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Journal : Jurnal Komtika (Komputasi dan Informatika)

The Maturity Model of Data Quality Management in Banking Industry: PT XYZ Core System Customer Data Rahmad Mulyadi; Yova Ruldeviyani; Noverina Alfiany; Achmad Nizar Hidayanto
Jurnal Komtika (Komputasi dan Informatika) Vol 7 No 1 (2023)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/komtika.v7i1.8750

Abstract

PT XYZ, engaged in the financial industry, has a target to become a leading company in Southeast Asia and has been supported by more than 200 million customer data in its core system. This huge amount of data is expected to create business opportunities, build a risk-aware culture, and increase supremacy in the business strategy of PT XYZ. These things can be achieved if the data used is of good quality data. In fact, found anomalies in a large number of customer data. To get recommendations for improving the quality of customer data, it is necessary to assess the quality of customer data. The customer data quality assessment in this study uses the method introduced by Loshin (2011). Loshin’s Data Quality Management Model (DQMM) adopts a capability maturity level model in building its characteristic matrix. Maturity levels obtained are 3.6 (expectations), 3.6 (dimensions), 4.4 (policy), 3.8 (procedures), 4.2 (governance), 3.8 (standardization), 4, 2 (technology), and 3.8 (performance management). Regarding the expectation that senior management can achieve the highest level of data quality, 9 strategic recommendations were produced 9 strategy recommendations were submitted to PT XYZ is the result of mapping between criteria that have not been met with data quality management activity in Data Management Body of Knowledge (DMBOK) version 2.0. Measurement and monitoring of good data quality is the most influential recommendation for PT XYZ.
Co-Authors Achmad Nizar Hidayanto Adi Gunawan, Adi Afif Gunung , Muhammad Ahmad Fadhil, Ahmad Ahmad Hendra Maulana Ahmad Syaifulloh Imron Al Adawiyah, Rabiah Al Haq, Muhammad Hezby Al Qahar, Muhammad Yazid Aldiansah Prayogi Alfiandi, Rama Aloysius Prastowo Setyo Nugroho Amanda Ghaisani Andro Harjanto Arif Hidayat Aris Budi Santoso Ariyanto, Bima Tri Astagina, Shania Eriadhani Azis Amirulbahar Bahar, Maharani IF Brillianto, Bramanti Desiana Nurul Maftuhah Devina, Fakhira Dharmawan, GS Budhi Faris Salbari Fathurahman Ma'ruf Hudoarma Fidyawan, Miftahul Agtamas Fitriya, Ghina Genia, Venera Hafiz , Muhammad Halida Ernita Handayani, Putu Wuri Hendry, Darell Hizqil, Ahmad I Made Kurniawan Putra Ines Dwi Andini Jeri Apriansyah Pagua, Jeri Apriansyah Juliansyah, Mohamad Denis Khairunnas, Rezki Khairunnaziri, Muhammad Krisna Maria Rosita Dewi Kurniawati, Monica Vivi Layungsari Layungsari Layungsari Layungsari Layungsari Layungsari Lelianto Eko Pradana Lia Ellyanti Mahsa Elvina Rahmawyanet Melani Puspasari, Hasna Muhammad Farhan Mukharomah, Ulfah Nur Nabasya, Oristania Wahyu Noverina Alfiany Nugraha, Tito Febrian Nugraheni, Sani Parmiyanto, Joko Prastowo, Rahardito Dio Pratiwi, Aprilia Priastomo, Ristyo Yogi Prisillia, Galuh Puja Putri Abdullah Purwandaru, Dhanang Putra Hulu, Freddy Richard Putra, Ramadhoni Putri, Azanisa Rahmad Mulyadi Rahman, Henry Aulia Rahmi Julianasari Raksaka Indra Alhaqq Ramayuda, Muhammad Davin Ratna Yulika Go Rina Rahmawati Sidiq, Darmawan Sudarwono, Dianto Adwoko Sulaeman, Achmad Firmansyah Sulistiyo, Rifta Dimas Syalevi, Rahmad Tri Broto Siswoyo Tri Utami, Avita Utami, Aisyah Nurlita Wibowo, Wahyu Setiawan Widoyono, Bambang Wintang, Siti Mawar Rini Yoga Pamungkas Yudho Giri Sucahyo Yudho Giri Sucahyo Yudistira, Ricko Dwiki Yuli Astuti Zharif Mustaqim, Ilham Zulmy, Mohamad Faisal