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Analysis of Effect on Service Recovery Four Star Hotel in Semarang City Heridiansyah, Jefri; Susetyarsi, Theresia; Indriastuti, Ariyani; Triasningrum, Frida Widyawati
Management Analysis Journal Vol 9 No 4 (2020): Management Analysis Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v9i4.40745

The purpose of this study is to find out: (1) How much influence does customer satisfaction have on the four-star hotel service recovery in Semarang City. (2) How much impact of customer trust on the service recovery of four-star hotels in Semarang, (3) How big is the influence of customer commitment on service recovery for four-star hotels in Semarang City. The sample in this study amounted to 57 respondents or customers. This study was analyzed using multiple linear regression includes the T-test, F test, and the coefficient of determination. Based on the results of the research and discussions, it can conclude that there is an effect of customer satisfaction on service recovery, there is an effect of customer trust on service recovery also there is an effect of customer commitment on service recovery.

Analysis of Effect on Service Recovery Four Star Hotel in Semarang City Heridiansyah, Jefri; Susetyarsi, Theresia; Indriastuti, Ariyani; Triasningrum, Frida Widyawati
Management Analysis Journal Vol 9 No 4 (2020): Management Analysis Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v9i4.40745

The purpose of this study is to find out: (1) How much influence does customer satisfaction have on the four-star hotel service recovery in Semarang City. (2) How much impact of customer trust on the service recovery of four-star hotels in Semarang, (3) How big is the influence of customer commitment on service recovery for four-star hotels in Semarang City. The sample in this study amounted to 57 respondents or customers. This study was analyzed using multiple linear regression includes the T-test, F test, and the coefficient of determination. Based on the results of the research and discussions, it can conclude that there is an effect of customer satisfaction on service recovery, there is an effect of customer trust on service recovery also there is an effect of customer commitment on service recovery.

RETENSI NASABAH DITELAAH DARI LAYANAN MOBILE BANKING DAN KEPERCAYAAN NASABAH Mukti, Mukti; Arma, Aulia; Rahmadi, Rahmadi; Triasningrum, Frida Widyawati
JURNAL CAPITAL : Kebijakan Ekonomi, Manajemen dan Akuntansi Vol 7 No 1 (2025): jurnal capital
Publisher : Sekolah Tinggi Ilmu Ekonomi Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33747/capital.v7i1.269

BTPN Syariah is a dedicated bank for fulfilling customer needs and making an effort to increase the quality of its services. The problem in this study is that there has been a decline in customer retention, which is indicated by the increasing number of savings accounts that have not had the last transaction for more than 6 months in the period 2023 - 2024, this indicates a decline in customer trust in banking services provided by BTPN Syariah, where a decline in customer trust can reduce customer retention. The purpose of this study is to test and analyze the influence of mobile banking services and customer trust in customer retention Population in study This is BTPN Syariah KC Berau customers totaling 97 people. Engineering sampling in study This uses random sampling. Tool analysis in this study covers test instrument (test validity, test reliability), test assumption classic (test normality, test multicollinearity, test heteroscedasticity), multiple linear regression, test hypothesis through test t, test F, and test coefficient determination. Results of this study prove that variable mobile banking services have a significant influence on customer retention. This is show with mark coefficient regression as big as 0.259 . Whereas For mark count ( 2 , 640 ) > table (1,661)And sign (0.0 10 ) < sign a (0 ,05 ). The results of this study show that customer trust variables have a significant influence on customer retention. This is shown with mark coefficient regression of 0.292 . While For mark tcount (2, 723 ) > table (1,661) And sign ( 0.008 ) > sign a (0 ,05 ). Conclusion study This is mobile banking services have a positive influence on customer retention. Direction coefficient regression positive shows existence positive influence mobile banking services to customer retention, so that Hypothesis 1 is accepted. Customer Trust influences Customer retention. Direction coefficient regression positive shows existence influence positive customer trust to customer retention, so that hypothesis 2 is accepted. Share Researcher Furthermore, in order to be able to add another variable To understand more in mechanisms involved in influencing mobile banking services and customer trust to retain customers. Suggested variables are: halal perception, influencers

