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All Journal JURNAL SAINS PEMASARAN INDONESIA SEIKO : Journal of Management & Business JURNAL PENDIDIKAN SAINS SOSIAL DAN AGAMA Jurnal Manajemen
Rismadi, Bambang
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Business Development Strategy Through Enhancement of Resources and Attraction Using The Analytical Hierarchy Process (AHP): A Case Study of RSUD Kota Bogor Rowi, Roos Farieanna; Ranti, Benny; Rismadi, Bambang; Tarumingkeng, Rudy C.
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 23, No 3 (2024): Desember
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jspi.v23i3.246-256

Abstract

This research aims to formulate a business development strategy for RSUD Kota Bogor through the enhancement of resources and attractiveness using the Analytical Hierarchy Process (AHP). In the healthcare context, access to quality services is a priority, following the standards established by the World Health Organization (WHO). This study employs a qualitative approach, involving in-depth interviews with management and medical personnel. Analysis results reveal that resources, including financial, human resources, and facilities, as well as attractiveness—comprising customer satisfaction and market factors—significantly influence the hospital's business development. Three main strategies are proposed: development of the hospital as a leading referral institution, establishment of the hospital as a teaching facility, and the implementation of digital services. The findings are expected to provide RSUD Kota Bogor’s management with a guide for developing effective and sustainable strategies
The Influence Of Entrepreneurship Leadership And Growth Mindset On Community Empowerment With Organizational Trust As An Intervening Variable: A Case Study Of Al-Ittifaq Islamic Boarding School, Ciwidey, Bandung Mahdi, Uteng; Ranti, Benny; Rismadi, Bambang; Pakpahan, Marisi
Jurnal Pendidikan, Sains Sosial, dan Agama Vol. 10 No. 2 (2024): Jurnal Pendidikan, Sains Sosial, dan Agama
Publisher : STABN RADEN WIJAYA WONOGIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53565/pssa.v10i2.1879

Abstract

This study aims to analyze the Influence of Entrepreneurship Leadership and Growth Mindset on Community Empowerment with Organizational Trust as an Intervening Variable: A Case Study of Al-Ittifaq Islamic Boarding School, Ciwidey Bandung. This study uses a quantitative approach. The population of this study is the community in the Al-Ittifaq Islamic Boarding School environment, Ciwidey Bandung, who are members of an empowerment group managed by the Islamic boarding school, with a total of 300 farmer groups. The results of this study indicate that there is a positive influence Entrepreneurship Leadership towards Community Empowerment through Organizational Trust is proven because the path coefficient is 0.099 supported by a t count of 2.061 > 1.96 with a ρ-value of 0.040 < 0.05. In addition, there is an influence Growth Mindset towards Community Empowerment through Organizational Trust is proven because the path coefficient of 0.198 is supported by a t count of 2.729 > 1.96 with a ρ-value of 0.007 < 0.05. The conclusion of this study shows that the trust of the community in the Islamic boarding school environment towards the Leaders of the Boarding School and the organization of the Islamic boarding school, is able to mediate the influence of Entrepreneurship Leadership on Community Empowerment. This means that the entrepreneurial leadership style of the Boarding School Leaders will have a stronger influence on the empowerment program, if assisted by the high trust of the community in the Boarding School Leaders and the organization of the Islamic boarding school. The implications of this study can encourage the community in the Islamic boarding school environment to maintain their positive mindset , both towards the Islamic boarding school organization and the Boarding School Leaders, thereby increasing the trust and confidence of the community in the Boarding School Leaders and the Islamic boarding school and having an impact on the success of the empowerment program.
Transformasi Perilaku Organisasi melalui Implementasi ISO 27001:2022 pada Industri Pialang Berjangka: Studi Kasus PT. Century Investment Futures Sacha, Shinta; Sri Sundari; Rismadi, Bambang; Marisi Pakpahan
Jurnal Pendidikan, Sains Sosial, dan Agama Vol. 11 No. 1 (2025): Jurnal Pendidikan, Sains Sosial, dan Agama Vol 11 No 1
Publisher : STABN RADEN WIJAYA WONOGIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53565/pssa.v11i1.2009

