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All Journal Gema Publica : Jurnal Manajemen dan Kebijakan Publik Jurnal Basicedu Menara Ilmu Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Dialogue: Jurnal Ilmu Administrasi Publik Jurnal Administrasi Publik dan Pembangunan (JPP) Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Jurnal Basicedu Jurnal Ilmiah Ekotrans & Erudisi (JIEE)
Kusdarini, Kusdarini
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Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences

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STRATEGI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA BUKITTINGGI DALAM MENINGKATKAN KUALITAS PELAYAN Julianti, Indah Cikita; Kusdarini, Kusdarini; Putera, Roni Ekha
Jurnal Administrasi Publik dan Pembanguan Vol 7, No 1 (2025): JANUARI - JUNI 2025
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jpp.v7i1.11661

Abstract

This research aims to describe and analyse the strategies carried out by the Bukittinggi City Population Office in improving service quality. The method used in this research is qualitative research method with descriptive research design. The data obtained was carried out with data collection techniques in the form of observation, interviews, and documentation. As well as informant selection techniques with Criterion Sampling techniques with a total of 14 informants and data analysis techniques using the Miles and Huberman method, which starts from data collection, data reduction, data presentation and conclusion drawing/verification. Based on the results of the study, it can be concluded that the Bukittinggi City Population and Civil Registration Office carried out several strategies that were useful for improving service quality. The strategies carried out in the form of creating service media that are useful for providing services and information to the public, conducting periodic meetings that are used to evaluate the services provided, monitoring when staff provide services, and coordinating with several agencies to improve service quality, and regarding the implementation of the Bukittinggi City Population and Civil Registration Office strategy in improving service quality as a whole can be said to be good, but it needs improvement in several indicators such as revamping and rejuvenating facilities and infrastructure, increasing socialisation related to online services, and disciplining staff regarding service time after break time.
Implementasi Peraturan Daerah P4GN di Kota Pariaman Putri Mawarni, Indah; Kusdarini, Kusdarini; Wahyuni, Nila
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 8 No 1 (2026): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v8i1.1382

Abstract

This research aims to analyze the implementation of the regulation using the policy implementation framework proposed by Jan Merse, which includes the variables of information, policy content, community support, and distribution of resources. This study employs a descriptive qualitative approach. Data were collected through interviews and document analysis. The main informants consisted of seven individuals from the Pariaman City Office of National Unity and Politics, the Pariaman Police Resort, and the Mandatory Reporting Institution (IPWL) at Naras Public Health Center. Triangulation informants included eight individuals from local government officials, village heads, and community leaders. The documents analyzed comprised the BNN Strategic Plan 2020–2024, drug crime suspect data from the national to the city level, the Regional Action Plan (RAD) for P4GN 2023–2028, and Regional Regulation of Pariaman City Number 2 of 2023. The findings indicate that the implementation of the P4GN-PN regulation has been carried out but remains suboptimal. The decline in drug abuse and trafficking cases in 2023 was not significant, and several mandated activities have not been fully implemented, particularly direct community-level socialization across most villages and the limited dissemination of rehabilitation information by the IPWL. Uneven socialization efforts were concentrated in certain areas, while effective coordination with communities was mainly observed in villages that had established Anti-Drug Resilient Villages. These findings highlight that equitable information dissemination, strengthened community support, and expanded coordination are critical to improving the effectiveness of P4GN-PN policy implementation in Pariaman City.
Co-Authors Adinata, Muhammad Andri Aldelano Azre, Ilham Fajria, Resti Halim, Muhammad Ajri Hendri Koeswara Julianti, Indah Cikita Kardina, Mutia Nila Wahyuni Putri Mawarni, Indah Ramadesi, Alfi Rismita, Rismita Roni Ekha Putera Sardjijo, Sardjijo Sari, Cynthia Aprilla Ulfah, Sarah Rahma Billa Wewen Kusumi Rahayu Widya Cancer Rusnita