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CORRELATION ANALYSIS BETWEEN THE SERVICE QUALITY, CUSTOMER SATISFACTION, AND CUSTOMER LOYALTY OF VIVA GENERIK PHARMACY IN SEMARANG Eva Monica; Basu Swastha Dharmmesta; Suci Paramitasari Syahlani
Jurnal Farmasi Sains dan Komunitas (Journal of Pharmaceutical Sciences and Community) Vol 14, No 2 (2017)
Publisher : Sanata Dharma University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (517.356 KB) | DOI: 10.24071/jpsc.00569

Abstract

Today, pharmacy service has become more developed along with the enhancement of society awareness of the importance of health. Therefore, as one of the health service facilities, pharmacy is required not only to give priority on product prices and varieties but also to provide qualified service for the patients. Viva Generik pharmacy as a new comer should have the ability to understand the situation and should have the competitive advantage. This study used a survey method. Data were collected with a purposive sampling method using the instrument of closed questionnaires. The questionnaires were tested for the validity and the reliability to 40 respondents who were the consumers of Viva Generik pharmacy. Questionnaires were given to 150 respondents, then were analyzed using qualitative descriptive statistics to identify the respondents characteristic. Quantitative analysis was used to identify the quality of the service and to see the correlation between service quality, satisfaction, and customer loyalty of Viva Generik pharmacy. As a result, Viva Generik pharmacys consumers tended to agree that the quality of service given by Viva Generik pharmacy was good. Simultaneously, service quality variables gave a positive impact to the customer satisfaction and the customer loyalty. It was just the tangible dimension that gave the significant impact on the customer satisfaction and customer loyalty. It was also disclosed that the customer satisfaction brought a significant impact on the customer loyalty to Viva Generik pharmacy.
STUDI PREFORMULASI KELARUTAN MINYAK ATSIRI MASOYI (Massoia aromatica Becc.) dalam SELF-MICROEMULSIFYING DRUG DELIVERY SYSTEM (SMEDDS) Devilke Yandriyani; Eva Monica; Rollando Rollando; Hendry Setiawan; Rehmadenta Sitepu
Jurnal Insan Farmasi Indonesia Vol 2 No 1 (2019)
Publisher : Sekolah Tinggi Ilmu Kesehatan ISFI Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Self-Emulsifying Drug Delivery System (SEDDS) merupakan salah satu metode yang digunakan untuk memperbaiki bioavailabilitas obat yang memiliki kelarutan dan absorpsi buruk dan biasanya digunakan untuk bahan aktif yang termasuk dalam BCS kelas II. Formulasi Self-Microemulsifying Drug Delivery System (SMEDDS) menggunakan beberapa komponen minyak, surfaktan, dan kosurfaktan. Parameter yang digunakan dalam formulasi meliputi studi kelarutan, penetapan kandungan lakton, skrining surfaktan dan kosurfaktan serta diagram fase pseudoterner. Komponen surfaktan, kosurfaktan dan minyak yang dipilih yaitu tween 80, PEG 400 dan minyak jarak. Formula Self-Microemulsifying Drug Delivery System (SMEDDS) terdiri dari 60% surfaktan dan kosurfaktan (4:1), 30% minyak jarak dan 10% minyak masoyi (Massoia aromatica Becc.).
Antimicrobial, antioxidant, and cytotoxic activities of endhopitic fungi Chaetomium sp. isolated from Phyllanthus niruri Linn: in vitro and in silico studies Rollando Rollando; Dion Notario; Eva Monica; Martanty Aditya; Rehmadanta Sitepu
The Journal of Pure and Applied Chemistry Research Vol 6, No 1 (2017): Edition of January - April 2017
Publisher : Chemistry Department, The University of Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1433.715 KB) | DOI: 10.21776/ub.jpacr.2017.006.01.317

