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All Journal E-Journal of Tourism Interaksi : Jurnal Ilmu Komunikasi JSEH (Jurnal Sosial Ekonomi dan Humaniora) Journal of Economic, Bussines and Accounting (COSTING) Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora (KAGANGA) Jurnal Pendidikan dan Keluarga Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Hospitality dan Pariwisata Kepariwisataan: Jurnal Ilmiah Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Inovasi Penelitian Jurnal Kajian Pariwisata dan Bisnis Perhotelan Jurnal Abdimas Ilmiah Citra Bakti (JAICB) Jurnal Pengabdian dan Pemberdayaan Nusantara (JPPNu) JURNAL ILMIAH GLOBAL EDUCATION Cross-border eProceedings of Engineering International Journal of Entrepreneurship and Sustainability Studies E-Amal: Jurnal Pengabdian Kepada Masyarakat
Iskandar, Hari
Bunda Mulia University
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ANALISIS FAKTOR LINGKUNGAN KERJA DAN KEPEMIMPINAN TERHADAP KINERJA KARYAWAN DI HOTEL AONE JAKARTA Iskandar, Hari
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 7 No. 2 (2024)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v7i2.78372

Abstract

Penelitian ini bertujuan mengetahui  pengaruh yang terjadi dari variabel faktor lingkungan kerja dan kepemimpinan terhadap kinerja karyawan sebagai variable Y di Hotel AONE. Dalam latar belakang permasalahan penulis telah melakukan observasi menemukan lingkungan kerja yang kurang memadai  di Hotel AONE dan kepemimpinan yang otoriter hanya mengambil keputusan sepihak saja. Perlunya dalam bekerja karyawan mengetahui undang-undang ketenaga kerjaan dan relevansi dengan situasi atau kondisi di Hotel AONE. Metode penelitian yang digunakan penulis yakni metode kuantitatif dengan regresi linear berganda. Tercakup dalam uji autokorelasi, uji koefisien determinasi, uji T, uji F, dan uji multikolinearitas untuk uji hipotesisi. Pada uji asumsi klasik tercakup dalam uji normalitas, histogram, plot, kolmogrov-smirnov test. Jumlah sampel sebanyak 50 orang staff karyawan Hotel AONE yang menjadi sampel uji penelitian, menggunakan teknik sampling dengan sampel jenuh. Hasil penelitian ini menyimpulkan bahwa faktor lingkungan kerja dan kepemimpinan memiliki pengaruh terhadap kinerja karyawan di Hotel AONE dengan melewati hasil uji hipotesis dan hasil uji asumsi klasik yang dilakukan oleh peneliti. Uji hipotesisnya menggambarkan Ho ditolak dan Ha diterima yang merepresentasikan bahwa pengaruh signifikan variabel (X) terhadap variabel (Y). Saran dalam pada lingkungan kerja dan kepemimpinan di Hotel AONE yang merupakan objek penelitian penulis yaitu perlu dikonsentrasi lebih lanjut mengingat hal ini memiliki pengaruh terhadap kinerja karyawan. Standar SOP yang ada masih lengah dalam menjalankannya diharapkan dapat menjadi konsentrasi bagi Hotel AONE. Hasil penelitian menunjukkan bahwa Lingkungan Kerja dan Kepemimpinan secara bersamaan memiliki pengaruh terhadap kinerja karyawan di Hotel AONE.  
The Analysis of the Effect of Remuneration Through Employees' Performance Improvement at Discovery Hotel Ancol Lieansyah, Fernando; Iskandar, Hari
JURNAL PENDIDIKAN DAN KELUARGA Vol 15 No 02 (2023): Jurnal Pendidikan dan Keluarga
Publisher : Fakultas Pariwisata dan Perhotelan Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jpk/vol15-iss02/1300

