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All Journal Jurnal Manajemen Terapan dan Keuangan Journal of Accounting and Investment Technomedia Journal Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Aptisi Transactions on Technopreneurship (ATT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Narra J Milestone: Journal of Strategic Management Feedforward: Journal of Human Resource Proceeding National Conference Business, Management, and Accounting (NCBMA) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) International Transactions on Education Technology (ITEE) Blockchain Frontier Technology (BFRONT)
Jayanagara, Oscar
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Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Library & Information Science Medicine & Pharmacology Public Health Social Sciences

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The Critical Role of Psychological Capital in Empowering Female Managers Amid Digital Innovation Widiati, Restu; Soetjipto, Budi W.; Siscawati, Mia; Jayanagara, Oscar
Aptisi Transactions On Technopreneurship (ATT) Vol 6 No 3 (2024): November
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/att.v6i3.500

Abstract

Despite significant progress in gender equality, women continue to face underrepresentation in leadership roles, with many opting out of corporate careers due to persistent barriers. This is concerning, as the career advancement of women depends on their ability to stay engaged and perform effectively in the workplace which continues to adopt digital innovations. The study examines the critical role of Psychological Capital (PsyCap) in empowering female managers, especially as organizations continue to embrace digital innovations. The study also explores how Leader-Member Exchange (LMX) strengthens this relationship, contributing to performance and engagement in the workplace. This study was conducted in two subsidiaries of a multinational company, in India and Indonesia. We applied a mixed method with quantitative analysis from 104 completed questionnaires, and qualitative analysis from interviewing a total of 13 participants from both countries. The quantitative analysis shows that PsyCap plays a significant role in enhancing LMX, fostering DIB, and improving both performance and engagement. Qualitative findings highlight three core themes that emphasize how PsyCap supports female managers in navigating digital transformation challenges. This study examines PsyCap within the framework of LMX and DIB, highlighting the pivotal role of PsyCap and its dynamic interactions in enhancing the performance and engagement of female managers. Conducted in India and Indonesia, this study offers a unique cross-cultural perspective on the role of PsyCap in empowering female managers amidst digital innovation, addressing gaps in existing literature by focusing on South Asian contexts with low gender equality rankings.
ANALYSIS OF THE INFLUENCE OF ENTREPRENEURSHIP EDUCATION AND BEHAVIOR CONTROL ON ENTREPRENEURIAL ATTITUDES AND ENTREPRENEURIAL INTENTION AMONG STUDENTS OF PELITA HARAPAN UNIVERSITY Jayanagara, Oscar; Adijaya, Albert
Proceeding National Conference Business, Management, and Accounting (NCBMA) 7th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study is aimed at testing the variables of entrepreneurial attitude and behavioural control on entrepreneurial education and entrepreneurial intention among students of Pelita Harapan University. The subjects of this study consisted of 220 respondents who are students from various departments at Pelita Harapan University. The data collection method used in this study is quantitative, with sample selection using purposive sampling technique. Data analysis was conducted using Partial Least Square-Structural Equation Modelling (PLS-SEM) with the Smart-PLS version 4.0.9.6 application. The results show that Behavioural Control and Entrepreneurial Attitude have a positive influence on Entrepreneurial Education. Additionally, Behavioural Control and Entrepreneurial Education have a positive influence on Entrepreneurial Intention. However, Entrepreneurial Attitude has a negative impact on Entrepreneurial Intention.
Antecedent of Patient Revisit Intention: An Empirical Study In Dental Clinic Ramadhani, Dwinanda Farizka; Jayanagara, Oscar
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 1 (2025): Dinasti International Journal of Economics, Finance & Accounting (March-April 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i1.3947

Abstract

This research aims to analyze the relationship between brand awareness, trust, brand image, social media marketing, service quality, patient satisfaction and patient revisit intention. The model constructed in this research is a newly modified conceptual framework that is referred to models or concepts from previous research that are integrated and adapted according to the condition of Omni Dental Clinic in Palembang. The model is used to test population sample of patient that revisits Omni Dental Clinic for treatment with a minimal of two visits. The sample of this research was collected using total sampling method with a total number of 146 patients. The data gathered was then performed using a method of PLS-SEM Analysis. The result acquired in this research was that all direct relationship between brand awareness, trust, brand image, social media marketing, service quality patient satisfaction and patient revisit intention was positive. The indirect effect was also positive for the relationship between trust and patient revisit intention if mediated with brand image alongside the relationship of service quality and patient revisit intention was positive with patient satisfaction as mediating variable. Trust variable has the most influence on patient revisit intention.
Analyzing Healthpreneur Determinants for Low-Socioeconomic Ethnic Families Jayanagara, Oscar; Patricia, Anastasia
Aptisi Transactions On Technopreneurship (ATT) Vol 7 No 3 (2025): November
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/att.v7i3.679

