas residents over 45 were identified as the most vulnerable group. While this intervention successfully established a foundation for collective alertness, the findings suggest an urgent need for continuous digital mentoring to bridge the knowledge gap regarding more sophisticated cyber threats.
PREDIKSI KASUS DEMAM BERDARAH DENGUE DI KABUPATEN BOGOR MENGGUNAKAN METODE ANN Hafidz, Ilham; Murniyati, Murniyati
Journal of Information System, Informatics and Computing Vol 9 No 2 (2025): JISICOM (December 2025)
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/jisicom.v9i2.2219

Abstract

Demam Berdarah Dengue (DBD) menjadi masalah kesehatan signifikan di Kabupaten Bogor dengan fluktuasi kasus yang sangat dipengaruhi oleh faktor iklim. Penelitian ini bertujuan merancang dan membangun model prediksi untuk memproyeksikan jumlah kasus DBD tahunan berdasarkan data iklim historis. Metode yang digunakan adalah Artificial Neural Network (ANN) dengan algoritma Backpropagation, dilatih menggunakan data deret waktu dari 2014-2023 yang mencakup variabel iklim (curah hujan, suhu, dan kelembapan) sebagai input. Melalui serangkaian eksperimen manual tuning untuk mengatasi underfitting dan overfitting, ditemukan konfigurasi model final terbaik dengan arsitektur [33 18] dan parameter regularisasi 0.4. Model menunjukkan kinerja kuat pada data latih (RMSE = 280.7; R² = 0.89). Validasi pada data uji 2024 menunjukkan kemampuan generalisasi yang tinggi, dengan RMSE 186.8 (error ~5.5%) dan R² 0.99. Implementasi model menghasilkan prediksi 1484 kasus DBD untuk tahun 2025. Hasil ini menunjukkan bahwa model ANN yang dikembangkan dapat menjadi alat pendukung keputusan yang andal bagi pemangku kepentingan kesehatan.
Pengaruh Mutasi Kerja dan Lingkungan Kerja terhadap Kinerja Pegawai Kementerian Kependudukan Dan Pembangunan Keluarga: The Effect of Job Rotation and Work Environment on Employee Performance at the Ministry of Population and Family Development Wulansari, Desika Putri; Murniyati, Murniyati
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 2 No 1 (2025): Desember 2025 - Februari 2026
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v2i1.234

Abstract

Human resources are an important asset in government agencies. Having quality human resources is the desire of every agency because it can easily help achieve agency goals. The purpose of this study is to see the influence of job transfers and the work environment on employee performance. The study used a quantitative approach by distributing questionnaires to employees of the Human Resources Bureau of the Ministry of Population and Family Development with a population and sample of 50 people and using a saturated sampling technique. Analyzed using the SPSS program version 27. The results of this study are the t-test shows a value of 0.150 greater than 0.05, which means that job transfers partially have no significant effect on employee performance. The t-test also shows a value of 0.022 smaller than 0.05, which means that the work environment partially has a significant effect on employee performance. The results of the f-test show a significance value of 0.036 smaller than 0.05, which means that job transfers and the work environment simultaneously have a significant effect on employee performance.
Pengaruh Kepuasan Kerja Dan Motivasi Kerja Terhadap Kinerja Karyawan PT Kereta Api Indonesia (PERSERO): The Effect of Job Satisfaction and Work Motivation on Employee Performance at PT Kereta Api Indonesia (PERSERO) Januar, Muhammad Rizki; Murniyati, Murniyati
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 2 No 1 (2025): Desember 2025 - Februari 2026
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v2i1.248