Abstract

The issue of remuneration in Jakarta is widely acknowledged, particularly the provincial minimum wage, which some workers find insufficient to meet their families' needs due to the high cost of living. In light of this situation, this research aims to examine whether remuneration serves as a motivating factor for employees at Discovery Hotel Ancol to enhance their performance. Employing a quantitative approach, this study utilizes statistical analysis as a means of data measurement, employing questionnaires distributed to 175 eligible respondents who are permanent employees receiving complete remuneration at Discovery Hotel Ancol. Saturation sampling is utilized as the sampling method for this study. Secondary data for this research are acquired from previous studies, books, journals, and the internet. The t-test conducted in this study reveals a significant influence of remuneration on employee performance at Discovery Hotel Ancol. The calculated t-value of 5.5958 surpasses the t-table value of 1.973, leading to the acceptance of the null hypothesis (Ho), indicating that the remuneration provided indeed affects employee performance. The absence of multicollinearity is supported by tolerance values above 0.10 and VIF values below 10. Heteroskedasticity test results demonstrate a significance value of 0.134, which exceeds 0.05, thereby concluding that the data utilized in this study does not exhibit heteroskedasticity. Furthermore, the R2 value of 0.413 indicates that the remuneration variable accounts for 41.3% of the influence on employee performance, with the remaining 58.7% being attributed to other unexplored variables. The findings confirm that the remuneration variable significantly affects employee performance at Discovery Hotel Ancol. It is hoped that this research will benefit stakeholders such as hotel owners and academics.
Analisis Pengaruh Revitalisasi Toko Merah Kota Tua Jakarta Terhadap Preferensi Berkunjung Wisatawan Febrian, Andrew; Iskandar, Hari
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 5 No. 2 (2024): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v5i2.5387

Abstract

This study aims to analyze the impact of the revitalization of Toko Merah in Kota Tua Jakarta on tourists' visiting preferences. The revitalization efforts included improvements and enhancements to attractions, amenities, accessibility, and services at Toko Merah. The research method used is quantitative, with data collection through questionnaires distributed to 400 respondents who have or have not visited Toko Merah. The results indicate that the revitalization of Toko Merah significantly affects tourists' visiting preferences. Most respondents (98.3%) who have visited expressed a high interest in the destination after the revitalization. Data analysis also shows that the dimensions of attractions, amenities, accessibility, and services each positively contribute to increasing tourists' interest in visiting. The conclusion of this study is that the revitalization of Toko Merah in Kota Tua Jakarta successfully enhances tourists' visiting preferences. This can serve as a reference for stakeholders in planning and executing the revitalization of other heritage buildings to increase tourist attraction. Recommendations include increasing promotions to reach segments of the community who have not yet visited and adjusting tourism services according to tourists' preferences and expectations.
Analisis Fasilitas Kerja Dan Gaya Kepemimpinan Terhadap Kinerja Karyawan Di Hotel Le Meridien Jakarta Efanandosa, Efanandosa; Iskandar, Hari
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 5 No. 2 (2024): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v5i2.5389

Abstract

This study aims to analyze the influence of workplace facilities and leadership styles on employee performance at Hotel Le Meridien Jakarta. It was found that well-equipped, tailored, and user-friendly workplace facilities enhance employee comfort and efficiency. Meanwhile, supportive, participative, and achievement-oriented leadership motivates employees towards high goal achievement. Based on the research findings, it is recommended to enhance employee welfare through comprehensive welfare programs, implement effective leadership styles, improve or add adequate workplace facilities, and organize relevant training and development. The study restricts issues to workplace facilities and leadership styles as intervening variables. It was found that workplace facilities and leadership styles significantly influence employee performance at Hotel Le Meridien Jakarta. Through these efforts, the hotel can attain competitive advantages in the hospitality industry, enhance guest and employee satisfaction. The conclusion is supported by an analysis of guest satisfaction survey data and research observations on workplace facilities and leadership styles at Hotel Le Meridien Jakarta. Suggestions include improving employee welfare, implementing effective leadership styles, upgrading workplace facilities, and organizing relevant training and development. Thus, the hotel can enhance employee performance, achieve higher guest satisfaction, and strengthen its position in the hospitality market.
Penerapan Customer Relationship Management Terhadap Minat Menginap Kembali Tamu Di Alila Hotel SCBD Kevin, Kevin; Iskandar, Hari
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 5 No. 2 (2024): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v5i2.5391