Abstract

Endophytic fungi Chaetomium sp isolated from Phyllanthus niruri Linn. Mycelium powder was extracted by using ethyl acetate. Extract was fractionated using n-hexane, dichloromethane and ethanol 96%. The antimicrobial test was carried out using disc diffusion and microdilution methods. The antioxidant activity of the fraction was determined using hydrogen peroxide free radical scavenging and reducing power capacity activities. The cytotoxicity assay of the fraction against T47D breast cancer cell was carried out using dimethylthiazol-2-yl-2,5-diphenyltetrazolium bromide method (MTT). The in silico prediction of chemical substances which are reported exist in Chaetomium sp. performed using AutoDockVina embedded in PyRx version 8.0. Dichloromethane fraction was found as the most active sample against Escherichia coli (IC50 20.76 mg/mL), Staphylococcus aureus (IC50 70.15 mg/mL), Salmonella typhi (49.13 mg/mL) and was found as the most high phenolic content with value 47.44 mg GAE/g fraction, whereas the best antioxidant activity was performed by ethanol 96% fraction (85%). Cytotoxicity assay against T47D cell line showed dichloromethane fraction have highest activity with IC50 10.76 mg/mL. The docking studies showed that compounds bearing xanthone structure were potential for maltose binding periplasmic and human aromatase associating with their potencies as antibacteria and anticancer. Endophytic fungi Chaetomium sp. was isolated from Phyllanthus niruri using n-hexane, dichloromethane and ethanol fractions was studied its various biological activities as antimicrobial, antioxidant and cytotoxic agent against breast cancer cell. 
Physical Properties Investigation on Sunscreens with Colloidal Gold and Moringa oleifera Extract Ruth Febriana Kesuma; Eva Monica; Rokiy Alfanaar
The Journal of Pure and Applied Chemistry Research Vol 9, No 1 (2020): Edition January-April 2020
Publisher : Chemistry Department, The University of Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/jpacr.ub.2020.009.01.464

Abstract

Botanicals were known as active ingredients in sunscreens due to their dermal protecting. Gold in colloidal form has a completely unique property for the reason that it may be used as photoaging material. The exposure of UV radiation to skin can cause erythema and skin cancer. The aim of this study was to determine the physical properties of the sunscreens made from Au/ZnO and antioxidant from Moringa oleifera extract such as the sun protection factor (SPF), pH, spreadability, and adhesion. The Moringa oleifera were extracted by maceration. Maceration with 70% ethanol of dried leaves exhibited DPPH scavenging activity (EC50 235.01 μg/mL). Diffuse reflectance UV-Vis spectra of ZnO and Au/ZnO revealed absorption at λex of 385 nm which were equivalent to a bandgap energy of 3.22 eV. Au/ZnO posed a localized state at λex of 385 (3.65 eV). The sunscreens with formulations F1, F2, F3, and F4 showed high SPF number of 20.1479, 21.0008, 22.3872, and18.4631. Kruskal-Wallis test showed significant differences between sunscreen formulations.
Validation of TLC densitometry method for the quantitative determination of alkaloid in fermented endophytic fungi extract Phyllantus niruri Linn Rollando rollando; Sandra Dewi Tansil; Eva Monica; Yuyun Yuniati; Leny Yuliati
Pharmaciana Vol 9, No 1 (2019): Pharmaciana
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (392.619 KB) | DOI: 10.12928/pharmaciana.v9i1.11807

Abstract

Endophytic fungi can produce compound that similar with the host, so it can be  used as mass production of compound. The optimal and valid assay method is needed to obtain the proper culture condition, which one using densitometric Thin Layer Chromatography (TLC). This research used 11 samples of endophytic fungi culture extract from Phyllantus niruri within various culture condition. Optimization of mobile phase was done using 3 kinds of mobile phase mixture, chloroform: ethyl acetate: methanol (8:8:4); chloroform: ethyl acetate: methanol: NH4OH (8:8:4:0.005); chloroform:ethyl acetate:NH4OH (8:8:0.005). Validation method measured using some parameters such as linearity, accuracy, and precision. The result of optimization and validation showed that TLC densitometry method can be used for measuring alkaloid level within the endophytic fungi extract of P. niruri using chloroform: ethyl acetate: NH4OH (8:8:0.005), with R value is 0.977, percentage of recovery is between 90–110, and RSD ≤7% on each concentration series. While the proper condition of endophytic fungi culture is using sucrose as carbon source and at pH 6 condition. The content of alkaoid reached 25.9 ± 1.4 mg 100 g-1 fresh weight. 
EVALUASI PENGGUNAAN ANTIBIOTIK DENGAN METODE ATC/DDD DAN PDD DENGAN DU 90% PADA PENDERITA ISPA NON PNEUMONIA DI PUSKESMAS KABUPATEN SAMPANG Rehmadanta Sitepu; Toni Tri Cahyono; Eva Monica
Jurnal JKFT Vol 5, No 1 (2020): Jurnal JKFT
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jkft.v1i1.2664

