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Penggunaan Maksim Kesantunan Oleh Customer Service Dalam Peningkatan Pelayanan Tatakan Kopi Di Kota Serang (Kajian Pragmatik) Aurelia, Veren; Juansah, Dase Erwin; Riansi, Erwin Salpa
Jurnal Ilmiah Wahana Pendidikan Vol 11 No 5.C (2025): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

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Penggunaan maksim kesantunan dalam komunikasi sehari-hari sangat penting, terutama dalam industri F&B, khususnya pada coffee shop. Penelitian ini bertujuan mendeskripsikan pentingnya penerapan maksim kesantunan dalam meningkatkan kualitas pelayanan coffee shop. Latar belakang penelitian adalah adanya penggunaan bahasa yang santun atau tidak santun dalam pelayanan, yang berpengaruh terhadap kepuasan pelanggan. Fokus penelitian ini adalah coffee shop "Tatatakan Kopi" di Kota Serang, dipilih karena sistem pelayanan yang baik, standarisasi produk, dan kreativitas bisnisnya. Penelitian ini mengidentifikasi bentuk pelaksanaan dan pelanggaran maksim kesantunan dalam interaksi pelayanan. Metode penelitian menggunakan observasi dan analisis terhadap interaksi antara pelayan dan pelanggan. Hasilnya menunjukkan bahwa kesantunan, seperti penggunaan bahasa yang baik, senyuman, sapa, dan kemampuan memberikan informasi yang jelas, sangat memengaruhi kepuasan pelanggan. Kesimpulannya, penerapan maksim kesantunan sangat penting untuk meningkatkan kualitas pelayanan di coffee shop.

Campur Kode Dan Alih Kode Dalam Kanal Youtube Maudy Ayunda Dan Implikasi Terhadap Pembelajaran Bahasa Indonesia Di SMA R, Desta Alifahsyifa; Riansi, Erwin Salpa; Devi, Ade Anggraini Kartika
Jurnal Ilmiah Wahana Pendidikan Vol 11 No 6.A (2025): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

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This research aims to describe the forms of code mixing and code switching on Maudy Ayunda's YouTube channel entitled "Open Cards: It turns out that Najwa Shihab and Maudy Ayunda are also BUCIN!" as well as describing the factors that cause code mixing and code switching, and describing the results of research on the implications of learning Indonesian in high school. The method used in this research is descriptive qualitative using skillful free-involved listening and note-taking techniques. The results of this research have found 80 speech data in the form of code mixing and code switching. The speech data in the form of code mixing amounts to 40 pieces of data, all of the speech is included in the form of external code mixing. Meanwhile, the total number of speech data in the form of code switching is 39 data, all of the speech is included in the form of external code mixing. The factors causing code mixing and code switching carried out by Maudy Ayunda and Najwa Shihab are due to the use of more popular terms, speaker and speaker's personality, conversation partner, topic, function and purpose, speaker and person speaking, and changes in subject matter. The results of this research will be used as implications for Indonesian language learning activities in high school to be used as examples or references for language that is not appropriate to the context in Indonesian language learning.

Developing Scientific Writing Skills Instrument Using An Inquiry-Based Approach to Local Wisdom Dilemma Stories for Senior High School Students Riansi, Erwin Salpa; Yuliarti, Yuliarti; Sultoni, Achmad; Sohnui, Suhailee
Jurnal Kependidikan: Jurnal Hasil Penelitian dan Kajian Kepustakaan di Bidang Pendidikan, Pengajaran dan Pembelajaran Vol 11, No 2 (2025): June
Publisher : Universitas Pendidikan Mandalika (UNDIKMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/jk.v11i2.15677