Abstract

This study aims to analyze the implementation of Customer Relationship Management (CRM) and its impact on the intention of guests to stay again at Alila Hotel SCBD. The theoretical foundation is based on Ripa Ioan Alexandru & Reinartz et al., who state that CRM can enhance customer loyalty through improved satisfaction and long-term relationships. The research method used is quantitative with purposive sampling technique. Data were collected through questionnaires distributed to 373 respondents who were guests of Alila Hotel SCBD. The margin of error applied in this study is 5%, according to the Slovin formula. The results of the study show that the implementation of CRM at Alila Hotel SCBD has a significant impact on guests' intention to stay again. Data analysis revealed that customer satisfaction and the quality of the relationship between guests and the hotel are the main factors influencing guest loyalty. The study also found that improving CRM implementation can increase the number of guests intending to stay again. The conclusion of this study is that CRM is an effective strategy in increasing guests' intention to stay again at Alila Hotel SCBD. It is recommended that hotel management continue to develop and improve their CRM systems to ensure better guest satisfaction and loyalty in the future.
PENINGKATAN DAYA TARIK WISATA DALAM MENINGKATKAN KESEJAHTERAAN MASYARAKAT DI DESA WISATA CIHIDEUNG UDIK BOGOR Ardiansyah, Imam; Krisnadi, Antonius Rizki; Dewantara, Yudhiet Fajar; Iskandar, Hari; Natalia, Dessy; Facrureza, Dewanta; Rosanto, Stephanie; Vishnuvardhana, Vishnuvardhana; Hema, Lamtiar
E-Amal: Jurnal Pengabdian Kepada Masyarakat Vol 4 No 2: Mei-Agustus 2024
Publisher : LP2M STP Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47492/eamal.v4i2.3214

Abstract

The implementation of the Community Service Program by the Hospitality and Tourism Study Program of Bunda Mulia University, designed with the main goal of expanding knowledge and enhancing the skills of participants, especially in understanding the potential of Cihideung Udik Village. This activity is also aimed at facilitating the establishment of cooperation and partnerships between Bunda Mulia University and the managers of Cihideung Udik Village, as a realization of the development of social competencies for lecturers. The conclusion highlights the role of Community Service as a platform where lecturers can share knowledge with the community, focusing on improving the quality of life, especially for participants from Cihideung Udik Village. Community Service is also considered a space that provides valuable experiences and guidance for participants, preparing them with practical knowledge to establish their own businesses and manage the potential of village tourism with high expertise. This conclusion reflects a commitment to comprehensive community development and the empowerment of village potential through participatory and educational approaches.edukatif
PENGELOLAAN DESA WISATA UNTUK MENJADIKAN DESA KOLEANG KABUPATEN BOGOR SEBAGAI DESA WISATA UNGGUL Ardiansyah, Imam; Krisnadi, Antonius Rizki; Iskandar, Hari; Natalia, Dessy; Facrureza, Dewanta; Rosanto, Stephanie; Vishnuvardhana, Vishnuvardhana; Hema, Lamtiar; Djunaid, Ika Suryono; Susanto, Prayogo; Dewantara, Yudhiet Fajar
E-Amal: Jurnal Pengabdian Kepada Masyarakat Vol 4 No 2: Mei-Agustus 2024
Publisher : LP2M STP Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47492/eamal.v4i2.3376

