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Sofiana, Juni
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Evaluasi Response Time Pelayanan terhadap Kepuasan Pasien di Ruang PONEK Astuti, Dyah Puji; Sumarni, Sumarni; Sofiana, Juni
Jurnal Ilmiah Kesehatan Vol. 18 No. 2 (2025): Jurnal Ilmiah Kesehatan
Publisher : Universitas Muhammadiyah Pekajangan Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.48144/jiks.v18i2.2190

Abstract

Patient satisfaction is an important indicator for assessing the quality of health services, particularly ain obstetric and neonatal emergency care at the PONEK unit. Response time in sevices deliver is one of the critical factors influencing patients satisfaction. The objective is to examine the relationship between service response time and the level of patient satisfaction at the PONEK unit of PKU Muhammadiyah Gombong Hospital. This study employed a coreelation analytic dsign with a cross-sectional approach. The population included all patients admitted to the PONEK unit and 45 respondents were recruited using accidental sampling. Data were analyzed to assess the association between response time ant patien satisfaction. The result showed a significant relationship between response time and patient satisfaction (p<0,000). It can be concluded that the faster the servise response time the higher the level of patien satisfaction.
Co-Authors AA Sudharmawan, AA Asih, Dewi Retno Astuti, Dyah Puji Dewi, Adinda Putri Sari Dewi, AdindaPutri Sari Dewi, Ivana Chandra Dita, Inggrit Supra eka novyriana Eni Indrayani Febriani, Viviolita Nur Fitria Prabandari hastin ika indriyastuti Intiyani, Rafilah Jannah, Asny Fathul Khulasoh Kusumastuti, K Mohammad Hakimi Mufdlilah, M Mutoharoh, Siti Na'mah, Lutfia Uli Namah, Lutfia Uli Na’mah, Lutfia Uli Nugraheni, Irma Ratnaningsih, Reny Ratnasari Diah Utami Rebianto, Slamet Rosmawati Rosmawati Rosmawati Rusfa, Indra Ramdhanatul Sangadah, Umi Sulasih, Umi Sulastri, Eti SUMARNI Sumarni Sumarni Sumarni, S Trisakti Handayani Tristanti, Retno umi laelatul qomar Utami, Aprilia Utami, Debi Kurnia Waladani, Barkah Waluyo, Siti Nurfay Wulan Rahmadhani, Wulan