This study aims to develop a valid and reliable instrument for assessing scientific writing skills using an inquiry-based approach to local wisdom dilemma stories. A Design and Development method, based on the Ellis & Levy model, was adopted. The method consisted of six steps: (a) issues; (b) goal setting; (c) model design and development; (d) model testing; (e) model evaluation of the test findings; and (f) application model. Two hundred seventy-three high school students from three Indonesian schools were recruited as the pilot sample. Purposive sampling was used to select the participants. Five experts evaluated the instrument's validity. The Aiken formula for content validity proof yielded a respectable score of 0.86. According to the measurement model reliability evaluation, the instrument is in the dependable category, which comprises Composite Reliability with a value of 0.89. Confirmatory factor analysis revealed the Root Mean Square Error of Approximation value to be 0.043 < 0.08 and the Goodness of Fit Index to be 0.98 > 0, 90 or the declared model by the data obtained in the field and can be used in a wide range of measurements. The findings of this study have important implications for educational assessment and instructional design. Developing a valid and reliable instrument to measure scientific writing skills through an inquiry-based approach using local wisdom dilemma stories provides educators with a culturally relevant and pedagogically sound tool. This instrument can support more accurate evaluations of students' writing competencies and foster critical thinking and contextual understanding in scientific writing instruction at the high school level.

Developing Scientific Writing Skills Instrument Using An Inquiry-Based Approach to Local Wisdom Dilemma Stories for Senior High School Students Riansi, Erwin Salpa; Yuliarti, Yuliarti; Sultoni, Achmad; Sohnui, Suhailee
Jurnal Kependidikan : Jurnal Hasil Penelitian dan Kajian Kepustakaan di Bidang Pendidikan, Pengajaran, dan Pembelajaran Vol. 11 No. 2 (2025): June
Publisher : LPPM Universitas Pendidikan Mandalika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/jk.v11i2.15677

This study aims to develop a valid and reliable instrument for assessing scientific writing skills using an inquiry-based approach to local wisdom dilemma stories. A Design and Development method, based on the Ellis & Levy model, was adopted. The method consisted of six steps: (a) issues; (b) goal setting; (c) model design and development; (d) model testing; (e) model evaluation of the test findings; and (f) application model. Two hundred seventy-three high school students from three Indonesian schools were recruited as the pilot sample. Purposive sampling was used to select the participants. Five experts evaluated the instrument's validity. The Aiken formula for content validity proof yielded a respectable score of 0.86. According to the measurement model reliability evaluation, the instrument is in the dependable category, which comprises Composite Reliability with a value of 0.89. Confirmatory factor analysis revealed the Root Mean Square Error of Approximation value to be 0.043 < 0.08 and the Goodness of Fit Index to be 0.98 > 0, 90 or the declared model by the data obtained in the field and can be used in a wide range of measurements. The findings of this study have important implications for educational assessment and instructional design. Developing a valid and reliable instrument to measure scientific writing skills through an inquiry-based approach using local wisdom dilemma stories provides educators with a culturally relevant and pedagogically sound tool. This instrument can support more accurate evaluations of students' writing competencies and foster critical thinking and contextual understanding in scientific writing instruction at the high school level.

DEIKSIS PERSONA DALAM FILM DOKUMENTER DIRTY VOTE DAN IMPLEMENTASINYA PADA PEMBELAJARAN BAHASA INDONESIA DI SMA Azhari, Salsabil Najwa; Juansah, Dase Erwin; Riansi, Erwin Salpa
Jurnal Bastra (Bahasa dan Sastra) Vol. 10 No. 4 (2025): JURNAL BASTRA EDISI OKTOBER 2025
Publisher : Program Studi Pendidikan Bahasa dan Sastra Indonesia, FKIP, Universitas Halu Oleo Kampus Bumi Tridharma Andounohu Kendari, Provinsi Sulawesi Tenggara – Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36709/bastra.v10i4.1566