Abstract

This community service program was conducted in Koleang Tourism Village, Bogor Regency, with the aim of enhancing the management of the village as a tourist destination. The main objective of this activity was to improve the capacity and skills of local residents in harnessing tourism potential, enabling Koleang Village to develop into a leading tourist village. The methods used included training, mentoring, and workshops involving various stakeholders such as village authorities, local business operators, and the general community. The results of this program demonstrated an increase in residents' understanding and skills in marketing, service, facility management, and tourism product development. Additionally, the program successfully fostered better collaboration between the community and related parties in the development of the tourism village. Consequently, Koleang Village is expected to become a more attractive and competitive tourist destination, ultimately enhancing the local community's welfare
MODEL STRATEGI PENINGKATAN DAYA SAING USAHA MIKRO KECIL MENENGAH UNTUK PENINGKATAN PENJUALAN DI JAIL COFFEE KEMAYORAN Muhammad Fazry Harris; Hari Iskandar
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 5 (2024): Journal of Economic, Bussines and Accounting (COSTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i5.11440

Abstract

Penelitian ini mengungkap bahwa Jail Coffee Kemayoran telah mengadopsi beragam strategi dalam bauran pemasaran 8P untuk meningkatkan daya saingnya. Strategi ini termasuk menawarkan produk kopi berkualitas tinggi, penetapan harga yang strategis, lokasi yang strategis, iklan yang efektif, manajemen proses produksi yang cermat, dan kemitraan yang kuat dengan pemasok dan mitra bisnis lainnya. Dengan mengintegrasikan semua aspek ini, Jail Coffee Kemayoran berhasil mempertahankan posisinya di pasar kopi lokal, memperkuat loyalitas pelanggan, dan meraih pertumbuhan bisnis yang berkelanjutan. Namun, dalam menjalankan strategi tersebut, Jail Coffee Kemayoran juga menghadapi beberapa tantangan, seperti persaingan sengit, keterbatasan sumber daya, perubahan preferensi konsumen, regulasi ketat, serta keterbatasan infrastruktur dan teknologi. Untuk mengatasi tantangan-tantangan ini, Jail Coffee Kemayoran terus melakukan inovasi, meningkatkan kualitas produk dan layanan, berkolaborasi dengan pihak lain, memberikan pelatihan kepada karyawan, melakukan riset pasar, meningkatkan efisiensi operasional, menyesuaikan strategi pemasaran, memperbarui teknologi, mematuhi regulasi, dan menjadi fleksibel serta responsif terhadap perubahan pasar. Dengan upaya-upaya ini, Jail Coffee Kemayoran dapat mengatasi hambatan yang dihadapi dan terus meningkatkan daya saingnya.
PENGABDIAN KEPADA MASYARAKAT UNTUK MENINGKATKAN KEPUASAN TAMU DAN IMAGE YANG BAIK DI GLORIA SUITES JAKARTA Iskandar, Hari; Yurlandi, Richard
Jurnal Abdimas UNU Blitar Vol 6 No 2 (2024): Vol 6 No 2 (2024): Volume 6 Nomor 2 : Desember 2024
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28926/jppnu.v6i2.314

