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INDIVIDUAL WORK PERFORMANCE OF MILLENNIAL EMPLOYEES IN TERMS OF SERVANT LEADERSHIP PERCEPTION Jayanagara, Oscar
Milestone: Journal of Strategic Management Vol. 4 No. 1 April 2024
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ms.v4i1.8214

This research investigates how servant leadership impacts the job performance of millennial staff members at UKRIDA Hospital directly. Additionally, it delves into the traits of servant leadership exhibited by leaders and evaluates the job performance of millennial employees at UKRIDA Hospital. A sample using purposive sampling technic from 174 millennial employees at UKRIDA Hospital was collected. Established measurement tools, including the Servant Leadership Questionnaire (SLQ) and Individual Work Performance Questionnaire (IWPQ), were employed. The characteristics of the participants were analyzed using Statistical Package for Social Science (SPSS). Hypotheses were tested using Partial Least Squares Structural Equation Modeling (PLS-SEM). Servant leadership significantly and positively impacts the individual work performance of millennial employees in the hospital setting. Hospitals should cultivate an environment that embraces all facets of servant leadership to enhance the job performance of millennial employees.

APPLICATION OF LEADERSHIP STYLES IN DIGITAL HEALTHCARE SYSTEMS Jayanagara, Oscar
Milestone: Journal of Strategic Management Vol. 4 No. 1 April 2024
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ms.v4i1.8304

Leadership will always change according to the times, including leading in digital era. Leadership is the art of inviting and moving other people to work to achieve goals. This research aims to analyze the relationship between transformational leadership and LMX theory that provide valuable frameworks for leadership in the digitalization era by promoting adaptability, innovation, employee engagement, collaboration, and the development of strong interpersonal relationships in a technologically driven work environment. The qualitative approach is used utilizing the databases Semantic Scholar, Google Scholar and PubMed. There is a strong relationship between traits (intelligence, personality, integrity) and leadership. Digital era is an era where society is centered on systems that are integrated online in solving social problems and balancing economic growth. In this digital era, healthcare leaders need to improve their tech savvy skill so they can guide their organizations in adopting and leveraging these technologies. They need to be more proactive, be innovative and dynamic, and set a good example in order to bring the organization up ahead. To improve the quality of digital health services, effective leadership is required.

THE EVOLUTION OF LEADERSHIP IN THE MODERN PROFESSIONAL LANDSCAPE: SHIFTING PARADIGMS AND THEIR IMPACTS Jayanagara, Oscar
Feedforward: Journal of Human Resource Vol. 4 No. 1: April 2024
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ff.v4i1.8198

Leadership plays a pivotal role in guiding and shaping organizations and teams. In the modern professional world, leaders have undergone a transformation, influenced by various factors such as technological advancements, shifting societal expectations, and the dynamics of globalization. This study presents a comprehensive exploration of the multifaceted nature of leadership evolution in the workplace, drawing on data from qualitative research, interviews, and scholarly literature reviews. The findings highlight the shift from hierarchical to collaborative leadership, emphasizing increased interaction, teamwork, and innovation. Furthermore, the significance of communication and collaboration skills in leaders is underscored, with effective communication linked to enhanced team performance and collaboration skills as a key driver of organizational success. In addition, innovation and creativity are identified as critical components of effective leadership, fostering enhanced productivity and competitive advantage. These changes in leadership systems have far-reaching implications, affecting productivity, job satisfaction, and innovation in the workplace. The study underscores the need for leaders to adapt to this evolving landscape and integrate these essential leadership skills, ultimately contributing to effective leadership in the contemporary professional world. This research offers valuable insights into the dynamic nature of leadership in the evolving professional context.

