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All Journal Journal of Information Technology and Computer Science (JOINTECS) Jusikom : Jurnal Sistem Komputer Musirawas The Spirit of Society Journal : International Journal of Society Development and Engagement IJEBD (International Journal Of Entrepreneurship And Business Development) Jurnal Sisfokom (Sistem Informasi dan Komputer) IJEEIT : International Journal of Electrical Engineering and Information Technology Antivirus : Jurnal Ilmiah Teknik Informatika Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi JASIEK (Jurnal Aplikasi Sains, Informasi, Elektronika dan Komputer) Jurnal Ilmu Komputer dan Bisnis JUKANTI (Jurnal Pendidikan Teknologi Informasi) JATI (Jurnal Mahasiswa Teknik Informatika) Journal of Applied Science, Engineering, Technology, and Education Journal of Advanced in Information and Industrial Technology (JAIIT) Madaniya e-NARODROID DEDIKASI PKM Journal Of Business, Finance, and Economics (JBFE) Jurnal Pendidikan Teknologi Informasi (JUKANTI) Jurnal Ar Ro'is Mandalika (Armada)
Muchayan, Achmad
Department Of Information Systems, Faculty Of Computer Science, Narotama University, Indonesia
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Journal : Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi

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Penerapan Metode Design Thinking dalam Perancangan Aplikasi Layanan Pengaduan Hukum Berbasis Mobile Shafa, Salsabiyla Alya; Muchayan, Achmad
Jutisi : Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Vol 13, No 2: Agustus 2024
Publisher : STMIK Banjarbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35889/jutisi.v13i2.1788

Abstract

Indonesia is a country based on law, presumably all aspects in the territory of the Republic of Indonesia have been applied fairly and evenly. The number of legal cases is increasing, especially in the city of Surabaya, and the lack of public knowledge about legal complaints so that a legal aid institution is needed that can serve digitalized complaints in order to cover people from all walks of life. Therefore, a mobile-based application design was made to facilitate the process of complaints by the community to legal institutions. The method used in this research is using design thinking and for usability testing using the system usability scale method by distributing questionnaires. The results obtained show that application users feel comfortable from the features that have been developed. This score is included in the "acceptable" classification according to the Bangor standard, which means that the application design can be accepted by the community.Keyword: Design; Design Thinking; System Usability Scale; Legal Services AbstrakIndonesia merupakan negara yang berlandaskan hukum, kiranya segala aspek dalam wilayah NKRI ini telah berlaku secara adil dan merata. Angka kasus hukum yang kian lama kian meningkat khususnya di Kota Surabaya, serta minimnya pengetahuan masyarakat mengenai pengaduan hukum sehingga dibutuhkan sebuah lembaga bantuan hukum yang dapat melayani pengaduan yang terdigitalisasi agar dapat mencakup masyarakat dari semua kalangan. Oleh karena itu dibuatlah sebuah rancangan aplikasi berbasis mobile untuk dapat memudahkan proses pengaduan oleh masyrakat ke lembaga hukum. Metode yang digunakan dalam penelitian ini yaitu menggunakan design thinking dan untuk uji usability menggunakan metode System Usability Scale dengan menyebar kuesioner. Hasil penelitian yang didapatkan menunjukkan bahwa pengguna aplikasi merasakan kenyamanan dari fitur-fitur yang telah dikembangkan. Dibuktikan dengan uji usability menggunakan System Usability Scale menunjukkan skor 80. Skor ini termasuk dalam klasifikasi “acceptable” menurut standar Bangor, yang berarti rancangan aplikasi dapat diterima oleh masyarakat. 
Co-Authors Alfin Faiz Febrianto Aminuyati Armadhana, Dandy Raka Bima Aji Laksono Cahyono, Ahmad Shidiq Che Zalina bt Zulkifli Chivalry, Rocky Fattaah Deviyanti, IGA Sri effendi, Achmad Elok Damayanti Firman Aditya Hammi, Moh Mufarijul I Gede Arimbawa I Putu Artaya I Putu Artya IGA. Sri Deviyanti Kamisutara, Made Latipah Latipah Latipah Luh Putu Ratna Sundari Lukman Junaedi Lukman, Lukman Junaedi Lutfi Putra Hakim Maulidin Made Kamisutara Mariani Widia Putri Mochammad Rizaldy Mohammad Arman Prambudi Muhammad Roesli Nathanael Joseph Dewantara Pranata, Adityya Eka Rico Dwi Saputra Rizal Bahaswan Sembodo Tri Eko Nova Riawan Setiawan, Eman Shafa, Salsabiyla Alya Slamet Winardi Sri Wiwoho Mudjanarko, Sri Wiwoho Sulistyani Eka Lestari Tutik Mutmainnatul Jannah