KINERJA PEGAWAI DIKAJI DARI KEPEMIMPINAN, BUDAYA ORGANISASI DAN MOTIVASI Khayatun, Siti; Hartarini, Yovita Mumpuni; Triasningrum, Frida Widyawati
JURNAL CAPITAL : Kebijakan Ekonomi, Manajemen dan Akuntansi Vol 7 No 1 (2025): jurnal capital
Publisher : Sekolah Tinggi Ilmu Ekonomi Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33747/capital.v7i1.272

This research aims to find out how much influence Leadership, Organizational Culture and Motivation have on Employee Performance at the Education and Culture Service in Pati Regency. The population in this study were employees Performance at the Education and Culture Service in Pati Regency who were present at the time of data collection, namely 94 employees Performance at the Education and Culture Service in Pati Regency. The collection technique uses accidental sampling, which is a method of determining samples by taking respondents who happen to be present or available in a place according to the research context. The research method used is multiple linear regression analysis method, partial testing (T test), model significance testing (F test) and coefficient of determination testing (R²). The results of this research show a leadership regression coefficient value of 0.204. Meanwhile, the Tcount value is 3.638>Ttable 1.987 and the sign is 0.000, Organizational Culture is 0.553. Meanwhile, the Tcount value is 13.789>1.987 and Motivation is 0.411. Meanwhile, the T value is 6.331> 1.987 and the sign is 0.000. Based on the test results, the coefficient of determination R2 is 77.1%. This means that the relationship between leadership, organizational culture and motivation has a positive and significant influence on employee performance at the Department of Education and Culture in Pati Regency. This can be proven in the F test of F count 101.166> F table 2.70 with a significance figure = 0.000 at Department of Education and Culture in Pati Regency. Leadership is influential in maintaining optimal employee performance, so it is recommended that you continue to implement and maintain good leadership, Organizational Culture within the organization so that employees Performance at the Education and Culture Service in Pati Regency are able to be motivated when their leadership is good in all respects, because in an organization or agency the decision remains in the hands of the leader.

PERAN KUNCI HRD DALAM MENGAKSELERASI KOMPETENSI SDM (SUMBER DAYA MANUSIA) MENUJU MEA (MASYARAKAT EKONOMI ASEAN) triasningrum, frida widyawati; Nafiah, Zumrotun; Sukarsono, Sukarsono
JURNAL CAPITAL : Kebijakan Ekonomi, Manajemen dan Akuntansi Vol 7 No 1 (2025): jurnal capital
Publisher : Sekolah Tinggi Ilmu Ekonomi Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33747/capital.v7i1.284

In the era of globalization, the Fourth Industrial Revolution, and regional economic integration such as the ASEAN Economic Community (AEC), the role of Human Resource Development (HRD) has become increasingly strategic in developing competitive and adaptive human capital. HRD serves not only as a training facilitator but also as a strategic partner responsible for managing employee competencies through data-driven and industry-relevant approaches. This study aims to evaluate the role of HRD in enhancing organizational competitiveness through holistic and internationally oriented recruitment, training, and human capital development strategies. A descriptive qualitative method with an exploratory approach was used to understand the dynamics of HR management in the context of AEC and digital transformation. The results show that leading companies have integrated digital technologies in recruitment and training processes, applied competency-based training, and emphasized foreign language proficiency and cross-cultural communication. Furthermore, the success of human resource development is also influenced by collaboration between government, industry, and educational institutions in creating an inclusive policy and training ecosystem. Therefore, HRD plays a crucial role in building organizational competitive advantage and preparing a workforce capable of adapting to global challenges.