Ecosystem Exchange, Strategic Capabilities, and Firm Performance with Agility and Innovation Mediators Hendrawidjaja, Josef Budi; Soetjipto, Budi Widjaja; Kusumastuti, Ratih Dyah; Jayanagara, Oscar
Aptisi Transactions On Technopreneurship (ATT) Vol 8 No 1 (2026): March
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/att.v8i1.688

Understanding the ecosystem remains a big issue, especially in coping with the affiliation challenges of the ecosystem actors. Relied upon open system, resource-based, and exchange theory, this study aims to depict the role of ecosystem exchange and Organizational Strategic Capabilities (OSC) and the relationship with strategic agility and service innovation in enhancing firm performance, as well as its mechanism in portraying process view of Resource-Based Theory (RBT) as the search for alignment strategy to multi-actors’ challenges in the multilateral ecosystem. This study was conducted by using a quantitative research approach to examine sets of hypotheses. Applying five-point Likert-scale questionnaires, the primary data were collected from 196 Indonesian medical devices distributor companies. Then, the structural equation modelling was used to analyze the data. This study found strategic capabilities display impressively the autonomous merit of the firms and how the firms communicate through ecosystem exchange. While revealing the principle of equifinality, all roads lead to Rome, of the firms as an open system. This study portrays how the firms do exchange intangible resources socially and tangible resources economically and establish solid alignments with their ecosystem, hence keeping the competition away. Indonesian medical device distributor firms can achieve superior performance by fostering ecosystem exchange, developing strategic capabilities, and crucially building strategic agility. These findings offer actionable insights for industry leaders and policymakers aiming to strengthen the healthcare supply chain and advance progress toward the SDGs. The research also provides a foundation for future studies exploring the interplay of dynamic capabilities and innovation in other sectors and contexts.

Patient experience, satisfaction, and adherence: Mediating roles of communication and outcome quality among geriatrics Stepvia, Stepvia; Silimalar, Juan AG.; Jayanagara, Oscar
Narra J Vol. 6 No. 1 (2026): April 2026
Publisher : Narra Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52225/narra.v6i1.3015

Treatment adherence among geriatric population remains a challenge due to multimorbidity, polypharmacy, and communication barriers. Although patient experience and satisfaction are major predictors of treatment adherence, the mediating pathways involving communication and perceived outcome quality, patients' perceptions of the effectiveness of treatment, including symptom relief, functional improvement, and overall quality of life, have not been explored, particularly in healthcare systems of developing countries. This study aimed to examine the effects of patient experience and satisfaction on treatment adherence, with service communication and perceived outcome quality serving as mediating variables. A cross-sectional study was conducted at the Geriatric Outpatient Clinic of RSUPN Dr. Cipto Mangunkusumo Hospital between June and September 2025. A total of 221 geriatric patients aged ≥60 years completed validated questionnaires on five constructs using six-point Likert scales. Data were analyzed using Partial Least Squares Structural Equation Modeling, with model validity and reliability confirmed through average variance extracted, composite reliability, and variance inflation factor indicators. Patient experience (β=0.260, p<0.001) and satisfaction (β=0.158, p<0.001) significantly improved adherence. Service communication (β=0.352, p<0.001) and outcome quality (β=0.249, p<0.001) partially mediated these effects, explaining 74% of adherence variance (R²=0.740). Communication showed stronger mediation, underscoring the importance of empathy, clarity, responsiveness, and shared decision-making in fostering adherence. Enhancing patient experience and satisfaction through effective communication, collaborative care, and perceived positive outcomes may strengthen adherence and optimize service quality in geriatrics, particularly in resource-limited health systems.

KEPEMIMPINAN TRANSFORMASIONAL DALAM KONTEKS KEBERAGAMAN BUDAYA: SUATU TINJAUAN LITERATUR Maulina, Nathania; Jayanagara, Oscar
Jurnal Manajemen Terapan dan Keuangan Vol. 15 No. 01 (2026): Jurnal Manajemen Terapan dan Keuangan
Publisher : Program Studi Manajemen Pemerintahan dan Keuangan Daerah Fakultas Ekonomi dan Bisnis Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jmk.v15i01.52482

