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Journal : computer science and information technologies

Net impact implementation application development life-cycle management in banking sector Noviana Pramitasari; Yova Ruldeviyani; Irvan Ramadhan Zarkasie
Computer Science and Information Technologies Vol 4, No 2: July 2023
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/csit.v4i2.p169-182

Abstract

Digital transformation in the banking sector creates a lot of demand for application development, either new development or application enhancement. Continuous demand for reimagining, revamping, and running applications reliably needs to be supported by collaboration tools. Several big banks in Indonesia use Atlassian products, including Jira, Confluence, Bamboo, Bitbucket, and Crowd, to support strategic company projects. We need to measure the net impact of application development life-cycle management (ADLM) as a collaboration tool. Using the deLone and McLean model, process questionnaire data from banks in Indonesia that use ADLM. Processing data using structural equation modeling (SEM), multiple variables are analyzed statistically to establish, estimate, and test the causation model. The conclusions highlight that system quality strongly affected only User Satisfaction (p=0.049 and β=0.39). Information quality strongly affected use (p=0.001 and β=0.84) and strongly affected user satisfaction (p=0.169 and β=0.28). Service quality strongly affected only use (p=0.127 and β=0.31). Conclusion research verifies the information system's achievement approach described by DeLone and McLean. Importantly, it was discovered that system usability and quality were key indicators of ADLM success. To fulfill their objective, ADLM must be developed in a way that is simple to use, adaptable, and functional.
Sentiment analysis of online licensing service quality in the energy and mineral resources sector of the Republic of Indonesia Ahmad Hizqil; Yova Ruldeviyani
Computer Science and Information Technologies Vol 5, No 1: March 2024
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/csit.v5i1.p63-71

Abstract

The Ministry of Energy and Mineral Resources of the Republic of Indonesia regularly assessed public satisfaction with its online licensing services. User rated their satisfaction at 3.42 on a scale of 4, below the organization's average of 3.53. Evaluating public service performance is crucial for quality improvement. Previous research relied solely on survey data to assess public satisfaction. This study goes further by analyzing user feedback in text form from an online licensing application to identify negative aspects of the service that need enhancement. The dataset spanned September 2019 to February 2023, with 24,112 entries. The choice of classification methods on the highest accuracy values among decision tree (DT), random forest (RF), naive bayes (NB), stochastic gradient descent (SGD), logistic regression (LR), and k-nearest neighbor (k-NN). The text data was converted into numerical form using CountVectorizer and term frequency-inverse document frequency (TF-IDF) techniques, along with unigrams and bigrams for dividing sentences into word segments. LR bigram CountVectorizer ranked highest with 89% for average precision, F1-score, and recall, compared to the other five classification methods. The sentiment analysis polarity level was 36.2% negative. Negative sentiment revealed expectations from the public to the ministry to improve the top three aspects: system, mechanism, and procedure; infrastructure and facilities; and service specification product types.
Co-Authors Achmad Nizar Hidayanto Adenia Adiresta Adi Gunawan, Adi Afif Gunung , Muhammad Agnes Sondita Payani Ahmad Fadhil, Ahmad Ahmad Hendra Maulana Ahmad Hizqil Ahmad Syaifulloh Imron Al Adawiyah, Rabiah Al Haq, Muhammad Hezby Al Qahar, Muhammad Yazid Aldiansah Prayogi Alfiandi, Rama Alfiany, Noverina Alia Mutia Mayanda Aloysius Prastowo Setyo Nugroho Aloysius Prastowo Setyo Nugroho Amanda Ghaisani Andro Harjanto Arif Hidayat Aris Budi Santoso Astagina, Shania Eriadhani Azis Amirulbahar Belia Rida Syifa Fauzia Bima Tri Ariyanto Brillianto, Bramanti Desiana Nurul Maftuhah Devina, Fakhira Faris Salbari Fathurahman Ma'ruf Hudoarma Fidyawan, Miftahul Agtamas Fitriya, Ghina GS Budhi Dharmawan Hafiz , Muhammad Halida Ernita Handayani, Putu Wuri Hendry, Darell I Made Kurniawan Putra Ibnu Pujiono Ines Dwi Andini Irfan Murtadho Agtyaputra Irvan Ramadhan Zarkasie Jefree W.L.H Manurung Jeri Apriansyah Pagua, Jeri Apriansyah Juliansyah, Mohamad Denis Khairunnas, Rezki Khairunnaziri, Muhammad Krisna Maria Rosita Dewi Kurniawati, Monica Vivi Layungsari Layungsari Layungsari Layungsari Layungsari Layungsari Lelianto Eko Pradana Lia Ellyanti Lukman Yudokusumo Maharani IF Bahar Mahsa Elvina Rahmawyanet Melani Puspasari, Hasna Muhammad Farhan Mukharomah, Ulfah Nur Nabasya, Oristania Wahyu Noverina Alfiany Noviana Pramitasari Nugraha, Tito Febrian Nugraheni, Sani Parmiyanto, Joko Prastowo, Rahardito Dio Pratiwi, Aprilia Priastomo, Ristyo Yogi Prisillia, Galuh Puja Putri Abdullah Purwandaru, Dhanang Putra Hulu, Freddy Richard Putra, Ramadhoni Putri, Azanisa Rahmad Mulyadi Rahman, Henry Aulia Rahmi Julianasari Raksaka Indra Alhaqq Ramayuda, Muhammad Davin Ratna Yulika Go Rina Rahmawati Sidiq, Darmawan Sudarwono, Dianto Adwoko Sulaeman, Achmad Firmansyah Sulistiyo, Rifta Dimas Syalevi, Rahmad Tri Broto Siswoyo Tri Utami, Avita Utami, Aisyah Nurlita Venera Genia Wibowo, Wahyu Setiawan Widoyono, Bambang Wintang, Siti Mawar Rini Yoga Pamungkas Yohan Adhi Styoutomo Yudho Giri Sucahyo Yudho Giri Sucahyo Yudistira, Ricko Dwiki Yuli Astuti Zharif Mustaqim, Ilham Zulmy, Mohamad Faisal