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All Journal Journal of Accounting and Investment Technomedia Journal Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Aptisi Transactions on Technopreneurship (ATT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Milestone: Journal of Strategic Management Feedforward: Journal of Human Resource Proceeding National Conference Business, Management, and Accounting (NCBMA) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Eduvest - Journal of Universal Studies International Transactions on Education Technology (ITEE) IIJSE Blockchain Frontier Technology (BFRONT)
Jayanagara, Oscar
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Aerospace Engineering Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Library & Information Science Neuroscience Social Sciences

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The Mediation Role of Patient Satisfaction on the Influence of Doctor Competency Quality, Service Quality, and Shared Decision Making on Patient Compliance Toward Surgery Recommendations at Eka Hospital, Bekasi Giovanny, Andry; Jayanagara, Oscar
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1: Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.8969

Abstract

This study aims to examine the influence of Doctor Competence Quality, Service Quality, and Shared Decision Making (SDM) on Patient Satisfaction, as well as the impact of Patient Satisfaction on Patient Compliance at Eka Hospital Bekasi, with a focus on the mediating role of Patient Satisfaction. Data were collected from 125 respondents using a quantitative approach and analyzed through Partial Least Squares - Structural Equation Modelling (PLS-SEM). The findings reveal that Service Quality and Shared Decision Making significantly and positively influence Patient Satisfaction, whereas Doctor Competence Quality does not exert a significant effect. Moreover, Patient Satisfaction positively and significantly influences Patient Compliance. The mediating role of Patient Satisfaction is significant only in the relationship between Shared Decision Making and Patient Compliance, while it is not significant in the relationships involving Doctor Competence Quality and Service Quality. These findings underscore the critical role of engaging patients in shared medical decision-making processes to enhance satisfaction and compliance, while further research is warranted to explore the contributions of service quality and doctor competence in fostering patient compliance.
INDIVIDUAL WORK PERFORMANCE OF MILLENNIAL EMPLOYEES IN TERMS OF SERVANT LEADERSHIP PERCEPTION Jayanagara, Oscar
Milestone: Journal of Strategic Management Vol. 4 No. 1 April 2024
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ms.v4i1.8214

Abstract

This research investigates how servant leadership impacts the job performance of millennial staff members at UKRIDA Hospital directly. Additionally, it delves into the traits of servant leadership exhibited by leaders and evaluates the job performance of millennial employees at UKRIDA Hospital. A sample using purposive sampling technic from 174 millennial employees at UKRIDA Hospital was collected. Established measurement tools, including the Servant Leadership Questionnaire (SLQ) and Individual Work Performance Questionnaire (IWPQ), were employed. The characteristics of the participants were analyzed using Statistical Package for Social Science (SPSS). Hypotheses were tested using Partial Least Squares Structural Equation Modeling (PLS-SEM). Servant leadership significantly and positively impacts the individual work performance of millennial employees in the hospital setting. Hospitals should cultivate an environment that embraces all facets of servant leadership to enhance the job performance of millennial employees.
APPLICATION OF LEADERSHIP STYLES IN DIGITAL HEALTHCARE SYSTEMS Jayanagara, Oscar
Milestone: Journal of Strategic Management Vol. 4 No. 1 April 2024
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ms.v4i1.8304

Abstract

Leadership will always change according to the times, including leading in digital era. Leadership is the art of inviting and moving other people to work to achieve goals. This research aims to analyze the relationship between transformational leadership and LMX theory that provide valuable frameworks for leadership in the digitalization era by promoting adaptability, innovation, employee engagement, collaboration, and the development of strong interpersonal relationships in a technologically driven work environment. The qualitative approach is used utilizing the databases Semantic Scholar, Google Scholar and PubMed. There is a strong relationship between traits (intelligence, personality, integrity) and leadership. Digital era is an era where society is centered on systems that are integrated online in solving social problems and balancing economic growth. In this digital era, healthcare leaders need to improve their tech savvy skill so they can guide their organizations in adopting and leveraging these technologies. They need to be more proactive, be innovative and dynamic, and set a good example in order to bring the organization up ahead. To improve the quality of digital health services, effective leadership is required.
THE EVOLUTION OF LEADERSHIP IN THE MODERN PROFESSIONAL LANDSCAPE: SHIFTING PARADIGMS AND THEIR IMPACTS Jayanagara, Oscar
Feedforward: Journal of Human Resource Vol. 4 No. 1: April 2024
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ff.v4i1.8198

Abstract

Leadership plays a pivotal role in guiding and shaping organizations and teams. In the modern professional world, leaders have undergone a transformation, influenced by various factors such as technological advancements, shifting societal expectations, and the dynamics of globalization. This study presents a comprehensive exploration of the multifaceted nature of leadership evolution in the workplace, drawing on data from qualitative research, interviews, and scholarly literature reviews. The findings highlight the shift from hierarchical to collaborative leadership, emphasizing increased interaction, teamwork, and innovation. Furthermore, the significance of communication and collaboration skills in leaders is underscored, with effective communication linked to enhanced team performance and collaboration skills as a key driver of organizational success. In addition, innovation and creativity are identified as critical components of effective leadership, fostering enhanced productivity and competitive advantage. These changes in leadership systems have far-reaching implications, affecting productivity, job satisfaction, and innovation in the workplace. The study underscores the need for leaders to adapt to this evolving landscape and integrate these essential leadership skills, ultimately contributing to effective leadership in the contemporary professional world. This research offers valuable insights into the dynamic nature of leadership in the evolving professional context. 
Co-Authors Adawiyah, Al Ahda Adijaya, Albert Alam, Annisa Nurul Andri, Febby Arum Ratna Pratiwi, Arum Ratna Bayasut, Mahir Budi W. Soetjipto Giovanny, Andry Godwin, Gelard Julianingsih, Dwi Kallas, Evelin KOSUKE MIZUNO, KOSUKE Kristi, Maria Ivena Kurniawaty Iskandar Lailly, Mirna Fauziah Ligia, Emila Marinka, Sheisa Megananda, Alena Frizka MIA SISCAWATI Patricia, Anastasia Putri, Adinda Adia Ramadhani, Dwinanda Farizka Silva, Gabriel Surajaya, I Ketut Sutarman, Asep Widiati, Restu