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All Journal IAES International Journal of Artificial Intelligence (IJ-AI) Jurnal Ilmu Komputer dan Informasi CommIT (Communication & Information Technology) Jurnal Teknologi Informasi dan Ilmu Komputer Journal of Information Systems Engineering and Business Intelligence Jurnal IPTEK-KOM (Jurnal Ilmu Pengetahuan dan Teknologi Komunikasi) Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) JITK (Jurnal Ilmu Pengetahuan dan Komputer) Jurnal Komtika (Komputasi dan Informatika) Masyarakat Telematika Dan Informasi : Jurnal Penelitian Teknologi Informasi dan Komunikasi Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI) Jurnal Teknologi Dan Sistem Informasi Bisnis Jurnal Informatika Ekonomi Bisnis Computer Science and Information Technologies Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Jurnal Nasional Teknik Elektro dan Teknologi Informasi Jurnal Pendidikan Indonesia (Japendi) International Journal of Engineering Continuity J-Icon : Jurnal Komputer dan Informatika Jurnal Informatika Ekonomi Bisnis Jurnal Sistem Informasi The Indonesian Journal of Computer Science
Yova Ruldeviyani
Fakultas Ilmu Komputer, Universitas Indonesia
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Social Sciences

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Journal : International Journal of Engineering Continuity

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Optimizing User Satisfaction: A Comprehensive Evaluation of the Info BMKG App Using UEQ+ and IPA Methods Ariyanto, Bima Tri; Ruldeviyani, Yova; Dharmawan, GS Budhi; Bahar, Maharani IF
International Journal of Engineering Continuity Vol. 3 No. 1 (2024): ijec
Publisher : Sultan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58291/ijec.v3i1.242

Abstract

An update to the appearance of the BMKG Info app in November 2022 led to a 0.26 drop in the monthly rating, suggesting that the change may not have met users' expectations. This study aims to identify the cause of the rating drop through a user experience (UX) assessment involving 1,237 app users. Using the User Experience Questionnaire Plus (UEQ+) and Importance Performance Analysis (IPA), this study collected and analyzed user feedback related to five aspects of UX: efficiency, novelty, usability, trust in content, and clarity. IPA results show that efficiency is a highly important but underperforming aspect, indicating that interface updates reduce efficiency and negatively impact user satisfaction. Recommendations include prioritizing efficiency improvements, usability evaluations, collecting additional feedback, and using IPA data to drive improvement priorities. The findings of this study contribute to the field of science by demonstrating the importance of a comprehensive UX analysis for updated apps. For future research, it is recommended to conduct longitudinal studies to monitor changes in user satisfaction over time and explore innovative methods to improve the overall user experience.
Co-Authors Achmad Nizar Hidayanto Adi Gunawan, Adi Afif Gunung , Muhammad Ahmad Fadhil, Ahmad Ahmad Hendra Maulana Ahmad Syaifulloh Imron Al Adawiyah, Rabiah Al Haq, Muhammad Hezby Al Qahar, Muhammad Yazid Aldiansah Prayogi Alfiandi, Rama Aloysius Prastowo Setyo Nugroho Amanda Ghaisani Andro Harjanto Arif Hidayat Aris Budi Santoso Ariyanto, Bima Tri Astagina, Shania Eriadhani Azis Amirulbahar Bahar, Maharani IF Brillianto, Bramanti Desiana Nurul Maftuhah Devina, Fakhira Dharmawan, GS Budhi Faris Salbari Fathurahman Ma'ruf Hudoarma Fidyawan, Miftahul Agtamas Fitriya, Ghina Genia, Venera Hafiz , Muhammad Halida Ernita Handayani, Putu Wuri Hendry, Darell Hizqil, Ahmad I Made Kurniawan Putra Ines Dwi Andini Jeri Apriansyah Pagua, Jeri Apriansyah Juliansyah, Mohamad Denis Khairunnas, Rezki Khairunnaziri, Muhammad Krisna Maria Rosita Dewi Kurniawati, Monica Vivi Layungsari Layungsari Layungsari Layungsari Layungsari Layungsari Lelianto Eko Pradana Lia Ellyanti Mahsa Elvina Rahmawyanet Melani Puspasari, Hasna Muhammad Farhan Mukharomah, Ulfah Nur Nabasya, Oristania Wahyu Noverina Alfiany Nugraha, Tito Febrian Nugraheni, Sani Parmiyanto, Joko Prastowo, Rahardito Dio Pratiwi, Aprilia Priastomo, Ristyo Yogi Prisillia, Galuh Puja Putri Abdullah Purwandaru, Dhanang Putra Hulu, Freddy Richard Putra, Ramadhoni Putri, Azanisa Rahmad Mulyadi Rahman, Henry Aulia Rahmi Julianasari Raksaka Indra Alhaqq Ramayuda, Muhammad Davin Ratna Yulika Go Rina Rahmawati Sidiq, Darmawan Sudarwono, Dianto Adwoko Sulaeman, Achmad Firmansyah Sulistiyo, Rifta Dimas Syalevi, Rahmad Tri Broto Siswoyo Tri Utami, Avita Utami, Aisyah Nurlita Wibowo, Wahyu Setiawan Widoyono, Bambang Wintang, Siti Mawar Rini Yoga Pamungkas Yudho Giri Sucahyo Yudho Giri Sucahyo Yudistira, Ricko Dwiki Yuli Astuti Zharif Mustaqim, Ilham Zulmy, Mohamad Faisal