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All Journal The Indonesian Journal of Business Administration Jurnal Ilmiah Manajemen dan Bisnis (JIMB) TIJAB (The International Journal of Applied Business) JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) International Journal of Applied Business Research Jurnal Perilaku dan Strategi Bisnis Responsive: Jurnal Pemikiran dan Penelitian Administrasi, Sosial, Humaniora dan Kebijakan Publik Indonesian Journal of Social and Environmental Issues (IJSEI) International Journal of Social Service and Research Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Eduvest - Journal of Universal Studies International Journal of Entrepreneurship and Sustainability Studies Journal Integration of Social Studies and Business Development El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal Integration of Management Studies
Anggoro, Yudo
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Identifying the Critical Variables Between Corporate Sustainability and Business Strategy: Case Study of PT ISM Mandrian, Anzala Adli; Anggoro, Yudo
TIJAB (The International Journal of Applied Business) Vol. 9 No. 2 (2025): NOVEMBER 2025
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/tijab.v9.I2.2025.65901

Abstract

Background: The 2015 Paris Agreement emphasized the need for significant measures to reduce greenhouse gas (GHG) emissions to 45% by 2030 and achieve net zero by 2050. By continuously expanding its business to a global scale, PT ISM has a more significant obligation to be sustainable and socially, environmentally, and ethically responsible. Therefore, the company needs to integrate these aspects into its business operations as smoothly as possible to avoid economic loss and gain competitive advantage. Objective: The goal of this research is to understand the relationship between PT ISM’s sustainability and business-related activities. This research also identifies the critical variables that connect these two concepts by using the sustainability balanced scorecard framework as a basis to develop a corporate-level strategy. Method: Content analysis using ATLAS.ti coding software was utilized to systematically review, note, and group the data from the PT ISM sustainability report into categorized concepts in a coding scheme based on the sustainability balanced scorecard framework. Further analysis was done through co-occurrence analysis using ATLAS.ti to find the intensity of the relationships between these categorized concepts. Result: The coding scheme clearly patterns sustainability and business-related concepts such as GHG emissions, biodiversity, community development, financial performance, and operational efficiency. PT ISM also incorporates many of its sustainability-related activities into its internal processes and organizational capacity based on the intensity of co-occurrence probability. Conclusion: A company's sustainability and business-related activities can be linked using a sustainable balanced scorecard framework. The intensity of these relationships can also be reviewed and identified as a basis for developing an integrated corporate-level strategy that incorporates sustainability and business-related elements. Keywords: balanced scorecard; business strategy; co-occurrence analysis; content analysis; sustainability
The Relationship Between Environmental, Social, Governance (ESG) Factors and Retail Investors’ Investment Decisions: Evidence From PT Bank Central Asia Tbk (BBCA) Intan Paramithasari, Tjokorda Istri; Anggoro, Yudo
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 12 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i12.10185

Abstract

This study investigates the influence of Environmental, Social, and Governance (ESG) factors on retail investors’ investment decisions in PT Bank Central Asia Tbk (BBCA), Indonesia’s largest private bank. The research aims to analyze the effect of each ESG dimension on investment decision-making and to test the moderating role of investment horizon. A quantitative explanatory approach was employed using a structured questionnaire distributed to 175 retail investors who own BBCA shares. The collected data were analyzed using multiple regression and moderated regression with 2,000-sample bias-corrected and accelerated (BCa) bootstrapping to ensure the robustness of the results. The findings show that ESG factors collectively have a positive and significant effect on investment decisions. Among the three dimensions, Governance is the only significant factor, emphasizing the importance of transparency, accountability, and ethical management in building investor trust. Environmental and Social dimensions have positive but insignificant effects, while investment horizon does not significantly moderate the relationship. The study concludes that credible governance practices serve as the strongest ESG signal influencing investor behavior and recommends that BCA enhance ESG communication through interactive portals and social media to strengthen transparency and investor engagement.
OPERATIONAL STRATEGY TO IMPROVE ANALYST PERFORMANCE AT JAKARTA IT SERVICE DESK OF ROYAL BLUE ENERGY Sukmahati, Kamilla; Anggoro, Yudo
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 2 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The Global Service Desk operates 24/7 and covers the entire Royal Blue Company work area in the world, utilizes a ticketing system to handle IT service issues and requests. This study focused on the Jakarta Service Desk (JSD) and analyzed operational performance from January to June 2025. The study aimed to examine the strategies implemented within the JSD and the challenges faced in improving the work performance of each analyst. In a dynamic work environment, increasing ticket volumes, and continuous technological advancements, JSD analysts are expected to survive by achieve the targeted performance. The implemented strategies included weekly training programs conducted by the service excellence team, a self-service portal for users, automation tools (RTBot), shift-left initiatives, weekly role rotation, and more. The analysis used Gap Analysis and the Fishbone Analysis. By identifying gaps in each aspect that impact analyst performance and determining the root cause of the problem, analysts are expected to focus on narrowing the gaps and working on root cause so that results can meet the set targets. The results show that the critical gap in this research is with the Live Interactions per Shift. If this critical gap fixed, this would take effect to others performance like chat & call answer. These findings tell us that the collaboration from each analyst in this desk is required to achieve targets according to KPIs and provide satisfactory service to each user.
Co-Authors ., Ineza Adwitya Setiawan, Amanda Afgani, Kurnia Fajar Afriansyah Afriansyah Agnevia, Renita Aldipta, Ryandana Andri Hilary Ariani Ariani Asep Darmansyah Astari, Airen Widhia Aulia, Hilmi Ayeisha, Bthari Ayudiatri, Safira Boediman, Alfred Dian Kumalasari, Elisabeth Dina Rachman, Farah Eko Susanto Fathin, Muhammad Fauzi, Arief Fitrianda, Saldy Gloria, Angeline Gumilang, Danang Muchammad Hajar, Shinta Siti Hakam, Dzikri Firmansyah Halim, Robbyson Harsono, Satria Budi Indrayana, Gun Gun Intan Paramithasari, Tjokorda Istri Lede Mude Ragawino, Ocktavianus Mandrian, Anzala Adli Mariskova, Devina Nashiruddin Haramaini, Muhammad Naulita, Puty Nomura, Kazuya Nurillah Jamil Achmawati Novel Prabowo, Arwan Purbayati, Radia Purnomo, Rosiana Irta Putra Dwi Kurniawan, Raditya Raden Aswin Rahadi Rahadi, Raden Aswin Rizki Andenaz, Wahyu Sianturi, Ishak Sukmahati, Kamilla