Abstract

Irrational use of antibiotics can cause an increase in morbidity and mortality, while also causing resistance to antibiotics. Evaluate the use of antibiotics aimed at reducing the use of antibiotics in ARI Non-Pneumonia as well as supporting government programs that the use of antibiotics for ARI non-pneumonia is no more than 20%. This research is descriptive in nature with a cross-sectional design and retrospective data collection in the January-September 2019 period. The data used are the use of antibiotics in Non-pneumonia ARI in the Sampang Regency. Evaluation of the use of this antibiotic using the ATC / DDD, PDD, PDD and DDD Comparison Ratio as well as 90% DU. There are 7 types of antibiotics used for Non-Pneumonia ISPA and 2 types of antibiotics included in DU90% are amoxicillin 500 mg by 44.63% and ciprofloxacin 500 mg by 44.58%. Quantitative data analysis using ATC / DDD shows that the most widely used antibiotic is amoxicillin 500 mg of 742.58 DDD / 1000 patient-days. Inappropriate use of antibiotics can increase the incidence of resistance. A policy is needed to control the use of antibiotics in Puskesmas to reduce antibiotic resistance and its side effects.
Korelasi Pelayanan Kefarmasian dan Citra Rumah Sakit dalam Analisa SWOT Instalasi Farmasi RS Baptis Batu Charina Halim Sugiono; Rollando Rollando; FX. Haryanto Susanto; Eva Monica
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 9, No 3
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (693.235 KB) | DOI: 10.22146/jmpf.41599

Abstract

Good pharmacy services are expected to build the positive image of the hospital. This includes the enhancement of competitive advantage among hospitals. The expected output of this research is identifying the effect of three dimensions of pharmacy services; interpersonal relations, therapy management and general satisfaction, to the image of the Baptis hospital, Batu City. The implementation of SWOT analysis is expected to determine the effect between variables, and the hospital can improve the competitive advantage. This study used quantitative and qualitative methods. Quantitative research involved 200 respondents and the method of statistical analysis was Multiple Linear Regression to investigate the effect of pharmacy services on the hospital image. The results of the study prove that pharmacy personnel at the Pharmacy Installation of Baptist Hospital Batu has provided good service, cared for patients, showed respect, and gave their willingness to provide information, education, counseling, and good activities. While the rating is classified as low, but still in good range is the patient's response time which is in the dimensions of general patient satisfaction. Qualitative research used the SWOT analysis and involved pharmacists of the Baptis Hospital. Generally, the result of statistical analysis revealed that the dimensions of pharmacy services have a positive effect on the hospital hospital image, both partially and simultaneously. In addition, the result of SWOT analysis demonstrated that Baptis Hospital is included in the first quadrant, which means the hospital runs a strategy that leads to the growth of the hospital. The hospital is in the perfect position that allows the management to rely on the strength in order to develop rapidly.
Analisis Hubungan antara Kualitas Pelayanan dan Kepuasan Pasien Rawat Jalan Instalasi Farmasi Rumah Sakit Universitas Muhammadiyah Malang FX Haryanto Susanto; Nancy Isnawati Simbolon; Eva Monica
PHARMACY: Jurnal Farmasi Indonesia (Pharmaceutical Journal of Indonesia) Jurnal Pharmacy, Vol. 18 No. 01 Juli 2021
Publisher : Pharmacy Faculty, Universitas Muhammadiyah Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30595/pharmacy.v18i1.5451

Abstract

Pelayanan kefarmasian yang baik diharapkan dapat mempengaruhi dan membentuk kualitas pelayanan serta kepuasan pasien yang baik pula. Hal ini menyangkut kepentingan rumah sakit itu sendiri berdasarkan kualitas pelayanan yang telah mereka jalankan selama ini. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana hubungan antara kualitas pelayanan dan kepuasan pasien rawat jalan Instalasi Farmasi Rumah Sakit Universitas Muhammadiyah Malang (IFRS UMM) berdasarkan lima dimensi kualitas pelayanan. Penelitian ini dilakukan di RS UMM. Output yang diharapkan dari penelitian ini yakni mengetahui pengaruh dari lima dimensi kualitas pelayanan yakni tangibles (berwujud/ fisik), reliability (keandalan), responsiveness (ketanggapan), assurance (kepastian/ keyakinan) dan empathy (empati) terhadap kepuasan pasien. Penelitian ini dilakukan menggunakan metode kuantitatif. Penelitian kuantitatif ini menggunakan 100 responden dan diolah menggunakan regresi linear berganda yang berguna untuk melihat pengaruh kualitas pelayanan terhadap kepuasan pasien. Hasil penelitian statistik menunjukkan bahwa secara uji simultan, uji parsial maupun koefisien determinasi (R2) kelima dimensi mutu kualitas pelayanan berpengaruh positif terhadap kepuasan pasien, dimana hasil dari uji simultan adalah 18,843 (0,000). Hasil dari uji parsial pada dimensi tangibles adalah 2,451 (0,016), pada dimensi reliability adalah 4,349 (0,000), pada dimensi responsiveness adalah 2,105 (0,038), pada dimensi assurance adalah 2,241 (0,027) dan pada dimensi empathy adalah 2,177 (0,032). Koefisien determinasi (R2) adalah 0,501, yang berarti jika kualitas pelayanan kefarmasian di instalasi farmasi rawat jalan mengalami peningkatan maka berpengaruh pula terhadap kepuasan pasien di instalasi farmasi rawat jalan tersebut.
Pengembangan Sensor Kimia Deteksi Albumin dalam Urin untuk Penyakit Gagal Ginjal Berbasis Cobalt (Co) Chresiani Destianita Yoedistira; Elvin Febriyanti Hardi; Eva Monica
Prosiding Seminar Nasional Universitas Ma Chung Vol. 1 (2021): Prosiding Seminar Nasional Universitas Ma Chung
Publisher : Ma Chung Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33479/snumc.v1i.217