PENGARUH LIKUIDITAS, SOLVABILITAS DAN AKTIVITAS TERHADAP KINERJA KEUANGAN PADA PERUSAHAAN MANUFAKTUR SEKTOR INDUSTRI BARANG KONSUMSI Arif, Mochamad; Purwaningrum, Desyani; Handayani, Dewi Sri; Triasningrum, Frida Widyawati
JURNAL CAPITAL : Kebijakan Ekonomi, Manajemen dan Akuntansi Vol 7 No 1 (2025): jurnal capital
Publisher : Sekolah Tinggi Ilmu Ekonomi Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33747/capital.v7i1.287

This study aims to analyze the effect of liquidity, solvency, and activity on financial performance in consumer goods manufacturing companies listed on the Indonesia Stock Exchange (IDX) for the period 2021–2023. Financial performance is measured by Return on Assets (ROA) as the dependent variable, while liquidity is measured by Current Ratio (CR), solvency by Debt to Equity Ratio (DER), and activity by Total Assets Turnover (TATO) as the independent variable. This study uses a quantitative approach using purposive sampling, so that a sample of 23 companies was obtained with a total of 69 observations over three years. The data analysis method used is multiple linear regression, preceded by a classical assumption test. The results of the study indicate that partially: (1) Liquidity has a positive and significant effect on financial performance, (2) Solvency does not have a significant effect on financial performance, and (3) Activity has a positive and significant effect on financial performance. Simultaneously, the three independent variables have a significant effect on the company's financial performance. These findings suggest that firms should maintain adequate liquidity and asset utilization efficiency to support profitability, while paying attention to their capital structure to avoid burdening financial performance. This study offers implications for corporate management and investors in making strategic decisions.

Pengenalan Kosakata Bahasa Inggris Pada Anak Usia Dini di Kelompok Bermain (KB) Salma Ceria School Semarang Triasningrum, Frida Widyawati; Mumpuni, Yovita
Innovative: Journal Of Social Science Research Vol. 4 No. 4 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i4.14287

Belajar Bahasa Inggris sudah menjadi hal yang tidak asing lagi karena Bahasa Inggris adalah Bahasa Internasional yang sudah banyak digunakan dalam berbagai situasi khususnya pada saat ini. Memberikan pembelajaran Bahasa Inggris sejak dini akan lebih efektif karena kebutuhan penguasaan Bahasa Inggris saat ini sangat menjadi prioritas utama. Perkembangan otak anak yang begitu cepat pada anak usia dini berdampak pada aspek perkembangan lainnya seperti kognitif, Bahasa, sosial emosional dan fisik motorik. Pengenalan kosakata Bahasa Inggris pada anak usia dini adalah salah satu cara untuk mengukur kemampuan seseorang dalam berbicara, mendengarkan, membaca, dan menulis kelak dimasa yang akan datang. Tujuan dari penelitian ini yaitu untuk mengetahui metode yang digunakan oleh guru dalam pengenalan kosakata bahasa inggris kepada anak usia dini. Penelitian ini menggunakan metode kualitatif deskriptif. Penelitian ini dilakukan di KB Salma Ceria School Semarang dengan subjek penelitian 13 Anak dan 1 orang guru. Teknik pengumpulan data dalam penelitian ini menggunakan teknik observasi dan wawancara. Analisis data berupa reduksi data, penyajian data, dan kesimpulan. Hasil yang didapat dalam penelitian ini yaitu metode yang digunakan guru untuk mengenalkan kosakata bahasa inggris kepada anak yaitu menggunakan metode movie time dan metode bernyanyi.