This study aims to describe the use of personal deixis in the documentary film Dirty Vote and its implementation in Indonesian language learning for Grade XI high school students through a teaching module on short story writing. This research employed a qualitative method. The data were collected using observation techniques, including tapping, non-participatory observation, and note-taking. The data were derived from the utterances of Bivitri Susanti, Zainal Arifin Mochtar, and Feri Amsari in the documentary Dirty Vote directed by Dandhy Dwi Laksono. A total of 134 instances of personal deixis were identified, consisting of: (1) 29 first-person singular; (2) 71 first-person plural; (3) 8 second-person singular; (4) 12 third-person singular; and (5) 14 third-person plural deixis. Among these, the first-person plural deixis we appeared most frequently. Its use indicates inclusivity, in which the speaker involves the second person (the audience) in the conversation. In this study, the use of we serves as a rhetorical strategy by Bivitri, Zainal, and Feri to make the audience feel involved and become part of the film.

Linguistic relationship and dialect variation of Banten Javanese and Sundanese in Indonesia Juansah, Dase Erwin; Baihaqi, Akhmad; Rosidin, Odien; Riansi, Erwin Salpa
Studies in English Language and Education Vol 12, No 3 (2025)
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/siele.v12i3.45734

Banten people in Indonesia speak two different local languages: Banten Javanese and Banten Sundanese. In reality, it demonstrates that both languages share similarities in phonological and morphological patterns. The purpose of this study is to investigate the language kinship and dialect variations that occur within these local languages. This research employed a case study that involved eight native speakers of Banten Javanese from Serang, as well as eight native speakers of Banten Sundanese from Pandeglang and Lebak. In this study, non-participant observation was used to investigate the dialect variation used among the respondents. Then, semi-structured interviews and documentation were used to analyze the language kinship and separation time between Banten Javanese and Sundanese. The data were analyzed using Miles et al.s model in combination with Swadeshs lexicostatistical technique. The results revealed that (1) 51 pairs of identical words share both morphemic and phonemic similarities; (2) glottochronological estimates suggest that the separation of these local languages from the proto-language occurred between 1171 and 311 BC; and (3) regional dialects are the primary influence on the dialectal variation of these languages. Since these local languages are widely spoken in Banten, the findings reveal important linguistic relationships among local languages, emphasize the role of regional factors, and determine the value of glottochronology in tracing language development and variation.

PEMAKAIAN DEIKSIS DALAM BAHASA JAWA SERANG Nadofah, Nadofah; Zahra, Fareha Rahmatul; Riansi, Erwin Salpa
Bahtera Indonesia Jurnal Penelitian Bahasa dan Sastra Indonesia
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/bi.v9i2.695

Penelitian ini bertujuan untuk mengklasifikasikan dan mendeskripsikan jenis deiksis Bahasa Jawa Serang yang dituturkan oleh Masyarakat. Data penelitian ini berupa kata dan frasa yang mengandung deiksis persona, deiksis spasial, deiksis temporal, dan deiksis sosial berbahasa Jawa Serang. Teknik pengumpulan data dilakukan dengan metode Simak, teknik dasar berupa teknik sadap, teknik lanjutan Simak bebas libat cakap, teknik rekam, dan teknik catat. Data dianalisis dengan menggunakan metode padan referensial, sumber data berasal dari tuturan Masyarakat di Kampung Sumur Lubang, Kabupaten Serang. Berdasarkan hasil analisis, ditemukan empat jenis deiksis yang digunakan, (1) deiksis persona berupa kata kite (Bahasa jawa serang standar) dan kule (Bahasa Jawa Serang Bebasan), (2) Deiksis spasial berupa kata kunu dan kene. (3) Deiksis temporal, berupa kata saiki dan bengen, serta mau bengi. Terakhir, (4) deiksis sosial berupa, kang (kakak laki-laki), mak ende (kakak perempuan dari ibu atau bapak), Adek (Adik Perempuan atau laki-laki) dan teteh (kakak perempuan).

