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All Journal Jurnal Kesehatan Karya Husada Humanism: Journal of Community Empowerment (HJCE) Jurnal Ilmiah Kesehatan Masyarakat : Media Komunikasi Komunitas Kesehatan Masyarakat Jurnal Kesmas Untika Luwuk: Public Health Journal Jurnal Cakrawala Promkes Journal of Language and Health Jurnal Keperawatan Jurnal Masyarakat COVID-19 : Journal of Health, Medical Records and Pharmacy
Purnomo, Parmadi Sigit
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Chemistry Dentistry Education Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health

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Journal : COVID-19 : Journal of Health, Medical Records and Pharmacy

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The Effect of Service Quality on Duafa Patient Satisfaction at Grha Sehat Baitul Maal Muamalat Rufaida Yogyakarta Putra, Hodiri Adi; Sundoro, Totok; Purnomo, Parmadi Sigit; Setyowati, Rustiana; Suharyanta, Dwi; Ispandiyah, Woro
COVID-19 : Journal of Health, Medical Records and Pharmacy Vol. 2 No. 01 (2024): COVID-19 : Journal of Health, Medical Records and Pharmacy
Publisher : CV. Devitara

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Abstract

Service quality assessment can be measured using five dimensions, namely assurance, reliability, responsiveness, empathy, and tangible.Grha Sehat Baitul Maal Muamalat Rufaida Yogyakarta in 17 duafa patients with the interview method there were 9 duafa patients who were dissatisfied with the service, namely in terms of physical appearance of Grha Sehat, equipment and safety guarantees for duafa patients. To determine the effect of service quality (Assurance, Reliability, Responsiveness, Empathy, Tangible) with patient satisfaction at Grha Sehat Baitul Maal Muamalat Rufaida Yogyakarta. This type of research uses quantitative research with sampling techniques, namely axial sampling. With a population of 103 patients, sample calculations using the slovin formula obtained 51 patients. The analysis used are: univariate analysis, bivariate analysis using t test and multivariate analysis using F test. Based on the results of the research conducted, there is an influence between assurance and patient satisfaction characterized by T test results of 0.001 < 0.05. There is no influence between reliability and patient satisfaction marked by T test results of 0.0687 > 0.05. There is an influence between Responsiveness characterized by T test results of 0.026 < 0.05. There is an influence between Empathy characterized by T test results of 0.025 < 0.05. There is no effect between Tangible marked with test results T 0.055 > 0.05. There is an influence on service quality (reliability, responsiveness, assurance, empathy and tangible) marked by a significant value of F test results, namely 0.000 < 0.05. Simultaneous testing with F test can be concluded that there is an influence of Service Quality on Patient Satisfaction duafa at Grha Sehat Baitul Maal Muamalat Rufaida Yogyakarta.
Co-Authors Amry, Riza Yulina Amyati Amyati, Amyati Dwi Suharyanta Edi Iskandar, Edi Eni Purwaningsih Fahrudin, Muhamad Irfan Khotimah, Anis Putra, Hodiri Adi Rahayu, Bety Agustina S, Pramukti Dian Setyowati, Rustiana Sri Setyowati Sundoro, Totok Supatmi Supatmi Suyatno Suyatno Tri Widayanti Triyono Triyono Warniningsih, Warniningsih Woro Ispandiyah