EFFICIENCY OF CASH TURNOVER, INVENTORY, AND RECEIVABLES: THE SECRETS BEHIND THE PROFITABILITY LEVEL OF FOOD AND BEVERAGE COMPANIES Arif, Mochamad; Nafiah, Zumrotun; Triasningrum, Frida Widyawati
JURNAL CAPITAL : Kebijakan Ekonomi, Manajemen dan Akuntansi Vol 7 No 2 (2025): jurnal capital
Publisher : Sekolah Tinggi Ilmu Ekonomi Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33747/capital.v7i2.318

This study aims to analyze the effect of cash turnover, inventory turnover, and receivables turnover on profitability in manufacturing companies within the food and beverage sector listed on the Indonesia Stock Exchange (IDX) for the 2020–2023 period. Profitability reflects a company's ability to generate profits through the effective management of resources and working capital. In this study, profitability is measured using the Return on Assets (ROA) ratio, which indicates how efficiently assets are utilized to generate earnings. The research data were obtained from the annual financial reports of companies listed on the IDX. The population consisted of 46 manufacturing companies, and by applying a purposive sampling technique, 12 companies were selected as samples over a three-year observation period, resulting in 36 total data observations. This study employs a quantitative associative approach, and the data were analyzed using multiple linear regression with the SPSS software. The results show that cash turnover has no significant effect on profitability, indicating that fluctuations in cash do not necessarily impact company profits. In contrast, inventory turnover has a positive and significant effect on profitability, implying that faster inventory conversion into sales leads to higher profits. Meanwhile, receivables turnover also has a significant effect on profitability, demonstrating that effective receivables management contributes to increased profitability. Simultaneously, the three independent variables—cash turnover, inventory turnover, and receivables turnover—affect the profitability of manufacturing companies. These findings highlight the importance of effective working capital management in enhancing financial performance. Efficient management of cash, inventory, and receivables helps maintain liquidity and accelerate the operating cycle, which ultimately boosts profitability. This study is expected to provide valuable insights for manufacturing companies to optimize their working capital management and for investors to assess corporate financial performance. Moreover, it serves as an academic reference for future research by suggesting the inclusion of additional variables such as firm size or liquidity.

Pengaruh Kompetensi SDM, Penerapan Standar Akuntansi Dan Sistem Akuntansi Keuangan Terhadap Kualitas Laporan Keuangan Pada Koperasi Langgeng Jaya Abadi di Pati. Heru Pranoto, Sarastanto Aulia; Sopi, Sopi; Triasningrum, Frida Widyawati
JURNAL CAPITAL : Kebijakan Ekonomi, Manajemen dan Akuntansi Vol 7 No 2 (2025): jurnal capital
Publisher : Sekolah Tinggi Ilmu Ekonomi Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33747/capital.v7i2.327

This study aims to determine the effect of human resource competence, the application of accounting standards, and the financial accounting system on the quality of financial statements at Koperasi Langgeng Jaya Abadi in Pati. The quality of financial statements is the final result of the accounting process that provides understandable financial information for users and can be used for future decision-making. The population in this study consisted of 32 respondents, including educators and education personnel who manage finances within Koperasi Langgeng Jaya Abadi Pati. The independent variables in this study are human resource competence (X1), application of accounting standards (X2), and financial accounting system (X3). The dependent variable is the quality of financial statements (Y). Data were collected using a questionnaire, and the analysis technique used was multiple regression. The results showed that the human resource competence variable had a regression coefficient value of 0.229 with a significance value of 0.012, indicating that human resource competence has a positive and significant effect on the quality of financial statements. The accounting standards application variable showed a regression coefficient of 1.035 with a significance value of 0.000, proving that the application of accounting standards has a positive and significant effect on the quality of financial statements. The financial accounting system variable showed a regression coefficient of 0.220 with a significance value of 0.020, indicating that the financial accounting system has a positive and significant effect on the quality of financial statements. It is recommended that Koperasi Langgeng Jaya Abadi Pati improve the competence of financial management employees in managing and presenting financial statements. This is because some employees still have low skills and knowledge in accounting. The cooperative should also evaluate the application of accounting standards to ensure that financial reports comply with the applicable accounting rules and present financial information fairly and fairly, as this is an obligation.

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