NILAI PERJUANGAN TOKOH UTAMA PADA NOVEL LAUT TENGAH KARYA BERLIANA KIMBERLY (TINJAUAN SOSIOLOGI SASTRA) Syahwardi, Sulthaanika Ferdy; Riansi, Erwin Salpa
Jurnal Bahastra Vol 8, No 2 (2024): Edisi Maret 2024
Publisher : Universitas Islam Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30743/bahastra.v8i2.8202

This research describes the value of the main character's struggle in the novel Laut Tengah by Berliana Kimberly using qualitative methods and a literary sociology approach. Data collection techniques are reading and note-taking techniques. Based on the data found, it can be concluded that the struggle values of the main characters in the novel Laut Tengah by Berliana Kimberly are as follows (1) the value of being willing to sacrifice is 5 data, (2) the value of unity is 1 data, (3) the value of respect is 2 data, (4) the value of patience is 3 data, (5) the value of the spirit of never giving up is 4 data, (6) the value of cooperation is 2 data. So it can be concluded that the researcher found the value of the main character's struggle in the novel Laut Tengah by Berliana Kimberly with 17 pieces of data.

ANALISIS DISFEMIA DALAM NOVEL LAUT TENGAH KARYA BERLIANA KIMBERLY Syahwardi, Sulthaanika Ferdy; Juansah, Dase Erwin; Riansi, Erwin Salpa
Lingua Rima: Jurnal Pendidikan Bahasa dan Sastra Indonesia Vol 13, No 1 (2024)
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/lgrm.v13i1.11146

Penelitian ini bertujuan untuk mendeskripsikan penggunaan bahasa disfemia pada novel Laut Tengah karya Berliana Kimberly. Penelitian ini menggunakan metode penelitian kualitatif. Objek penelitian ini menggunakan novel Laut Tengah karya pertama yang ditulis oleh Berliana Kimberly yang terbit tahun 2022 dengan jumlah halaman 352. Teknik pengumpulan data menggunakan teknik baca dan catat. Hasil penelitian menunjukan dari data yang dianalisis penggunaan bahasa disfemia pada novel Laut Tengah karya Berliana Kimberly ditemukan data sebanyak 18 data yaitu disfemia dalam bentuk kata sebanyak 3 data, disfemia dalam bentuk frasa sebanyak 9 data, disfemia dalam bentuk klausa sebanyak 1 data dan disfemia dalam bentuk kalimat sebanyak 7 data. Pengunaan disfemia yang dilakukan oleh pengarang untuk menguatkan makna yang diceritakan dalam sebuah novel.Kata Kunci : disfemia, novel Laut Tengah

Peran Media Digital dalam Pembelajaran Bahasa Indonesia: Dimensi Kognitif, Emosional, dan Perilaku Yuliarti, Yuliarti; Riansi, Erwin Salpa; Sultoni, Achmad
GERAM Vol. 12 No. 2 (2024): GERAM (Gerakan Aktif Menulis)
Publisher : Program Studi Pendidikan Bahasa dan Sastra Indonesia FKIP Universitas Islam Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/geram.2024.21000

This study investigates the role of digital media in enhancing student engagement and learning in Indonesian language education. The research aims to analyze the impact of digital media on three dimensions of engagement: cognitive, emotional, and behavioral. A mixed-method approach was employed, involving surveys of 300 high school students and in-depth interviews as well as classroom observations with 10 Indonesian language teachers from various institutions. Quantitative data revealed a significant increase in student engagement, with average scores of 85% for cognitive, 78% for emotional, and 82% for behavioral engagement after the implementation of digital media. Qualitative analysis supports these findings, highlighting interactive features such as gamification, multimedia resources, and collaborative platforms as key factors driving student engagement. Digital media not only enhances deeper cognitive processing and emotional connections but also facilitates active participation in learning activities. This study underscores the importance of teacher training and institutional support to optimize the use of digital media, thereby creating more dynamic and effective learning experiences in Indonesian language education.

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