Abstract

Kegiatan ini bertujuan untuk menjelaskan kegiatan pengabdian kepada masyarakat yang telah dilakukan di Gloria Suites Jakarta dengan memberikan materi kualitas layanan hotel, Hygiene dan Sanitasi serta etika dan kewajiban yang benar guna meningkatkan kepuasan tamu, dan image yang baik di sektor perhotelan. Dengan mensintesis wawasan dari berbagai kegiatan PKM, kegiatan PKM ini menyelidiki dampak kualitas layanan terhadap persepsi pelanggan, loyalitas, dan tingkat kepuasan di hotel. Temuan dari studi tentang pengalaman layanan tentang bagaimana kualitas layanan memengaruhi kepuasan dan loyalitas tamu, yang pada akhirnya membentuk citra merek hotel. Dengan menganalisis dimensi kualitas layanan, seperti bukti nyata, keandalan, daya tanggap, jaminan, dan empati, kegiatan PKM ini bertujuan untuk memberikan pemahaman yang komprehensif tentang bagaimana hotel dapat menciptakan pengalaman tamu yang berkesan dan membangun posisi merek yang kuat. Melalui analisis multidimensi dari faktor-faktor yang memengaruhi kualitas layanan hotel, kegiatan PKM ini berupaya menawarkan wawasan berharga bagi manajer hotel dan praktisi industri untuk meningkatkan kepuasan tamu, menumbuhkan loyalitas merek, dan mempertahankan citra merek yang positif dalam lanskap perhotelan yang kompetitif.
PENINGKATAN KUALITAS LAYANAN HOSPITALITY MELALUI PELATIHAN DI UNIVERSITAS BUNDA MULIA UNTUK PT. MURNI SOLUSINDO NUSANTARA Dewantara, Yudhiet Fajar; Facrureza, Dewanta; Iskandar, Hari; Rosanto, Stephanie
Jurnal Abdimas Ilmiah Citra Bakti Vol. 5 No. 4 (2024)
Publisher : STKIP Citra Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38048/jailcb.v5i4.3713

Abstract

PT Murni Solusindo Nusantara, melalui sub-unitnya Klinik Kecantikan dan Kesehatan Murni Care, menghadapi permasalahan dalam efektivitas komunikasi emosional, kerjasama sinergis, optimalisasi proses reservasi, dan penerapan etika berbicara yang mempengaruhi kualitas layanan hospitality secara keseluruhan. Untuk mengatasi masalah ini, Universitas Bunda Mulia menyelenggarakan program pelatihan untuk meningkatkan keterampilan karyawan dalam bidang komunikasi efektif, pelayanan pelanggan, dan penerapan standar operasional prosedur (SOP) yang tepat. Program ini bertujuan untuk menerapkan standar kualitas layanan yang tinggi, sehingga dapat memperbaiki aspek-aspek yang kurang optimal dalam layanan yang diberikan. Pelatihan ini melibatkan seluruh staf Klinik Murni Care sebagai sasaran utama, dengan menggunakan metode Participatory Action Research (PAR), yang memungkinkan partisipasi aktif antara peneliti dan karyawan dalam proses pelatihan dan perbaikan berkelanjutan. Hasil dari pelatihan ini menunjukkan peningkatan signifikan dalam kualitas komunikasi antar karyawan dan antara staf dengan pelanggan, efisiensi dalam proses reservasi, serta penerapan SOP yang lebih ketat, yang berdampak positif terhadap kepuasan pelanggan dan reputasi klinik. Dengan demikian, program pelatihan ini memberikan kontribusi besar terhadap peningkatan kualitas layanan hospitality di Klinik Murni Care, berpotensi meningkatkan loyalitas pelanggan, dan mendukung pertumbuhan bisnis klinik dalam menghadapi persaingan industri hospitality yang semakin ketat.
Co-Authors Amanda Marleen Antonius Rizki Krisnadi Antonius Rizki Krisnadi DESSY NATALIA Dewantara, Yudhiet Fajar Djunaid, Ika Suryono Dwi Sanjoyo, Danu Efanandosa, Efanandosa Facrureza, Dewanta Febrian, Andrew Garry Vandy Wijaya Hema, Lamtiar Idris, Nina Imam Ardiansyah Imam Ardiansyah Jessica Prasethio Kevin kevin Lieansyah, Fernando Livia Sulijaya Lulu Lulu Maria Magdalena Mohamad, Norhaya Hanum Muhammad Fazry Harris Richard Yurlandi Rosanto, Stephanie Rustono - Sabrina Sung Jaya Sherina Jeanita Tjaya Sofia Naning Hertiana Supina, Supina Susanto, Prayogo Tjaya, Sherina Jeanita Veren Charlotta Vishnuvardhana, Vishnuvardhana Yudhiet Fajar Dewantara Yuditha, Devina Yurlandi, Richard ZhiYing, Jin