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All Journal Proceeding of World Conference Journal of Applied Science, Engineering, Technology, and Education Quantitative Economics and Management Studies Journal of Artificial Intelligence and Digital Business
Dermawan, Widodo Budi
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Analisis Kepuasan Penumpang terhadap Pelayanan dan Kinerja Operasional Terminal Bus Pondok Cabe dengan Metode IPA dan CSI Adhwa, Muhammad; Dermawan, Widodo Budi; Isradi, Muhammad
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2461

Abstract

Terminal memiliki peran penting tidak hanya sebagai titik perpindahan moda transportasi, tetapi juga sebagai pusat pelayanan dengan beragam fasilitas pendukung. Penelitian ini mengkaji Terminal Pondok Cabe tipe A, dengan tujuan mengevaluasi kinerja operasional dan kondisi fisik terminal berdasarkan standar regulasi yang berlaku, serta menilai kualitas pelayanan dan kepuasan penumpang. Evaluasi ini dilakukan melalui kombinasi metode survei lapangan dan penyebaran kuesioner kepada 100 responden pengguna terminal. Analisis persepsi pengguna dilakukan dengan pendekatan Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA). Hasil analisis menunjukkan bahwa tingkat kepuasan penumpang terhadap pelayanan terminal berada pada angka 57,08% menurut CSI, yang dikategorikan dalam tingkat kepuasan cukup puas. Namun demikian, temuan dari metode IPA mengindikasikan adanya enam aspek pelayanan yang membutuhkan peningkatan signifikan. Beberapa aspek yang disoroti termasuk kurangnya fasilitas penitipan barang, ketidaktersediaan informasi tertulis mengenai tarif dan jadwal angkutan, serta keterbatasan fasilitas pendukung lainnya. Kesimpulan dari studi ini menegaskan pentingnya perbaikan aspek-aspek tersebut untuk meningkatkan kinerja dan kualitas pelayanan Terminal Pondok Cabe secara keseluruhan. Rekomendasi perbaikan diharapkan dapat menjadi dasar bagi pengelola terminal dan pemangku kepentingan dalam mengembangkan terminal yang lebih responsif terhadap kebutuhan pengguna.
Geometric Analysis of the Subang Road Section Sta 0+000 – Sta 3+000, West Java Province Jais, Fadel Rafi Assyahkaran Putra; Yasir, Yasrizal; Setiawan, Deni; Isradi, Muhammad; Dermawan, Widodo Budi
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.5099

Abstract

Integrated road infrastructure planning is an important factor in ensuring traffic safety, comfort, and smoothness. This study aims to evaluate and redesign the technical aspects of the ±3 km Subang Road section in Subang Regency, West Java Province, with a focus on road geometric planning, flexible pavement structures, and drainage systems. The research method used is a quantitative-descriptive approach based on primary data from field surveys and secondary data covering traffic data, subgrade conditions, and regional rainfall. The planning analysis refers to applicable national standards to ensure that technical and road user safety criteria are met. The evaluation results showed that the existing road conditions did not fully comply with the planning requirements, thus requiring adjustments to the horizontal and vertical alignment elements to be consistent with the planned speed. The redesign resulted in a geometric layout that improved stopping sight distance, vehicle stability, and driving comfort. The flexible pavement structure is designed based on the bearing capacity of the subgrade and projected traffic growth during the design life, so that it is expected to be able to withstand vehicle loads optimally and extend the service life of the road. In addition, the drainage system is designed to effectively drain rainwater runoff to prevent puddles and pavement damage. Overall, the results of the study show that the application of integrated road planning based on technical standards can improve road operational performance, reduce the potential for accidents, and support smooth mobility and economic growth in Subang Regency.
Geometric Design and Pavement Analysis of Kopi Luhur Road, Argasunya Village: A Case Study in Cirebon Regency Isradi, Muhammad; Setyani, Mery; Prasetyo, Adi; Tamabitte, Vhena E; Dermawan, Widodo Budi
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.5199

Abstract

Street Kopi Luhur, located in Argasunya Village, Harjamukti District, Cirebon City, is a local road that plays a strategic role as the main access for residents to housing areas and centers of local economic activity. The research employed a descriptive quantitative approach. Primary data were obtained through direct field surveys, including visual inspections and measurements of pavement conditions, while secondary data were collected from relevant local government agencies. The analysis of pavement conditions was conducted using the Road Condition Index (RCI) method to determine the level of damage, whereas traffic performance was evaluated based on the Indonesian Road Capacity Guidelines (PKJI, 2023) to determine the Level of Service (LOS) and the Degree of Saturation (Dj). The results indicate that the pavement condition of Street Kopi Luhur is generally categorized as moderate to severely damaged, with an average RCI value of 53, corresponding to a class D service level. The dominant forms of pavement distress include longitudinal cracking, potholes, and surface unevenness. These damages are mainly caused by inadequate drainage systems, high traffic loads, and limited maintenance activities. Furthermore, the Degree of Saturation (Dj) value of 0.79 shows that the road segment is approaching congested conditions, leading to reduced service performance. Based on these findings, recommended improvement measures include rehabilitation of the pavement structure using HRS-WC and Cement Treated Base (CTB) layers, enhancement of the roadside drainage system, and the implementation of a community-based periodic maintenance program.
Co-Authors Adhwa, Muhammad Adi Prasetyo Alfaizi, Mohammad Rendy Andri Irfan Rifai Anugrah, Febrian Anwardi, Putri Oktavian Cahyani, Annisa Aryant Luthfi Chalimin, Ahmad DENI SETIAWAN Fibriyanto, Nurul Imamsyah, Alif Jais, Fadel Rafi Assyahkaran Putra Muhammad Isradi Novianty, Nadira Pawaztris, Pawaztris Setiawan, Bambang Adi Setyani, Mery Tamabitte, Vhena E Yasir, Yasrizal