Studi ini menyajikan tinjauan pustaka sistematis tentang kepemimpinan transformasional dan keberagaman budaya, yang merangkum temuan dari 28 artikel tinjauan sejawat yang diterbitkan antara tahun 2004 dan 2025. Tinjauan ini menyoroti bahwa kepemimpinan transformasional, yang dicirikan oleh pengaruh ideal, motivasi inspiratif, stimulasi intelektual, dan pertimbangan individual, tetap sangat relevan dalam lingkungan organisasi yang beragam. Bukti menunjukkan bahwa efektivitasnya meluas ke berbagai sektor seperti pendidikan tinggi, layanan kesehatan, organisasi nirlaba, dan bisnis global. Namun, konteks budaya secara signifikan membentuk bagaimana kepemimpinan transformasional dipersepsikan dan dijalankan, dengan kecerdasan budaya dan kepekaan terhadap identitas global dan lokal muncul sebagai faktor moderasi yang krusial. Lebih lanjut, tinjauan ini menggarisbawahi peran kepemimpinan transformasional yang terus berkembang dalam lingkungan digital dan virtual, di mana inklusivitas dan adaptabilitas sangat penting. Secara keseluruhan, temuan ini menegaskan bahwa kepemimpinan transformasional, ketika diintegrasikan dengan kesadaran budaya, menawarkan kerangka kerja yang dinamis untuk mendorong inovasi, kolaborasi, dan hasil organisasi yang berkelanjutan dalam konteks multikultural yang semakin kompleks.

Patient experience, satisfaction, and adherence: Mediating roles of communication and outcome quality among geriatrics Stepvia, Stepvia; Silimalar, Juan AG.; Jayanagara, Oscar
Narra J Vol. 6 No. 1 (2026): April 2026
Publisher : Narra Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52225/narra.v6i1.3015

Treatment adherence among geriatric population remains a challenge due to multimorbidity, polypharmacy, and communication barriers. Although patient experience and satisfaction are major predictors of treatment adherence, the mediating pathways involving communication and perceived outcome quality, patients' perceptions of the effectiveness of treatment, including symptom relief, functional improvement, and overall quality of life, have not been explored, particularly in healthcare systems of developing countries. This study aimed to examine the effects of patient experience and satisfaction on treatment adherence, with service communication and perceived outcome quality serving as mediating variables. A cross-sectional study was conducted at the Geriatric Outpatient Clinic of RSUPN Dr. Cipto Mangunkusumo Hospital between June and September 2025. A total of 221 geriatric patients aged ≥60 years completed validated questionnaires on five constructs using six-point Likert scales. Data were analyzed using Partial Least Squares Structural Equation Modeling, with model validity and reliability confirmed through average variance extracted, composite reliability, and variance inflation factor indicators. Patient experience (β=0.260, p<0.001) and satisfaction (β=0.158, p<0.001) significantly improved adherence. Service communication (β=0.352, p<0.001) and outcome quality (β=0.249, p<0.001) partially mediated these effects, explaining 74% of adherence variance (R²=0.740). Communication showed stronger mediation, underscoring the importance of empathy, clarity, responsiveness, and shared decision-making in fostering adherence. Enhancing patient experience and satisfaction through effective communication, collaborative care, and perceived positive outcomes may strengthen adherence and optimize service quality in geriatrics, particularly in resource-limited health systems.

ANALYSIS OF DETERMINANTS TRANSFORMATIONAL LEADERSHIP AS ONE OF LEADESHIP STYLES: A SYSTEMATIC LITERATURE REVIEW Fahira, Moona; Jayanagara, Oscar
Jurnal Manajemen Terapan dan Keuangan Vol. 15 No. 01 (2026): Jurnal Manajemen Terapan dan Keuangan
Publisher : Program Studi Manajemen Pemerintahan dan Keuangan Daerah Fakultas Ekonomi dan Bisnis Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jmk.v15i01.54225

Abstract This study systematically reviewed the current literature on transformational leadership to examine its determinants and organisational outcomes across multiple contexts. Guided by the PRISMA 2020 protocol, 20 peer-reviewed articles (2020-2025) were analysed from the original 2,000 records. Findings show that transformational leadership improves employee outcomes such as job satisfaction, organisational commitment, career development, and retention, while enhancing organisational innovation, operational excellence, and long-term competitiveness. Mediators such as communication, organisational culture, and knowledge sharing amplify the impact. Emerging themes highlight the role of leadership in sustainability, safety and digital transformation. However, the risks of elitism and centralisation of power suggest that a balanced approach to leadership is essential. Kata kunci: Transformational Leadership, Organisational Commitment, Job Satisfaction, Employee Performance Systematic Literature Review, PRISMA

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