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Journal : Journal of Applied Business and Technology

 1 
E-Service Quality Application for Teacher Performance Assessment Using the Servqual Method Angelina; Tendra, Gusrio
Journal of Applied Business and Technology Vol. 7 No. 1 (2026): Jounal of Applied Business and Technology
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/jhyeb136

Abstract

Teacher performance assessment is a crucial aspect of improving the quality of education. However, manual assessment processes are often inefficient and time-consuming. Therefore, this study develops an E-Service Quality application aimed at evaluating teacher performance more effectively using the SERVQUAL method. The SERVQUAL method is used to measure service quality based on five key dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This application allows educational staff to assess teacher performance based on predefined indicators. The collected data is then analyzed to identify gaps between user expectations and the received service quality. The research results indicate that the implementation of the E-Service Quality application can enhance transparency and objectivity in teacher performance assessment. Additionally, this application provides faster and more accurate result, making it a valuable tool for decision-making in improving teaching quality.
Co-Authors Abdul Basyid Angela Arfianti Chandra Dewi, Arfianti Chandra Arga Wijaya, Riyan Arianti, Nisha Desfi Aspiran, Meisi Cahyanti, Heri Nur carol, caroline Caroline Marninda Cuandra, Fendy Darwin Wijaya Diandra, Prita Karina Enda Noviyanti Simorangkir Fadilah Putri, Najah Felixcyrus Ganily Filosofia, Nadhea Gabriella, Ananda Gusrio Tendra Harsyiah, Lisa Hendri, Alfi Indah Wahdini Indra Bastian Jesslin Clorina Lian Andrianus Maryati Maulana Riza Sandika Sutra Nabila, Nanda Nadia Diandra Natanael Wijaya Nensi Setianingrum Nurlestari, Wanda Oktavani, Ulfa Perriyanty, Fefri PURNAMASARI, NUR ASMITA Purwati Latifah, Linatri Putri Wahyuni Raihana, Nadia Ramli, Richelle Rasyid Avicena Ratnasari, Anisza Ratnayani Rita Arbianti Sandra, Evita saputra, Hary Septriana SITI AISAH Slamet supriyadi arifin Suryapranata, Bryan Syafnur, M Tania Surya Utami Thahir, Harifuddin Titan Martinus Titis Prawitasari, Titis Yuswan Muharam