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All Journal Jurnal Teknologi dan Manajemen Informatika JAMIN : Jurnal Aplikasi Manajemen dan Inovasi Bisnis Jurnal Penelitian Ecoducation
Illa, Mas Totok
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Pengaruh Kualitas Pelayanan dan Harga Terhadap Kepuasan Konsumen J&T Express Cabang Dau Kabupaten Malang Eka Yan Fardian Pranata; Mas Totok Illa; Muhammad Afif
JAMIN : Jurnal Aplikasi Manajemen dan Inovasi Bisnis Vol 7, No 2 (2025): JAMIN
Publisher : STIE Kertanegara Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47201/jamin.v7i2.233

Abstract

Penelitian ini dilakukan bertujuan untuk mengetahui pengaruh kualitas pelayanan dan harga terhadap kepuasan konsumen J&T Express Cabang Dau Kabupaten Malang.  Penelitian ini adalah penelitian berjenis kuantitatif. Populasi pada penelitian ini adalah konsumen J&T Express Cabang Dau Kabupaten Malang. Sampel penelitian sebanyak 100 orang responden di peroleh dari rumus Lameshow. Teknik sampling yang dilakukan dalam penelitian ini adalah nonprobability sampling, yaitu teknik pengambilan sampel yang tidak memberi peluang atau kesempatan sama bagi setiap unsur anggota populasi untuk dipilih menjadi sampel. Teknik analisi data yang digunakan yaitu uji validitas, reliabilitas, uji asumsi klasik dan analisis linear berganda.  Berdasarkan hasil penelitian ini menunjukan bahwa kualitas pelayanan secara parsial berpengaruh signifikan terhadap kepuasan konsumen, sedangkan untuk harga secara parsial tidak berpengaruh signifikan terhadap kepuasan konsumen. akan tetapi kualitas pelayanan dan harga secara simultan berpengaruh signifikan terhadap kepuasan konsumen J&T Express Cabang Dau Kabupaten Malang. Kata kunci—Kualitas Pelayanan, Harga, Kepuasan Konsumen
Implementation of Agile Methods in Production Planning and Control: The Role of Quality as Mediation towards Customer Satisfaction at Be Adab Coffee Shop Malang Anton Ferry Ananda; Dedi Sukariyono; M Mastotok Illah; Lianita Widyaratna Kristanti; Handik Purwantoro
Jurnal Penelitian Vol. 22 No. 1 (2025): June 2025
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jp.v22i1.16001

Abstract

In the context of the coffee shop industry, it is important to understand how effective management methods can be applied to improve product and service quality. One approach that is gaining popularity is the Agile method, which was originally used in software development. These methods are now starting to be adapted in coffee shop production planning and control, enabling faster response to changing customer needs. Agile methods emphasize collaboration and iterative development, which is expected to improve product quality. However, the implementation of Agile methods is not easy. The process requires a deep understanding of the integration of various variables to achieve the desired goal. In this study, quality improvement serves as an important mediating variable, bridging the relationship between Agile methods and customer satisfaction. This research uses descriptive and associative approaches, where descriptive research describes the characteristics of respondents, while associative research tests the relationship between independent, mediating, and dependent variables. The research population includes all Be Adab Coffee Shop customers, with a sample size of 80 respondents. The data was analyzed using Smart PLS (Partial Least Squares) software. The results showed that the Agile method in planning has a positive effect on customer satisfaction, which means that the application of this method can make a good contribution. However, the effect of Agile methods on quality is insignificant, indicating that quality improvement cannot be relied upon as a direct result of applying these methods. In contrast, production control was shown to have a significant influence on quality. In addition, quality also has a positive impact on customer satisfaction. However, analysis of the effect of Agile methods in planning on customer satisfaction through quality showed no significant effect.
Agility Organization: Strategi Bertahan Perusahaan Dalam Ketidakpastian Ekonomi Global Mas Totok Illa; Muhammad Afif; Ginanjar Indra Kusuma Nugraha
JAMIN : Jurnal Aplikasi Manajemen dan Inovasi Bisnis Vol 8, No 2 (2026): JAMIN
Publisher : STIE Kertanegara Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47201/jamin.v8i2.286

Abstract

ABSTRAKKetidakpastian ekonomi global yang semakin kompleks memaksa organisasi mengembangkan strategi bertahan yang adaptif dan responsif terhadap perubahan lingkungan bisnis yang volatile, uncertain, complex, dan ambiguous (VUCA). Penelitian ini bertujuan menganalisis implementasi agility organization sebagai strategi bertahan perusahaan dalam menghadapi ketidakpastian ekonomi global melalui pendekatan systematic literature review. Metode penelitian menggunakan Systematic Literature Review (SLR) dengan menganalisis 30 artikel jurnal berkualitas tinggi dari database Scopus, Web of Science, Science Direct, dan database nasional periode 2021-2025. Proses seleksi literature mengikuti pedoman PRISMA 2020 dengan analisis thematic analysis untuk mengidentifikasi pola dan tema implementasi organizational agility. Hasil penelitian menunjukkan bahwa organizational agility telah berevolusi dari kemampuan reaktif menjadi kapabilitas proaktif yang dimediasi oleh transformasi digital dan big data capability. Implementasi agility organization memerlukan integrasi empat dimensi utama: transformasi digital sebagai enabler, restructuring organisasi menuju struktur fleksibel, strategic human resource management, dan pengembangan budaya pembelajaran berkelanjutan. Faktor-faktor kritis keberhasilan meliputi kepemimpinan transformasional, kapabilitas teknologi, kompetensi digital karyawan, dan budaya organisasi yang mendukung inovasi. Efektivitas agility organization terbukti signifikan dalam meningkatkan organizational resilience dan competitive advantage melalui peningkatan kecepatan respons pasar, fleksibilitas operasional, dan kinerja finansial. Penelitian mengidentifikasi tiga tantangan utama implementasi: gap konsep teoritis dengan praktik lapangan, heterogenitas faktor kritis across industries, dan belum terstandarisasinya framework pengukuran organizational agility. Kata Kunci: organizational agility, ketidakpastian ekonomi, business resilience, transformasi digital, strategic management
Co-Authors AGUS HARYONO Ananda, Anton Ferry Aysi Rinda Rosdiana Efka Riza Eka Yan Fardian Pranata Finia Rizki Utami Ginanjar Indra Kusuma Nugraha Gufron Gufron, Gufron muhammad afif Ningsih, Sri Dwi Nur Dewi Rohmatus Sholihah Purwantoro, Handik Sarwo Edi Septian Adi Nugraha Sukariyono, Dedi Sumita, Ari Eka Thomas Djaka Setya W. Gening, Maria Varani Widyaratna, Lianita