Abstract

Access to health services is a critical factor in improving the well-being of low-socioeconomic status families. However, many families in Surakarta face challenges in utilizing healthcare services. The purpose of this study is to explore the relationship between educational level, family economic status, and other demographic factors with their willingness to access health services at RSUD Dr. Moewardi, Surakarta. The purpose of this study is to determine how education, economic status, and demographics influence healthcare-seeking behavior among low-socioeconomic families, with the goal of improving healthcare accessibility and understanding barriers to usage. A quantitative approach was employed, using a Confirmatory Factor Analysis (CFA) model. Data were collected through a structured questionnaire distributed to 116 respondents from low-socioeconomic families in Surakarta, with a focus on education, income, and healthcare-seeking behavior. The data were analyzed using SPSS to identify relationships between variables. The analysis showed significant differences in healthcare access behavior based on educational level, with families possessing higher education levels being more likely to utilize healthcare services. Economic factors were also identified as a strong predictor of healthcare access willingness. The study highlights the importance of addressing educational and economic barriers to improve access to health services for low-socioeconomic families. Policymakers must consider these factors when developing healthcare programs aimed at increasing participation from marginalized groups.
MODEL OF THE INFLUENCE OF QUALITY OF WORK LIFE (QWL) ON EMPLOYEE PERFORMANCE THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) AT AMAL SEHAT HOSPITAL SRAGEN, CENTRAL JAVA, 2024 Lailly, Mirna Fauziah; Jayanagara, Oscar
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 8 No 2 (2024): Edisi Mei - Agustus 2024
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v8i2.4409

Abstract

This research aims to explore the effect of Quality of Work Life (QWL) on employee performance, with Organizational Citizenship Behavior (OCB) acting as a mediator, at Amal Sehat Sragen Hospital in Central Java in 2024. Employing a quantitative research approach, data was gathered through a non-probability sampling method, specifically purposive sampling. Surveys were administered to and completed by 77 hospital employees. The collected data was examined using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that Organizational Citizenship Behavior significantly impacts Employee Performance. Additionally, Quality of Work Life positively affects Organizational Citizenship Behavior and directly influences Employee Performance. The study also demonstrates that Quality of Work Life indirectly boosts Employee Performance by positively affecting Organizational Citizenship Behavior. This research provides valuable insights into the mechanisms through which QWL can foster desirable workplace behaviors and ultimately enhance employee performance in healthcare settings like Amal Sehat Sragen Hospital.
INDIVIDUAL WORK PERFORMANCE OF MILLENNIAL EMPLOYEES IN TERMS OF SERVANT LEADERSHIP PERCEPTION Jayanagara, Oscar
Milestone: Journal of Strategic Management Vol. 4 No. 1 April 2024
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ms.v4i1.8214

Abstract

This research investigates how servant leadership impacts the job performance of millennial staff members at UKRIDA Hospital directly. Additionally, it delves into the traits of servant leadership exhibited by leaders and evaluates the job performance of millennial employees at UKRIDA Hospital. A sample using purposive sampling technic from 174 millennial employees at UKRIDA Hospital was collected. Established measurement tools, including the Servant Leadership Questionnaire (SLQ) and Individual Work Performance Questionnaire (IWPQ), were employed. The characteristics of the participants were analyzed using Statistical Package for Social Science (SPSS). Hypotheses were tested using Partial Least Squares Structural Equation Modeling (PLS-SEM). Servant leadership significantly and positively impacts the individual work performance of millennial employees in the hospital setting. Hospitals should cultivate an environment that embraces all facets of servant leadership to enhance the job performance of millennial employees.
APPLICATION OF LEADERSHIP STYLES IN DIGITAL HEALTHCARE SYSTEMS Jayanagara, Oscar
Milestone: Journal of Strategic Management Vol. 4 No. 1 April 2024
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ms.v4i1.8304

Abstract

Leadership will always change according to the times, including leading in digital era. Leadership is the art of inviting and moving other people to work to achieve goals. This research aims to analyze the relationship between transformational leadership and LMX theory that provide valuable frameworks for leadership in the digitalization era by promoting adaptability, innovation, employee engagement, collaboration, and the development of strong interpersonal relationships in a technologically driven work environment. The qualitative approach is used utilizing the databases Semantic Scholar, Google Scholar and PubMed. There is a strong relationship between traits (intelligence, personality, integrity) and leadership. Digital era is an era where society is centered on systems that are integrated online in solving social problems and balancing economic growth. In this digital era, healthcare leaders need to improve their tech savvy skill so they can guide their organizations in adopting and leveraging these technologies. They need to be more proactive, be innovative and dynamic, and set a good example in order to bring the organization up ahead. To improve the quality of digital health services, effective leadership is required.
THE EVOLUTION OF LEADERSHIP IN THE MODERN PROFESSIONAL LANDSCAPE: SHIFTING PARADIGMS AND THEIR IMPACTS Jayanagara, Oscar
Feedforward: Journal of Human Resource Vol. 4 No. 1: April 2024
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ff.v4i1.8198

