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All Journal Sosioglobal : Jurnal Pemikiran dan Penelitian Sosiologi Jurnal Public Policy MIMBAR : Jurnal Penelitian Sosial Dan Politik PERSPEKTIF PARETO : Jurnal Ekonomi dan Kebijakan Publik JURNAL PUBLISITAS Bima Journal : Business, Management and Accounting Journal JURNAL MANAJEMEN MODAL INSANI DAN BISNIS (JMMIB) SENGKUNI Journal (Social Science and Humanities Studies) Jurnal Entrepreneur dan Manajemen Sains JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik Indonesian Journal of Social Sciences, Policy and Politics (IJSSPP)
Dani, Rahiman
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Journal : JURNAL PUBLISITAS

 1 
Peran Ditsamapta dalam Meningkatkan Pelayanan Publik untuk Mewujudkan Polisi Republik Indonesia yang Presisi Aprianty, Henny; Rudiyanto, George; Dani, Rahiman; Purnawan, Heru; Yanto, Hernowo Novi
Jurnal Publisitas Vol 9 No 2 (2023): April
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM), Sekolah Tinggi Ilmu Sosial dan Ilmu Politik (STISIPOL) Candradimuka Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37858/publisitas.v9i2.321

Abstract

The Directorate of Samapta (Ditsamapta) is a work unit at the Polda level under the Kapolda. Samapta is in charge of carrying out four activities namely Arrangement, Guard, Escort and Patrol (Turjawali). Crowd control (Dalmas). Seacrh And Rescue (SAR), as well as Animal Assistance (k-9). Samapta's main task is to carry out the function of the police as a preventive or preventive task against violations of the law or disruption of the Kamtibmas, carry out early stages of repressive action as well as other forms of disturbance of the Kamtibmas. Efforts to carry out police functions according to Law of the Republic of Indonesia Number 2 of 2002 concerning the Police of the Republic of Indonesia "that the maintenance of domestic security includes public order, law enforcement, protection, protecting the community, and service to the community is carried out by the Indonesian National Police as an instrument of the state which assisted by society by upholding human rights”. The provision of services in this case must be given special attention because it involves the interests of the people. The implementation of the same tasks influences human resources and existing facilities and infrastructure because these two factors also influence the results of the performance of officers in the field. In community service by the police carried out by the Samapta Directorate it has not been fully achieved because in carrying out tasks in the samapta function there are still a number of things that affect work in providing public services. Public services carried out by the Samapta directorate include patrol activities.
Pengaruh Kualitas Pelayanan terhadap Kepuasan Masyarakat pada Dinas Perikanan Kabupaten Mukomuko Aprianty, Henny; Marlenni, Desmi; Sakti, Budiman; Purnawan, Heru; Dani, Rahiman
Jurnal Publisitas Vol 10 No 1 (2023): Oktober
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM), Sekolah Tinggi Ilmu Sosial dan Ilmu Politik (STISIPOL) Candradimuka Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37858/publisitas.v10i1.327

Abstract

This research was conducted at the Mukomuko Fisheries Service. The purpose of this research is to know the impact of reliability, responsiveness, safety, empathy, and concreteness on the satisfaction of the person being treated. This research was conducted using quantitative research where the main source of information was the people selected as respondents. Respondents were selected using a purposive sampling technique. Up to 75 people were interviewed using a non-probability-based sampling technique. Researchers used the main survey instrument (questionnaire) to collect data. Each question in the questionnaire contains 5 answer choices, each answer choice is evaluated according to a Likert scale. The data used in this study are quantitative analysis data supported by descriptive analysis (explanation). Quantitative analysis tool with multiple linear regression. While the hypothesis was tested using the t-test (t-test) and F-test (F-test) with a confidence level of 95 n alpha = 0.05. The results of the data analysis carried out show that the quality of service in terms of reliability, responsibility, security, empathy, and concrete influences the satisfaction of the people who work at the Kupaten Mukomuko Fisheries Service. The results of linear regression analysis often show that increasing reliability, responsiveness, security, empathy, and concreteness can increase service user satisfaction. The results of testing the hypothesis with the t-test give the calculated t values of the three variables studied > significance of t table < 0 > F table. Reliability, responsiveness, safety, empathy, and concreteness partially and at the same time have a significant effect on the satisfaction of the people who work in the Mukomuko fisheries service. Keywords: Service Quality, Community Satisfaction
Analisis Determinan Kinerja Aparatur Sipil Negara (ASN) Pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPM-PTSP) Bengkulu Tengah Dani, Rahiman; Jaya, Pory Rusman; Aprianty, Henny; Purnawan, Heru
Jurnal Publisitas Vol 11 No 2 (2025): April
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM), Sekolah Tinggi Ilmu Sosial dan Ilmu Politik (STISIPOL) Candradimuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37858/publisitas.v11i2.534

