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All Journal SEIKO : Journal of Management & Business Jurnal Manajemen Indonesian Journal of Research and Educational Review (IJRER)
Prayogi, Ratnawati
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Religion Arts Humanities Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Physics Social Sciences Other

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Pengaruh Gaya Kepemimpinan Transformasional, Motivasi dan Inovasi Terhadap Kinerja Guru Generasi Z di Jenjang SMA Kota Jakarta Timur Fadhiil, Rahmat; Prayogi, Ratnawati; Pakpahan, Marisi
SEIKO : Journal of Management & Business Vol 8, No 2 (2025): July - December
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v8i2.10131

Abstract

Perkembangan Generasi Z dalam dunia pendidikan menuntut pendekatan manajemen yang sesuai, khususnya dalam meningkatkan kinerja guru muda. Penelitian ini bertujuan menganalisis pengaruh gaya kepemimpinan transformasional, motivasi, dan inovasi terhadap kinerja guru Generasi Z di SMA Jakarta Timur. Metode kuantitatif digunakan dengan kuesioner terhadap 158 responden, dianalisis menggunakan regresi linear berganda. Hasil penelitian menunjukkan bahwa ketiga variabel berpengaruh signifikan secara parsial dan simultan terhadap kinerja guru. Inovasi menjadi faktor paling dominan (β=0,545), diikuti oleh gaya kepemimpinan transformasional (β=0,241) dan motivasi (β=0,162). Secara bersama-sama, ketiganya menjelaskan 82% variasi kinerja guru (R²=0,820). Simpulan penelitian ini menegaskan bahwa lingkungan kerja yang mendukung inovasi, dipimpin secara transformasional, dan memotivasi secara intrinsik, sangat penting untuk mengoptimalkan kinerja guru Generasi Z. Temuan ini merekomendasikan pendekatan manajemen sekolah yang holistik dan adaptif terhadap karakteristik generasi digital.
Pengaruh Resiliensi dan Forgivness Terhadap Kinerja Guru Generasi Z Roswah, Hesmi Fahd; Prayogi, Ratnawati; Rismadi, Bambang; Pakpahan, Marisi
SEIKO : Journal of Management & Business Vol 8, No 2 (2025): July - December
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v8i2.10083

Abstract

Generasi Z, yang lahir antara 1997–2012, merupakan generasi digital native yang membawa karakteristik unik ke dalam profesi guru, termasuk ketergantungan pada teknologi, orientasi nilai yang kuat, serta kerentanan terhadap stres dan kecemasan. Tantangan kesehatan mental, tekanan kerja, dan ketidaksesuaian nilai dapat menurunkan kinerja dan meningkatkan risiko burnout. Penelitian ini bertujuan untuk menganalisis pengaruh resiliensi dan forgiveness terhadap kinerja guru Generasi Z, baik secara parsial maupun simultan. Metode kuantitatif digunakan dengan sampel 111 guru Gen Z di Jakarta Timur melalui teknik accidental sampling. Data dikumpulkan menggunakan kuesioner dan dianalisis dengan regresi berganda menggunakan SPSS 25. Hasil penelitian menunjukkan bahwa baik resiliensi (β = 0,364; p = 0,000) maupun forgiveness (β = 0,388; p = 0,000) berpengaruh positif dan signifikan terhadap kinerja guru secara parsial. Secara simultan, kedua variabel menjelaskan 27,1% variasi kinerja guru. Simpulan penelitian mengonfirmasi bahwa resiliensi dan forgiveness merupakan faktor psikologis penting yang dapat meningkatkan kinerja guru Generasi Z dengan membantu mereka beradaptasi, pulih dari tekanan, dan mengelola emosi negatif.
Strategi Rumah Sakit dalam Mengembangkan Kompetensi Layanan Sahabat Pelanggan untuk Mendukung Terwujudnya Pelayanan Prima di RSUD Kota Bogor Patrick, Patrick; Prayogi, Ratnawati; Rismadi, Bambang; Rudianto, Rudianto
Jurnal Manajemen Vol 14 No 2 (2025): Mei - Oktober 2025
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jm.v14i2.1497

Abstract

This research analyzes strategies for enhancing the competence of Customer Service personnel to improve the quality of healthcare services. Employing a qualitative approach, the research utilizes in-depth interviews, observations, and document analysis for data collection. The findings reveal that essential competencies for personnel include effective communication skills, empathy, and basic medical knowledge. Despite the implementation of the Customer Service concept, challenges such as insufficient ongoing training programs and poor coordination among units persist, hindering service quality. To address these issues, the study proposes strategies involving continuous training, the enhancement of information systems, and performance evaluations based on SERVQUAL indicators. Implementing these strategies is expected to significantly improve service quality at RSUD Kota Bogor, thereby enhancing the hospital's reputation as a provider of high-quality, family-friendly healthcare services. This research aims to assist hospital management in developing more effective policies for building the competencies of Customer Service personnel, ultimately contributing to improved patient satisfaction and loyalty.
Effectiveness of E-Learning Media in Asynchronous Learning: A Case Study in Higher Education Patongloan, Asce; Prayogi, Ratnawati; Rumambi, Freddy J.; Inkriwang, Alfred
ETDC: Indonesian Journal of Research and Educational Review Vol. 4 No. 4 (2025): September
Publisher : Education and Talent Development Center Indonesia (ETDC Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51574/ijrer.v4i4.3949

Abstract

Asynchronous learning is important to worldwide higher education's digital transition. Despite extensive technology usage, issues about asynchronous learning media quality and pedagogy persist. Most studies have used the participants' final exam scores to evaluate the effectiveness of asynchronous learning. Consequently, this study seeks to evaluate the efficacy of e-learning media in facilitating asynchronous learning within the Officer Cadet Advancement Training Program (CATP or PASIS) at the higher education level. The primary focus of the research is to identify the level of participant engagement, their perceptions of the effectiveness of e-learning media, and the challenges faced by both participants and facilitators during the learning process. This research employs a mixed-methods approach, combining quantitative data collected through questionnaires administered to 47 respondents at Poltekpel Barombong and qualitative data gathered through in-depth interviews with participants, instructors, and e-learning administrators. The findings indicated that most participants regularly access the platform, complete assignments on time, and feel comfortable with self-directed learning. However, forum participation and learning motivation vary, especially among e-learning novices. While most respondents say e-learning media helps them understand the topic, they still need direct instruction, especially for technical content. Internet instability, lack of two-way communication, and participant digital incompetence are the key issues. Improved material quality, facilitator training, and solid support mechanisms improve e-learning deployment.
Co-Authors Fadhiil, Rahmat Inkriwang, Alfred Krismayanti, Yanti Pakpahan, Marisi Patongloan, Asce Patrick Patrick Rismadi, Bambang Roswah, Hesmi Fahd Rudianto Rudianto Rumambi, Freddy J. Tomboy, Ventje George