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All Journal The Indonesian Accounting Review Journal of Business & Banking JURNAL TEKNOLOGI DAN OPEN SOURCE Jurnal MEBIS (Manajemen dan Bisnis) Jurnal Abdi Insani International Journal of Economics, Management, Business, and Social Science Abimanyu: Journal of Community Engagement International Journal of Emerging Research and Review Journal of Infrastructure Policy and Management (JIPM) Jurnal Pengabdian dan Pemberdayaan Banyuwangi
Kusumawati, Nunik Dwi
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From Usability to Strategy: Enhancing Higher Education Website Quality through a Data-Driven Evaluation Using WebQual 4.0 and Importance-Performance Analysis Safitri, Anita; Kusumawati, Nunik Dwi; Nilasari, Aprillia
JURNAL TEKNOLOGI DAN OPEN SOURCE Vol. 7 No. 2 (2024): Jurnal Teknologi dan Open Source, December 2024
Publisher : Universitas Islam Kuantan Singingi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36378/jtos.v7i2.3858

Abstract

In the era of digital transformation, academic websites play a crucial role in facilitating communication, supporting academic functions, and promoting institutional transparency. This study assesses the quality of a faculty website at a public university in Surabaya, East Java, Indonesia, from the users’ perspective. Utilizing the WebQual 4.0 framework, the research evaluates three key dimensions—usability, information quality, and interaction quality—to determine how effectively the website supports academic activities. To better prioritize areas for improvement, the study incorporates Importance-Performance Analysis (IPA), which helps identify website attributes that are both important to users and currently underperforming. The findings provide an overview of users' perceptions of website effectiveness, highlight aspects that require strategic focus, and offer direction for future enhancements. This research adds to the body of knowledge on digital service quality in higher education by presenting a combined methodological approach that emphasizes user experience. The results offer practical recommendations for university administrators, web developers, and IT teams in optimizing academic websites to better support teaching, learning, and accreditation processes. The study underscores the significance of user-centered design in improving digital services and institutional performance within the higher education context.
Co-Authors Akbar, Rasyidi Faiz Albrian Fiky Prakoso Arifah, Ika Dyah Candra Ferdiansyah, Erik Harlina Meidiaswati HUSAIN, MUHAMMAD Mahasin, Muhammad Sholah Merlyana Dwinda Yanthi Muhammad Rizky Ramadhan Nihaya, Ina Uswatun Nilasari, Aprillia Novi Trisnawati Putra, Ravi Pratama Putra, Syaifurrizal Wijaya Rachma Indrarini RAHMAT SETIAWAN Ramadhani, Bima Yatna Anugerah Robbani, Abdullah Azzam Safitri, Anita Syahputra, Galang Budi Wardhana, I Wayan Frico Ari Westermann, Alena Wibowo, Galih Hendra witri krisdayanti Wiwik Handayani