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All Journal Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Darma Agung Jurnal Kritis (Kebijakan, Riset dan Inovasi) ProBisnis : Jurnal Manajemen Indonesian Journal of Business Analytics (IJBA) Journal of Financial and Tax ABDI DAYA: Jurnal Pengabdian dan Pemberdayaan Masyarakat Socius: Social Sciences Research Journal Kajian Akuntansi Jurnal Ekonomi, Bisnis, Manajemen dan Akuntansi (JEBIMAN) Humanitis (Jurnal Humaniora Sosial dan Bisnis) Jurnal Ekonomi dan Bisnis (Jebi)
Stepanus Sandy
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ANALISIS PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS MELALUI KEPUASAN PELANGGAN PADA PERUSAHAAN J&T EXPRESS DI KOTA TIMIKA Fitalis Tappi; Stepanus Sandy
HUMANITIS: Jurnal Homaniora, Sosial dan Bisnis Vol. 2 No. 3 (2024): HUMANITIS : Jurnal Humaniora, Sosial dan Bisnis
Publisher : ADISAM PUBLISHER

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Abstract

This study aims to determine the effect of service quality on loyalty through customer satisfaction at the J&T Express company in Timika City. The research method used in this study is by using the associative method, and the data collection technique used is a questionnaire. The researcher used path analysis to analyze the effect of service quality on loyalty through customer satisfaction at the J&T Express company in Timika City. The results of the study showed that Tangibility, reliability, assurance had an effect on customer satisfaction. While Responsiveness and empathy did not affect customer satisfaction. Tangibility, reliability, assurance had an effect on customer loyalty. While Responsiveness and empathy had no effect on customer loyalty. There was no effect of customer satisfaction on loyalty. Tangibility, responsiveness, and empathy had no effect on loyalty through customer satisfaction. While Reliability and assurance had an effect on loyalty through customer satisfaction
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI PEMILIHAN LOKASI TERHADAP USAHA DAGANG Stepanus Sandy; Juwita Atma Nadia Karno; Siti Kholifa Hadiono
Jurnal Ekonomi dan Bisnis Vol. 1 No. 8 (2024): JEBI: Jurnal Ekonomi dan Bisnis
Publisher : CV. Adiba Aisha Amira

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This research aims to determine differences in clothing business income in the city of Timika, to find out the factors that influence the choice of location for a trading business. The research method used in this research is a descriptive method. This research was conducted by 50 clothing traders. Data collection techniques were carried out using observation and questionnaires. The analytical instruments used are independent sample t test analysis and factor analysis. The results of the research are that there is no difference in clothing business income in Timika City, and the proximity of infrastructure, market (consumer) proximity, and location costs are factors that determine the choice of clothing business location in Timika City.
ANALISIS PENGARUH KUALITAS PELAYANAN DAN PERSEPSI HARGA TERHADAP KEPUTUSAN PEMBELIAN JASA BENGKEL LAS SARIRA MELALUI KEPUASAN Abigael Kiding Allo; Gabriella; Stepanus Sandy
Jurnal Ekonomi dan Bisnis Vol. 1 No. 9 (2024): JEBI: Jurnal Ekonomi dan Bisnis
Publisher : CV. Adiba Aisha Amira

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The aim of this research is to test whether service quality and price perceptions influence purchasing decisions at Sarira welding workshop services through satisfaction. The sample in this study came from the respondent population, namely customers of the Sarira welding workshop. The research method used in this research is the associative method. The analytical instrument in this research is a path analysis instrument using SPSS. Based on the results of research and data analysis, it shows that service quality has no significant effect on purchasing decisions, price perception has no significant effect on purchasing decisions, satisfaction has a significant effect on purchasing decisions, service quality has no significant effect on satisfaction, price perception has a significant effect on satisfaction, service quality has no has a significant influence on purchasing decisions through satisfaction and price perception has a significant influence on purchasing decisions through satisfaction. Testing was carried out partially for each variable.
ANALISIS PERILAKU SOSIAL SECOND BRANDED MASYARAKAT KOTA TIMIKA Stepanus Sandy; Riana Riana; Winda Oratmangun
Jurnal Ekonomi dan Bisnis Vol. 1 No. 9 (2024): JEBI: Jurnal Ekonomi dan Bisnis
Publisher : CV. Adiba Aisha Amira

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Abstract

The aim of this research is to determine the determining factors of second branded behavior of the people of Timika city. The data collection techniques used to obtain data in this research are observation techniques and questionnaires. The analysis used in this research is confirmatory factor analysis. The results obtained from the analysis in this research are that two new factors were formed from several indicators that have been identified, namely the brand intelligence factor and the celebrity intelligence factor which are the determining factors for the second branded social behavior of the people of Timika city.
ANALISIS PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK, HARGA DAN LOKASI MELALUI KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN CV. WANIA JAYA Novita Ria Sundari; Yusril Kurniawan; Stepanus Sandy
Jurnal Ekonomi dan Bisnis Vol. 2 No. 10 (2025): JEBI: Jurnal Ekonomi dan Bisnis
Publisher : CV. Adiba Aisha Amira

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Abstract

This study aims to determine the effect of service quality, product quality, price and location through customer satisfaction on customer loyalty. The data collected in the study are qualitative data and quantitative data sourced from the workshop entrepreneur CV. Wania Jaya. This type of research is quantitative with a sample size of 60 and the method used to analyze is SEM with the Smart-PLS Version 4.0 analysis tool. The results of the analysis show that service quality does not affect customer satisfaction, product quality does not affect customer satisfaction, price does not affect customer satisfaction, location has a significant effect on customer satisfaction, service quality does not affect customer loyalty, product quality has a significant effect on customer loyalty, price does not affect customer loyalty, location does not affect customer loyalty, customer satisfaction does not affect customer loyalty, service quality does not affect customer loyalty through customer satisfaction, product quality does not affect customer loyalty through customer satisfaction, price does not affect customer loyalty through satisfaction, and location does not affect customer loyalty through customer satisfaction.
Co-Authors Abigael Kiding Allo Abu Bakar Arifin Arifin Arsyam, Muhammad Aryati Arfah Asmaul Husna Asmaul Husna, Neng Silly Mulyadi Baharuddin Semmaila Baso Amang Citra Arta, Deddy Novie desi kristanti, desi Dinda Irfandi Fajar Supanto Fitalis Tappi Fitalis Tappi Fonataba, Mirandolla Mariolin Gabriella Gabriella Gabriella Hakim, Mohamad Zulman Ibnu Hajar Jamal, Herman Judijanto, Loso Juwita Atma Nadia Karno Karyono Karyono Lora Monica BR Ginting M Ludia Panggalo Manda, Darmawati Mirna . Mote, Maria Fatima Muh. Abduh Anwar Muh. Sabir Neng Silly Mulyadi Nifanngeljau, Johanis Novita Ria Sundari Novita Ria Sundari Pabendon, Tharsisius Piagi, Merlin Prediman Paelongan Raharusun o, Dionesia Reni Junia Akmone Riana Riana Rulan L Manduapessy Rulan L. Manduapessy Sabir, Muh sanusi, Anwar Siti Kholifa Hadiono Tabuni, Desi Taime, Habel Tharsisius Pabendon Tuti Fitriani Urbanus Fangohoi Vivilian Bahir Winda Oratmangun Yanti, Desi Rahmi Yusril Kurniawan Yusril Kurniawan