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All Journal Jurnal EMPATI Tanzil: Jurnal Studi Al-Quran Jurnal Teknologi JASa (Jurnal Akuntansi, Audit dan Sistem Informasi Akuntansi) JUPE : Jurnal Pendidikan Mandala Sang Pencerah: Jurnal Ilmiah Universitas Muhammadiyah Buton SeBaSa: Jurnal Pendidikan Bahasa dan Sastra Indonesia Berkala Ilmiah Mahasiswa Farmasi Indonesian Journal of Cancer Indonesian Journal of Pancasila and Global Constitutionalism Jurnal Tafsere Venn: Journal of Sustainable Innovation on Education, Mathematics and Natural Sciences JPM MOCCI : Jurnal Pengabdian Masyarakat Ekonomi, Sosial Sains dan Sosial Humaniora, Koperasi, dan Kewirausahaan Jurnal Pendidikan Ekonomi, Perkantoran, dan Akuntansi Jurnal KACA
Salsabila, Tasya
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Journal : JASa (Jurnal Akuntansi, Audit dan Sistem Informasi Akuntansi)

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The Influence of Digital Banking Through Self-Service Technology on Customer Satisfaction of Indonesian Islamic Banks Salsabila, Tasya; Daulay, Aqwa Naser; Syarvina, Wahyu
JASa (Jurnal Akuntansi, Audit dan Sistem Informasi Akuntansi) Vol 9 No 1 (2025): April
Publisher : Program Studi Akuntansi Universitas Langlangbuana Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36555/jasa.v9i1.2803

Abstract

Self-service technology (SST), including automated teller machines (ATMs), mobile banking services, and online banking, has made digital banking a popular trend that enhances the effectiveness and convenience of financial transactions. This study aims to determine how digital banking using SST affects customer satisfaction at Bank Syariah Indonesia, specifically among UIN SU Islamic banking students. The research adopts a quantitative methodology, involving a sample of 90 respondents from UIN SU. Data was gathered by distributing questionnaires via the WhatsApp application. The data analysis was performed using SmartPLS Version 4.0 with the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique. The findings indicated that digital banking has a positive and significant impact on customer satisfaction at Bank Syariah Indonesia, particularly among UIN SU students. Furthermore, digital banking also positively and significantly influences the implementation of Self-Service Technology (SST) in banking, which in turn positively and significantly affects customer satisfaction.
Co-Authors Al-Ahnaf, Muhammad Atsiil Amanda Sari, Desi Andi Rosa Ansyari, Muhammad Fadhillah Aqil, Abiyyu Aditya Aqwa Naser Daulay Christian Wiradendi Wolor Fitria Ika Aryanti Gibran, Ananda Khalif Pramudya Giyandari, Senia Angi Hartono, Henky Hasibuan, Abdurrozzaq Hutabarat, Nurviati Ilmiawan, Muhammad In'am Jannah, Raudotul Kasih, Joy Chatrine Okta Laila Sari Masyhur Lestari, Desriani Lira, Sabilla Nanda Listyaningsih, Nadya Muhammad Alif Nabila, Putri Nafilah, Najwa Nurhanifah Patangga, Farrel Perpisa Lili Pratiwi, Sari Eka Putra, Aryandi Eka Rizki Firdausi Rachma Dania Saputra, Muhamad Adji Sembiring, Rinawati Septiani Turaedi, Siti Muliya Sesmiyanti M.Pd S.S Sipahutar, Sriyulina Siringoringo, Intan Mariani Tambunan, Sentia Erlianti Trianto, Heru Fajar Wahyu Syarvina Zahra, Indah Namiratu Zulfa, Saffanah