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Kusdarini, Kusdarini
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Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences

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STRATEGI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA BUKITTINGGI DALAM MENINGKATKAN KUALITAS PELAYAN Julianti, Indah Cikita; Kusdarini, Kusdarini; Putera, Roni Ekha
Jurnal Administrasi Publik dan Pembanguan Vol 7, No 1 (2025): JANUARI - JUNI 2025
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jpp.v7i1.11661

Abstract

This research aims to describe and analyse the strategies carried out by the Bukittinggi City Population Office in improving service quality. The method used in this research is qualitative research method with descriptive research design. The data obtained was carried out with data collection techniques in the form of observation, interviews, and documentation. As well as informant selection techniques with Criterion Sampling techniques with a total of 14 informants and data analysis techniques using the Miles and Huberman method, which starts from data collection, data reduction, data presentation and conclusion drawing/verification. Based on the results of the study, it can be concluded that the Bukittinggi City Population and Civil Registration Office carried out several strategies that were useful for improving service quality. The strategies carried out in the form of creating service media that are useful for providing services and information to the public, conducting periodic meetings that are used to evaluate the services provided, monitoring when staff provide services, and coordinating with several agencies to improve service quality, and regarding the implementation of the Bukittinggi City Population and Civil Registration Office strategy in improving service quality as a whole can be said to be good, but it needs improvement in several indicators such as revamping and rejuvenating facilities and infrastructure, increasing socialisation related to online services, and disciplining staff regarding service time after break time.
Co-Authors Adinata, Muhammad Andri Aldelano Azre, Ilham Fajria, Resti Halim, Muhammad Ajri Hendri Koeswara Julianti, Indah Cikita Kardina, Mutia Ramadesi, Alfi Rismita, Rismita Roni Ekha Putera Sardjijo, Sardjijo Sari, Cynthia Aprilla Ulfah, Sarah Rahma Billa Wewen Kusumi Rahayu Widya Cancer Rusnita