Abstract

Employee performance is a key factor in determining the effectiveness and success of an organization. This study aims to analyze the influence of job satisfaction and work motivation on employee performance, both partially and simultaneously. A quantitative approach was employed, with data collected through closed-ended questionnaires using a Likert scale distributed to employees. The sampling technique used was purposive sampling. The collected data were analyzed using SPSS statistical software. The results showed that job satisfaction had a significant effect on performance with a significance value of 0.007, but with a negative regression coefficient of -0.532. In contrast, work motivation had a significant positive effect on performance with a regression coefficient of 0.765 and a significance value of 0.009. Simultaneously, both variables had a significant effect on employee performance with an F-value of 4.619 and a significance level of 0.000, and an Adjusted R² value of 0.129. These findings highlight the importance of managing work motivation to improve employee performance.
Pengaruh Budaya Organisasi Dan Stres Kerja Terhadap Kinerja Karyawan PT X: The Influence of Organizational Culture and Work Stress on Employee Performance at PT X Suci, Nabila Cita; Murniyati, Murniyati
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 2 No 1 (2025): Desember 2025 - Februari 2026
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v2i1.275

Abstract

In an increasingly competitive business environment, organizational culture has become an important factor influencing employee attitudes and behavior, including at PT X as a mining contractor. In addition, work stress resulting from task pressure and the work environment can also affect performance. This study aims to examine the influence of organizational culture and work stress on the performance of PT X employees, which has not been specifically researched before. This study employs a quantitative causal approach with 50 respondents as the sample. Data were collected via an online questionnaire and analyzed statistically to determine the influence of the two independent variables on performance, both partially and simultaneously. The determination coefficient test results indicate that organizational culture and work- related stress together influence performance by 45.8%. The t-test indicates that organizational culture has a significant partial effect (calculated t = 5.891 > table t = 2.011; sig. 0.000 < 0.05), while work stress does not (calculated t = 0.442 < table t; sig. 0.660 > 0.05). The F test shows that both simultaneously have a significant effect (F calculated 19.824 > F table 3.20; sig. 0.000 < 0.05).
Pengaruh Stres Kerja Dan Work-life Balance Terhadap Kinerja Karyawan Pada Industri Konveksi Nano Sportwear: The Effect of Work Stress and Work-Life Balance on Employee Performance in the Nano Sportwear Garment Industry Sumarna, Arneta Mutiara Putri; Murniyati, Murniyati
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 2 No 2 (2026): Maret 2026 - Mei 2026
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v2i2.304

Abstract

Insufficient work stress can lower productivity, while work-life balance helps maintain employee performance. At Nano Sportwear, high workloads often trigger stress and reduce performance. This study aims to analyze the effect of work stress and work-life balance on employee performance. The research employed a quantitative statistical approach using a questionnaire method. Saturated sampling was applied, involving the entire population of 35 employees. Data were collected through structured questionnaires distributed via Google Forms and analyzed using the T-test for partial effects and the F-test for simultaneous effects. The results indicate that work stress significantly affects employee performance T value 5.898 and sig 0.000. Work-life balance also has a significant influence T value 2.117 and sig 0.042. Simultaneously, both variables impact performance with an F-value of 157.515 and sig 0.000. These findings confirm that effective stress management and the creation of work-life balance are essential for enhancing employee performance in Nano Sportwear’s garment industry
Pengaruh Kepemimpinan Transformasional Dan Disiplin Kerja Terhadap Kinerja Karyawan Pada PT Gasol Pertanian Organik: The Influence of Transformational Leadership and Work Discipline on Employee Performance at PT Gasol Pertanian Organik Syahira, Fatma Aisyah; Murniyati, Murniyati
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 2 No 2 (2026): Maret 2026 - Mei 2026
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v2i2.306