Abstract

Penerapan ISO 27001:2022 sebagai standar sistem manajemen keamanan informasi (SMKI) menjadi kebutuhan mendesak dalam menghadapi ancaman siber di sektor keuangan, khususnya pada perusahaan pialang berjangka. Penelitian ini bertujuan untuk menganalisis bagaimana kebijakan keamanan informasi diimplementasikan dan bagaimana pengaruhnya terhadap perilaku organisasi. Penelitian dilakukan dengan pendekatan kualitatif-deskriptif menggunakan model implementasi kebijakan George C. Edward III yang mencakup variabel komunikasi, sumber daya, disposisi, dan struktur birokrasi. Data dikumpulkan melalui observasi, wawancara mendalam, dan studi dokumentasi terhadap karyawan dan manajemen PT. Century Investment Futures. Hasil penelitian menunjukkan bahwa implementasi ISO 27001:2022 mendorong peningkatan kesadaran terhadap keamanan informasi, keterlibatan karyawan dalam perlindungan data, serta penguatan budaya organisasi berbasis risiko. Namun, tantangan tetap ada seperti keterbatasan infrastruktur dan kebutuhan sumber daya manusia dengan kompetensi teknologi informasi lanjutan. Penelitian ini menyimpulkan bahwa ISO 27001:2022 efektif diterapkan dalam meningkatkan tata kelola keamanan informasi sekaligus mempengaruhi perilaku organisasi secara positif.
Pengaruh Resiliensi dan Forgivness Terhadap Kinerja Guru Generasi Z Roswah, Hesmi Fahd; Prayogi, Ratnawati; Rismadi, Bambang; Pakpahan, Marisi
SEIKO : Journal of Management & Business Vol 8, No 2 (2025): July - December
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v8i2.10083

Abstract

Generasi Z, yang lahir antara 1997–2012, merupakan generasi digital native yang membawa karakteristik unik ke dalam profesi guru, termasuk ketergantungan pada teknologi, orientasi nilai yang kuat, serta kerentanan terhadap stres dan kecemasan. Tantangan kesehatan mental, tekanan kerja, dan ketidaksesuaian nilai dapat menurunkan kinerja dan meningkatkan risiko burnout. Penelitian ini bertujuan untuk menganalisis pengaruh resiliensi dan forgiveness terhadap kinerja guru Generasi Z, baik secara parsial maupun simultan. Metode kuantitatif digunakan dengan sampel 111 guru Gen Z di Jakarta Timur melalui teknik accidental sampling. Data dikumpulkan menggunakan kuesioner dan dianalisis dengan regresi berganda menggunakan SPSS 25. Hasil penelitian menunjukkan bahwa baik resiliensi (β = 0,364; p = 0,000) maupun forgiveness (β = 0,388; p = 0,000) berpengaruh positif dan signifikan terhadap kinerja guru secara parsial. Secara simultan, kedua variabel menjelaskan 27,1% variasi kinerja guru. Simpulan penelitian mengonfirmasi bahwa resiliensi dan forgiveness merupakan faktor psikologis penting yang dapat meningkatkan kinerja guru Generasi Z dengan membantu mereka beradaptasi, pulih dari tekanan, dan mengelola emosi negatif.
Strategi Rumah Sakit dalam Mengembangkan Kompetensi Layanan Sahabat Pelanggan untuk Mendukung Terwujudnya Pelayanan Prima di RSUD Kota Bogor Patrick, Patrick; Prayogi, Ratnawati; Rismadi, Bambang; Rudianto, Rudianto
Jurnal Manajemen Vol 14 No 2 (2025): Mei - Oktober 2025
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jm.v14i2.1497

Abstract

This research analyzes strategies for enhancing the competence of Customer Service personnel to improve the quality of healthcare services. Employing a qualitative approach, the research utilizes in-depth interviews, observations, and document analysis for data collection. The findings reveal that essential competencies for personnel include effective communication skills, empathy, and basic medical knowledge. Despite the implementation of the Customer Service concept, challenges such as insufficient ongoing training programs and poor coordination among units persist, hindering service quality. To address these issues, the study proposes strategies involving continuous training, the enhancement of information systems, and performance evaluations based on SERVQUAL indicators. Implementing these strategies is expected to significantly improve service quality at RSUD Kota Bogor, thereby enhancing the hospital's reputation as a provider of high-quality, family-friendly healthcare services. This research aims to assist hospital management in developing more effective policies for building the competencies of Customer Service personnel, ultimately contributing to improved patient satisfaction and loyalty.
Co-Authors Mahdi, Uteng Marisi Pakpahan Pakpahan, Marisi Patrick Patrick Prayogi, Ratnawati Ranti, Benny Roswah, Hesmi Fahd Rowi, Roos Farieanna Rudianto Rudianto Rudy C. Tarumingkeng Sacha, Shinta Sundari, Sri