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All Journal IPTEK Journal of Proceedings Series Journal of Engineering and Management in Industrial System JUPITER (Jurnal Pendidikan Teknik Elektro) Jurnal Teknik Sistem : Jurnal Ilmu-Ilmu Teknik Kaizen : Management Systems and Industrial Engineering Journal Industri Inovatif : Jurnal Teknik Industri Jurnal Teknik Industri Terintegrasi (JUTIN) Jurnal Senopati : Sustainability, Ergonomics, Optimization, and Application of Industrial Engineering Industrika : Jurnal Ilmiah Teknik Industri Journal of Industrial View JASTEN (Jurnal Aplikasi Sains Teknologi Nasional Enrichment: Journal of Multidisciplinary Research and Development Abdimas Mandalika Jurnal Pengabdian Masyarakat Nasional Jurnal Valtech
Renny Septiari
Institut Teknologi Nasional Malang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Mechanical Engineering Physics Social Sciences Other

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Analysis of the Service System to Raise Awareness of Mandatory Inspection and Re-Inspection at the Malang City Legal Metrology Unit Fifi Irmawati; Prima Vitasari Vitasari; Renny Septiari
Enrichment: Journal of Multidisciplinary Research and Development Vol. 4 No. 3 (2026): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v4i3.676

Abstract

This research analyses how the service system influences mandatory verification awareness at Malang City's Legal Metrology Unit. Despite the elimination of service fees in 2024, fluctuations in compliance (2021–2024) indicate that cost alone does not drive participation; service system aspects play a significant role. This research employs a quantitative approach using a survey method. The population consists of 1,324 traders who had not conducted verification or re-verification in four traditional markets in Malang City. A total of 307 respondents were selected using proportional stratified random sampling. The independent variables include accessibility, availability, service quality, efficiency, and effectiveness, while the dependent variable is mandatory verification awareness. Data were collected through questionnaires, interviews, observations, and documentation. Data analysis techniques included validity and reliability testing, descriptive analysis, partial t-tests, and simultaneous F-tests. The results indicate that all research instruments are valid and reliable. Descriptively, accessibility is categorised as good (mean = 3.824), availability as moderately good (mean = 3.188), and service quality as moderate (mean = 3.015). These findings suggest that improvements are particularly needed in the dimensions of accessibility, availability, service quality, efficiency, and effectiveness. Simultaneously, the service system has a significant effect on mandatory verification awareness. Therefore, enhancing the service system through improved information access, optimisation of human resources, strengthening of staff competence, and increased service efficiency and effectiveness can serve as strategic measures to raise mandatory verification awareness and achieve measurement orderliness in Malang City.
Co-Authors Affandy, M. Dimas Indra Laksmana Emmalia Adriantantri Fifi Irmawati Fourry Handoko Fuad Achmadi Hadi, Nur Ikhsan Heriyanto, Jennifer Chakira Iftitah Ruwana Indradewa, Rhian Joko Ary Wahyudi Julia, Celsa Julianus Hutabarat Kiswandono Kiswandono Laily, Nida Mochammad Rofieq Mochammad Rofieq Nahri Sakinah, Nur'irni Nelly Budiharti Nelly Nelly Prima Vitasari Vitasari Primahasmi Dalulia Priyono, Lulud Akidin Raharjo, Mokhamad Lutfi Suryo Reiny Ditta Myrtanti Reiny Ditta Myrtanti Riwayati Triswanti Sanny Andjar Sari Soemanto Soemanto, Soemanto Sony Haryanto Sony Haryanto Sony Haryanto Tri, Risky Wicaksono, Heksa Galuh Yuda, Epria