Abstract

Every organization makes an effort to achieve progress and development. The most influential factor in achieving these goals is human resources. Human resources that can advance an organization are people who perform well and are very effective. The qualified tasks and characteristics to achieve optimal performance. If the main tasks and functions of the organization are not clear, then people will find it difficult to do their jobs well, and it will be difficult to achieve good results. In addition, performance determinant factors are very much needed, including productivity, responsiveness, and accountability to achieve good and optimal performance. The importance of main tasks functions and performance determinants to realize human resource performance in the organization encourages the author to research the main tasks functions and performance determinants of ASN (State Civil Apparatus) of the Investment and One-Stop Integrated Service Office (DPM-PTSP) of Central Bengkulu. The aim is to determine the implementation of the main tasks and functions of the ASN performance determinants who work in the organization. The reason for researching ASN is because based on observations, the main tasks and functions have not been implemented properly and the performance determinant factors in the aspects of productivity, responsiveness, and accountability are indicated as not being good. So it still needs to be proven through research. The author uses interviews as a source of information, namely ASN who work in the organization. The results of the study indicate that the main tasks and functions given to ASNs are mostly good or very good, although some things are not good, namely the availability of ASN that is not consistent with appropriate ASN training and the work results achieved by ASN have not met management standards.
Analisis Pelayanan Publik pada Kepolisian Daerah Bengkulu (Studi pada Sentra Pelayanan Kepolisian Terpadu) Aprianty, Henny; Ichwan, Muhammad; Dani, Rahiman; Purnawan, Heru; Triyanto, Deni
Jurnal Publisitas Vol 12 No 1 (2025): Oktober
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM), Sekolah Tinggi Ilmu Sosial dan Ilmu Politik (STISIPOL) Candradimuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37858/publisitas.v12i1.552

Abstract

This study analyzed public services in the Bengkulu Regional Police environment with a survey at the Integrated Police Service Center. The type of research used in this study is qualitative research. This study presents a descriptive discussion of the research with a case study technique that is carried out intensively, in detail, and in-depth on the object of research, the data in this study were obtained from primary data and secondary data. The data collection techniques used were observation methods, interview methods, and documentation methods. The data analysis techniques used were Data Reduction, Data Display, and Conclusion Drawing/Verification. The results of the study showed that in general the service at the Bengkulu Regional Police SPKT was good and met public service standards. Simple administrative requirements, easy-to-access service systems, efficient service times, and public complaints were handled quickly and transparently. The public was also satisfied with the professional and friendly attitude of the officers. However, there are still several aspects that need to be improved, such as the use of information technology, further training for officers, increasing the number of personnel during peak hours, and strengthening supporting facilities such as special rooms for vulnerable groups. With improvements in these aspects, the quality of Bengkulu Police SPKT services is expected to be more optimal, responsive, and oriented towards public satisfaction..
Peran Sekretariat Dewan Dalam Membantu Pelaksanaan Administrasi Dewan Perwakilan Rakyat Daerah Kabupaten Rejang Lebong Dani, Rahiman; Apriansyah, Nopi; Aprianty, Henny; Aziz, Syahidallazi
Jurnal Publisitas Vol 12 No 1 (2025): Oktober
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM), Sekolah Tinggi Ilmu Sosial dan Ilmu Politik (STISIPOL) Candradimuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37858/publisitas.v12i1.574

Abstract

This study aims to analyze the role of the Council Secretariat in assisting the implementation of administration in the Rejang Lebong Regency DPRD, with a focus on four main aspects: agenda preparation and management, documentation and correspondence, administrative assistance, and financial and budget management. This research uses a qualitative approach with data collection techniques through in-depth interviews, observation, and documentation, and is analyzed descriptively qualitatively with data analysis techniques using data reduction, data display, and conclusion drawing/verification. The results of the study indicate that although the administration has been running quite well, there are still obstacles such as sudden changes in the agenda, lack of digitalization, and limited human resource capacity. Improvement efforts have been made through the separation of political and administrative affairs, staff training, and the application of the principles of efficiency, accountability, and transparency. Recommendations focus on strengthening information technology and improving administrative professionalism on an ongoing basis.
Analisis Kualitas Pelayanan Publik Pada Dinas Perpustakaan dan Arsip Kabupaten Musi Rawas Warsim, Warsim; Dani, Rahiman; Aprianty, Henny; Putra, Harry Yanza
Jurnal Publisitas Vol 12 No 1 (2025): Oktober
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM), Sekolah Tinggi Ilmu Sosial dan Ilmu Politik (STISIPOL) Candradimuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37858/publisitas.v12i1.575

Abstract

This study aims to analyze the quality of public services and factors that influence services at the Library and Archives Service of Musi Rawas Regency. The method used is descriptive qualitative with a field study approach through observation, interviews, and documentation. The results of the study indicate that based on five indicators of service quality-tangible, reliability, responiveness, assurance, and empathy-services have been running quite well but still need improvement, especially in terms of physical facilities, service consistency, and attention to vulnerable groups. Factors such as compliance with procedures, communication between employees, and availability of facilities directly affect the effectiveness of services. Improvements in facilities, employee training, and ongoing evaluation are needed to realize more efficient and responive services to community needs.
Co-Authors Alexsander, Alexsander Anssadad, Muhammad Abiro Qeis Apriansyah, Nopi Aprianty, Henny Arjianto, Arjianto Aziz, Syahidallazi Azwardi, Evy Bobby Mandala Putra Budiman Sakti Darmawi, Edi Defrianto, Novon Dekki, Dekki Dwiputri, Armarani Septia Elida, Yesmenti Hadiwijaya, Hafiz Harmiati Harmiati, Harmiati Henny Aprianty HERU PURNAWAN Jaya, Pory Rusman K, Pindi Layantara, Esther Lestari, Aprilia Dewi Mardianto Mardianto Marlenni, Desmi maryatun maryatun Mitra, Alpin Doni Muhammad Ichwan Novica, Sentri Noviyanto, Hernowo Parwito Parwito, Parwito Purniati, Purniati Putera, Dento Putra, Harry Yanza Ronanda, Aditya Candra Rudiyanto, George Sepramadi, Deki Sislan, Sislan Sofyan, Elpi Sumpurnahati Suwantoro, Kadek Triyanto, Deni Wardana, Andy Pramudya Warsim, Warsim Yanto, Hernowo Novi