Abstract

In achieving the targets that have been set, the company must optimize all existing resources while ensuring long-term operational sustainability. In an effort to improve employee performance, the figure of a leader holds a key position because of his ability to motivate and actively involve employees. This study aims to determine and analyze the influence of transformational leadership and work discipline on employee performance. The population in this study were all employees at PT Gasol Pertanian Organik with a total population of 35 employees. The data collection technique used was the survey method by distributing questionnaires, the research used in this study was quantitative statistics, with multiple linear regression analysis methods to examine the influence of these variables. This study also uses analysis methods, namely validity testing, reliability testing, classical assumption testing, and hypothesis testing. Data analysis using SPSS version 25 software, the results of this study indicate that the transformational leadership variable has a positive and significant influence on employee performance of 2.266, and the work discipline variable has a positive and significant influence on employee performance of 2.783. Simultaneous tests show that both independent variables, namely transformational leadership and work discipline, have a positive and significant influence on employee performance with a calculated F value of 85.826.
Pengaruh Promosi Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Gojek: The Effect of Promotion and Service Quality on Customer Satisfaction at Gojek Maulidya, Anggi; Murniyati, Murniyati
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 2 No 2 (2026): Maret 2026 - Mei 2026
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v2i2.309

Abstract

The development of this increasingly advanced era, encourages many things to develop and innovate, including in the field of transportation. Promotion activities and attention to Service Quality carried out by the Gojek company can be a way for the company to continue to survive and continue to compete with other online transportation companies. The purpose of this study is to determine the effect of promotion and service quality on customer satisfaction on Gojek users. The research method used in the study is a quantitative research method with hypothesis testing. In data collection, the method used is the questionnaire method. Determination of the number of samples in this study was taken using a purposive sampling technique, and using 50 Gojek user respondents in the Jakarta area. The data analysis method uses multiple regression tests. The research that has been conducted shows that the promotion and service quality variables have a positive and significant influence on the Customer Satisfaction variable. The results are shown by the results of the promotion t-test, the results of which are shown by a significance value of 0.005 which is smaller than 0.05 and a calculated t value of 2.949 which is greater than the t table of 2.013. The results of the service quality t-test are also proven to have a significant effect on customer satisfaction (Y), with a significance value of 0.001 (<0.05) and a calculated t of 6.292 (> 2.013). And from the results of the f-test, it is shown by a significance value of 0.000 which is smaller than 0.05 and a calculated F value of 206,510 which exceeds the F table of 3.20. Which shows that there is an influence between Promotion and Service Quality on Customer Satisfaction
Co-Authors Afriyanti Afriyanti, Afriyanti Agus Dwi Ananto, Agus Ahmad Fikri Ajat Sudrajat Alfianzah, Reza Ameliani, Eka Amin, Muhammad Nor amnah amnah Anggita Sari, Wiwin Busnawir Busnawir Chairiyah chairiyah, Chairiyah Darwati Darwati Diana Novita Dwi Septiani, Wisti Eka Putri Handayani Emy Haryatmi fatimah Fatimah Fauzi, Alfharizky Hafidz, Ilham Hasnah, Nor Ilmi, Jainal Indah Puspitorini Jaafar, Azhar Januar, Muhammad Rizki Jihan Jihan, Jihan Juliana, Rini Kurniawan, Gilang Larasati, Rahmatia Lena, Mahda Maulidya, Anggi Messi, Messi Misu, La Musyarofah, Laily Noor, Ade Surya Jaya Pratiwi, Dwita Priniansyah, Nabilah Tirta Puspitasari, Yohana Linda Putri Handayani, Eka Radila, Gustina Rani Irma Handayani, Rani Irma Riyadi, Tri Agus Rosdiana Rosdiana Rusdiansyah Rusdiansyah Sartika, Aulia Dwi Sri Haryani Suci, Nabila Cita suharyanti, Nining Sukarnih Putri, Mulyana Sumarna, Arneta Mutiara Putri Supardi Supardi Suryaningsih, Rahmadani Sutiyawati, Sutiyawati Syahira, Fatma Aisyah Triningsih Triningsih Veronica, Sely Widhyani, Reghita Ayu Windah Anugrah Subaidah Wirayudha, Agung Wisti Dwi Septiani Wulansari, Desika Putri Yuni Astuti Zidan, Muhammad