Abstract

Leadership plays a pivotal role in guiding and shaping organizations and teams. In the modern professional world, leaders have undergone a transformation, influenced by various factors such as technological advancements, shifting societal expectations, and the dynamics of globalization. This study presents a comprehensive exploration of the multifaceted nature of leadership evolution in the workplace, drawing on data from qualitative research, interviews, and scholarly literature reviews. The findings highlight the shift from hierarchical to collaborative leadership, emphasizing increased interaction, teamwork, and innovation. Furthermore, the significance of communication and collaboration skills in leaders is underscored, with effective communication linked to enhanced team performance and collaboration skills as a key driver of organizational success. In addition, innovation and creativity are identified as critical components of effective leadership, fostering enhanced productivity and competitive advantage. These changes in leadership systems have far-reaching implications, affecting productivity, job satisfaction, and innovation in the workplace. The study underscores the need for leaders to adapt to this evolving landscape and integrate these essential leadership skills, ultimately contributing to effective leadership in the contemporary professional world. This research offers valuable insights into the dynamic nature of leadership in the evolving professional context. 
Ecosystem Exchange, Strategic Capabilities, and Firm Performance with Agility and Innovation Mediators Hendrawidjaja, Josef Budi; Soetjipto, Budi Widjaja; Kusumastuti, Ratih Dyah; Jayanagara, Oscar
Aptisi Transactions On Technopreneurship (ATT) Vol 8 No 1 (2026): March
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/att.v8i1.688

Abstract

Understanding the ecosystem remains a big issue, especially in coping with the affiliation challenges of the ecosystem actors. Relied upon open system, resource-based, and exchange theory, this study aims to depict the role of ecosystem exchange and Organizational Strategic Capabilities (OSC) and the relationship with strategic agility and service innovation in enhancing firm performance, as well as its mechanism in portraying process view of Resource-Based Theory (RBT) as the search for alignment strategy to multi-actors’ challenges in the multilateral ecosystem. This study was conducted by using a quantitative research approach to examine sets of hypotheses. Applying five-point Likert-scale questionnaires, the primary data were collected from 196 Indonesian medical devices distributor companies. Then, the structural equation modelling was used to analyze the data. This study found strategic capabilities display impressively the autonomous merit of the firms and how the firms communicate through ecosystem exchange. While revealing the principle of equifinality, all roads lead to Rome, of the firms as an open system. This study portrays how the firms do exchange intangible resources socially and tangible resources economically and establish solid alignments with their ecosystem, hence keeping the competition away. Indonesian medical device distributor firms can achieve superior performance by fostering ecosystem exchange, developing strategic capabilities, and crucially building strategic agility. These findings offer actionable insights for industry leaders and policymakers aiming to strengthen the healthcare supply chain and advance progress toward the SDGs. The research also provides a foundation for future studies exploring the interplay of dynamic capabilities and innovation in other sectors and contexts.
Patient experience, satisfaction, and adherence: Mediating roles of communication and outcome quality among geriatrics Stepvia, Stepvia; Silimalar, Juan AG.; Jayanagara, Oscar
Narra J Vol. 6 No. 1 (2026): April 2026
Publisher : Narra Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52225/narra.v6i1.3015

Abstract

Treatment adherence among geriatric population remains a challenge due to multimorbidity, polypharmacy, and communication barriers. Although patient experience and satisfaction are major predictors of treatment adherence, the mediating pathways involving communication and perceived outcome quality, patients' perceptions of the effectiveness of treatment, including symptom relief, functional improvement, and overall quality of life, have not been explored, particularly in healthcare systems of developing countries. This study aimed to examine the effects of patient experience and satisfaction on treatment adherence, with service communication and perceived outcome quality serving as mediating variables. A cross-sectional study was conducted at the Geriatric Outpatient Clinic of RSUPN Dr. Cipto Mangunkusumo Hospital between June and September 2025. A total of 221 geriatric patients aged ≥60 years completed validated questionnaires on five constructs using six-point Likert scales. Data were analyzed using Partial Least Squares Structural Equation Modeling, with model validity and reliability confirmed through average variance extracted, composite reliability, and variance inflation factor indicators. Patient experience (β=0.260, p<0.001) and satisfaction (β=0.158, p<0.001) significantly improved adherence. Service communication (β=0.352, p<0.001) and outcome quality (β=0.249, p<0.001) partially mediated these effects, explaining 74% of adherence variance (R²=0.740). Communication showed stronger mediation, underscoring the importance of empathy, clarity, responsiveness, and shared decision-making in fostering adherence. Enhancing patient experience and satisfaction through effective communication, collaborative care, and perceived positive outcomes may strengthen adherence and optimize service quality in geriatrics, particularly in resource-limited health systems.
Co-Authors Adijaya, Albert Alam, Annisa Nurul Bayasut, Mahir Budi W. Soetjipto Fahira, Moona Godwin, Gelard Hendrawidjaja, Josef Budi Julianingsih, Dwi Kallas, Evelin KOSUKE MIZUNO, KOSUKE Kurniawaty Iskandar Lailly, Mirna Fauziah Ligia, Emila Maulina, Nathania Megananda, Alena Frizka MIA SISCAWATI Patricia, Anastasia Putri, Adinda Adia Ramadhani, Dwinanda Farizka Ratih Dyah Kusumastuti Silimalar, Juan AG. Silva, Gabriel Soetjipto, Budi Widjaja Stepvia, Stepvia Surajaya, I Ketut Sutarman, Asep Widiati, Restu