Abstract

Penyakit PGK (Penyakit Gagal Ginjal), protein yang hilang melalui urin dapat menyebabkan penurunan kadar albumin atau hipoalbuminemia. Keluarnya albumin melalui urin disebabkan karena adanya penurunan protein yang keluar kedalam filtrat glomerulus. Pengembangan teknologi sensor untuk mendeteksi gagal ginjal. Pada penelitian ini telah dilakukan pembuatan sensor kimia dengan menggunakan reagen cobalt dan amoniak. Pembuatan sensor kimia menggunakan teknik imobilisasi. Teknik imobilisasi merupakan suatu proses pengikatan molekul reagen cobalt pada bahan pendukung yaitu amoniak sehingga molekul reagen dapat tersebar didalam fase pendukung tersebut secara merata dan homogen. Tahap awal pada pembuatan sensor kimia adalah menentukan kondisi reagen yang optimum. Sensor memiliki hasil optimasi dengan pH optimum pH 7. Memiliki linearitas yang baik pada rentang konsentrasi 150-650 ppm dengan nilai koefisien korelasi r = 0,9677. Waktu pakai strip test lebih dari 3 bulan pada suhu ruang. Hasil penelitian validasi metode ini memenuhi persyaratan standar. Pengembangan sensor kimia berbasis cobalt (Co) dapat digunakan untuk mendeteksi PGK (Penyakit Gagal Ginjal) karena telah memenuhi kriteria validasi metode selektivitas, linearitas, akurasi, presisi, LOD dan LOQ sehingga dapat digunakan dalam deteksi albumin dalam urin.
FORMULASI DAN UJI MUTU FISIK KRIM ANTI JERAWAT EKSTRAK BUNGA LAWANG ILLICIUM VERUM Mifta Devin Suwandi; Eva Monica; Rollando
Sainsbertek Jurnal Ilmiah Sains & Teknologi Vol. 3 No. 2 (2023): Maret - Sainsbertek Jurnal Ilmiah Sains & Teknologi
Publisher : Fakultas Sains Dan Teknologi Universitas Ma Chung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33479/sb.v3i2.224

Abstract

Bunga lawang (Illicium verum)adalah sebuah tanaman herbal berjenis obat-obatan yang mempunyai kandungan berupa senyawa bioaktif yakni saponin, tanin, flavonoid, orthidhine E, Adriadysiolide, dan minyak atsiri.  Tanaman ini dapat digunakan sebagai antibakteri yang memiliki efek samping yang rendah. Krim anti jerawat adalah sediaan yang memiliki kandungan berupa berbagai macam bahan yang dibutuhkan untuk kulit wajah yang mengalami masalah berjerawat. Penelitian yang dilakukan ini mempunyai tujuan guna mengetahui bahan ataupun formula untuk krim anti jerawat ekstrak bunga lawang (Illicium verum) dengan uji mutu fisik serta uji antibakteri pada bakteri Staphylococcus epidermidis. Penelitian yang dilakukan ini adalah sebuah penelitian yang berjenis eksperimen dengan tujuan guna mengetahui formula baru dengan bahan aktif ekstrak bunga lawang (Illicium verum) dengan gambaran kuantitatif yang menggunakan analisa data anova one way. Ada pula tahap uji yang akan dilaksanakan adalah pengujian mutu fisik dari sediaan yang tersusun dari, pengujian homogenitas, pengujian organoleptis, pengujian PH, pengujian daya lekat, pengujian daya sebar, pengujian jenis krim, pengujian ukuran partikel viskositas, dan uji antibakteri. Berdasarkan hasil penelitian yang dilakukan, bahwa formula 3 krim anti jerawat ekstrak bunga lawang (Illicium verum) mempunyai keunggulan yang lebih maksimal daripada dua bahan ataupun formula yang lainnya, hal tersebut dapat dilihat dari pengujian homogenitas, pengujian organoleptis, pengujian PH, pengujian daya lekat, pengujian tipe emulsi dari krim, dan pengujian ukuran partikel krim dan uji aktivitas antibakteri dengan kategori sedang pada bakteri Staphylococcus epidermidis dengan konsentrasi ekstrak bunga lawang (Illicium verum) 10% .