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All Journal Jurnal Administrasi Perkantoran (JPAP) Jurnal Ilmu Manajemen (JIM) Instructional Development Journal BISEI: Jurnal Bisnis dan Ekonomi Islam Jurnal Abdi Insani Jurnal Riset dan Inovasi Pembelajaran Ar-Rosikhun: Jurnal Manajemen Pendidikan Islam Prosiding Seminar Nasional dan Call Paper STIE Widya Wiwaha FIKROTUNA: Jurnal Pendidikan dan Manajemen Islam Catha Saintifica Bata Ilyas Educational Management Review MANAGIERE: Journal of Islamic Educational Management
HUSAIN, MUHAMMAD
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Journal : Instructional Development Journal

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Virtual Account, Islamic Boarding School Innovation in the Era of Disruption in Providing the Best Services Focused on Customer Satisfaction Husain, Muhammad; Rofiq, Ainur; Wafa, Ali; Aminah, Siti; Qudsiyah, Imamatul
Instructional Development Journal Vol 8, No 3 (2025): IDJ
Publisher : Universitas Islam Negeri Sultan Syarif Kasim Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24014/idj.v8i3.30122

Abstract

The aim of this research is to analyze how the Darussalam Blokagung Islamic boarding school innovates in providing the best service for customer satisfaction. This research uses qualitative methods, this research focuses on one analysis, namely the services provided by the Darussalam Blokagung Islamic boarding school in providing the best service through the students' virtual accounts. Data collection techniques include in-depth interviews, direct observation, documentation and focus group discussions. The validity of the data in this research uses data triangulation. The data analysis technique uses an interactive model, starting from the stages of data reduction, data presentation and continuing with drawing conclusions. The results of this research show that the Darussalam Blokagung Islamic boarding school has provided the best service through the virtual account method, with the implementation of this financial management program, especially during the payment process, it can provide ease of transactions, ease of monitoring students' financial circulation, and services with this program to provide a sense of satisfaction to all parties. who is served.
Co-Authors Agus Frianto Aini, Kuni Qur'rota Ainur Rofiq Ali Wafa Cahyanti, Nani Sri Dian Indriani Farosa, Ahmad Amilin Faylasuuf Hafizh Nasrulloh Hamidah, Asfiatul Harlina Meidiaswati Hermawan Hermawan Jacobis, Riedel Khoiriah, Habibatul Kusumawati, Nunik Dwi Lestari, Ratna Ayu Lik Anah Maulana Yusuf Milati, Azka 'Afifatul Muhammad Rizky Ramadhan Muslim, Aji Heru Mustafa, Heriyanti Nazla, Nazla Nurung, Jumiaty Prayoga, Aden Qudsiyah, Imamatul Raharjo, Nur Ramadhani Ramadani, Bima Yatna Anugerah Ramadhan, Dyandra Armyta Ramadhani, Bima Yatna Rozaq, Khoirur Saadah, Dewi Atiatus Sabila, Nanda Dini Sai’dah, Zuhairina Siti Aminah Uswatun Hasanah Widodo, Joko Ahmad Widyasari, Nur