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All Journal IAES International Journal of Artificial Intelligence (IJ-AI) Jurnal Ilmu Komputer dan Informasi CommIT (Communication & Information Technology) Jurnal Teknologi Informasi dan Ilmu Komputer Journal of Information Systems Engineering and Business Intelligence Jurnal IPTEK-KOM (Jurnal Ilmu Pengetahuan dan Teknologi Komunikasi) Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) JITK (Jurnal Ilmu Pengetahuan dan Komputer) Jurnal Komtika (Komputasi dan Informatika) Masyarakat Telematika Dan Informasi : Jurnal Penelitian Teknologi Informasi dan Komunikasi Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI) Jurnal Teknologi Dan Sistem Informasi Bisnis Jurnal Informatika Ekonomi Bisnis Computer Science and Information Technologies Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Jurnal Nasional Teknik Elektro dan Teknologi Informasi Jurnal Pendidikan Indonesia (Japendi) International Journal of Engineering Continuity J-Icon : Jurnal Komputer dan Informatika Jurnal Informatika Ekonomi Bisnis Jurnal Sistem Informasi The Indonesian Journal of Computer Science
Yova Ruldeviyani
Fakultas Ilmu Komputer, Universitas Indonesia
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Social Sciences

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Journal : Jurnal Nasional Teknik Elektro dan Teknologi Informasi

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Analisis Sentimen terhadap Penggunaan Aplikasi MySAPK BKN di Google Play Store Raksaka Indra Alhaqq; I Made Kurniawan Putra; Yova Ruldeviyani
Jurnal Nasional Teknik Elektro dan Teknologi Informasi Vol 11 No 2: Mei 2022
Publisher : Departemen Teknik Elektro dan Teknologi Informasi, Fakultas Teknik, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1390.465 KB) | DOI: 10.22146/jnteti.v11i2.3528

Abstract

In realizing the Electronic-based Government System (Sistem Pemerintahan Berbasis Elektronik - SPBE) policy, the National Civil Service Agency (Badan Kepegawaian Nasional - BKN), as the fostering government agency for the State Civil Aparatus (Aparatur Sipil Negara - ASN), needs to carry out an accurate, up-to-date, and integrated data management through an Android-based application named MySAPK. Over time, users encounter various troubles operating this application and writing down their reviews on the Rating & Review feature in Google Play Store. From May 9, 2017, until October 18, 2021, reviews written by users amounted to 4,778. This paper conducted a sentiment analysis on MySAPK users’ reviews. Stages carried out included data collection, data labeling (annotation), data preprocessing, word feature extraction, classification modeling, modeling evaluation, sentiment analysis, and recommendation result preparation. The classification modeling of the sentiment using the naïve Bayes and support vector machine (SVM) resulted in an accuracy level of 92.47% and 94.14%, respectively. The sentiment measurement results showed that users who wrote reviews with positive sentiments amounted to 2,118 (44.3%), and negative sentiments amounted to 2,660 (55.7%). Factors that prompted users to leave positive sentiment reviews are the excellent application quality, providing benefits, making it easier to fill out and store ASN data, and gratitude comments for BKN. On the other hand, factors causing users to leave negative sentiments reviews include requesting to fix the application, having difficulty accessing the application, failing to fill out and update data, and encountering an error server. To address these issues, this paper suggests that BKN could increase supporting server capacity and update the most recent version to fix the bugs. The research result is expected to serve as a reference for BKN in evaluating and improving the quality of ASN services via the MySAPK app.
Co-Authors Achmad Nizar Hidayanto Adi Gunawan, Adi Afif Gunung , Muhammad Ahmad Fadhil, Ahmad Ahmad Hendra Maulana Ahmad Syaifulloh Imron Al Adawiyah, Rabiah Al Haq, Muhammad Hezby Al Qahar, Muhammad Yazid Aldiansah Prayogi Alfiandi, Rama Aloysius Prastowo Setyo Nugroho Amanda Ghaisani Andro Harjanto Arif Hidayat Aris Budi Santoso Ariyanto, Bima Tri Astagina, Shania Eriadhani Azis Amirulbahar Bahar, Maharani IF Brillianto, Bramanti Desiana Nurul Maftuhah Devina, Fakhira Dharmawan, GS Budhi Faris Salbari Fathurahman Ma'ruf Hudoarma Fidyawan, Miftahul Agtamas Fitriya, Ghina Genia, Venera Hafiz , Muhammad Halida Ernita Handayani, Putu Wuri Hendry, Darell Hizqil, Ahmad I Made Kurniawan Putra Ines Dwi Andini Jeri Apriansyah Pagua, Jeri Apriansyah Juliansyah, Mohamad Denis Khairunnas, Rezki Khairunnaziri, Muhammad Krisna Maria Rosita Dewi Kurniawati, Monica Vivi Layungsari Layungsari Layungsari Layungsari Layungsari Layungsari Lelianto Eko Pradana Lia Ellyanti Mahsa Elvina Rahmawyanet Melani Puspasari, Hasna Muhammad Farhan Mukharomah, Ulfah Nur Nabasya, Oristania Wahyu Noverina Alfiany Nugraha, Tito Febrian Nugraheni, Sani Parmiyanto, Joko Prastowo, Rahardito Dio Pratiwi, Aprilia Priastomo, Ristyo Yogi Prisillia, Galuh Puja Putri Abdullah Purwandaru, Dhanang Putra Hulu, Freddy Richard Putra, Ramadhoni Putri, Azanisa Rahmad Mulyadi Rahman, Henry Aulia Rahmi Julianasari Raksaka Indra Alhaqq Ramayuda, Muhammad Davin Ratna Yulika Go Rina Rahmawati Sidiq, Darmawan Sudarwono, Dianto Adwoko Sulaeman, Achmad Firmansyah Sulistiyo, Rifta Dimas Syalevi, Rahmad Tri Broto Siswoyo Tri Utami, Avita Utami, Aisyah Nurlita Wibowo, Wahyu Setiawan Widoyono, Bambang Wintang, Siti Mawar Rini Yoga Pamungkas Yudho Giri Sucahyo Yudho Giri Sucahyo Yudistira, Ricko Dwiki Yuli Astuti Zharif Mustaqim, Ilham Zulmy, Mohamad Faisal