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All Journal Jurnal Mahasiswa Jurusan Teknik Sipil Pendas mahakam : jurnal pendidikan dan pembelajaran Sekolah Dasar MAESTRO Jurnal Pengabdian Masyarakat Bidang Sosial dan Humaniora Jurnal Ilmu Multidisplin Jurnal Kajian dan Penelitian Umum Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara Jurnal Ilmiah Research Student Demokrasi: Jurnal Riset Ilmu Hukum, Sosial dan Politik Wissen: Jurnal Ilmu Sosial dan Humaniora
Dicky Kurniawan
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Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Public Health Social Sciences Other

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Journal : Jurnal Kajian dan Penelitian Umum

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Pengalaman dan Persepsi Pengguna terhadap Layanan BPJS Kesehatan di Kelurahan Sei Agul, Kota Medan Dicky Kurniawan; Syndi Febriani; Natasyah Nurputri Hrp; Berlianti Berlianti
Jurnal Kajian dan Penelitian Umum Vol. 2 No. 6 (2024): Desember : Jurnal Kajian dan Penelitian Umum
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/jkpu-nalanda.v2i6.1396

Abstract

This study evaluates the user experience of BPJS Kesehatan in Sei Agul Village, Medan City, focusing on benefits, challenges, and satisfaction levels with the services. BPJS Kesehatan, as a national health insurance program, aims to provide affordable healthcare access to the community. The findings reveal that many users benefit from BPJS, particularly in reducing healthcare costs. However, challenges such as long queues, complicated administrative processes, and difficulties in obtaining referrals to specialist doctors are commonly encountered. The average user satisfaction with the services is rated at 7/10, though disparities in service quality based on BPJS classes and issues with the claims process remain.This research employs a qualitative method through interviews and observations to explore user experiences. Recommendations include improving queue management systems, increasing medical staff, enhancing public information dissemination, strengthening digital technology, equalizing service quality, and expediting the referral process. These efforts are expected to enhance the overall user experience and satisfaction with BPJS Kesehatan services.
Co-Authors Abdullah Syani Alamsyah Aden Muhamad Faisal Adyta Telianda Ahmad Sulaiman Alfani H. Mustofa Andre Wirandi Arif Yuana Arya Oktama Berlianti Berlianti Berlinati, Berlinati Dava Ival Fadhila Dea Putri Gustianingsih Dewi Safitri Else Reviati Endangsih, Tri Fajar Utama Ritonga Ferida Yuamita Hairani Siregar Ifthinatul Mupidah Inayah Al-Inffah Intan Rahmadina Putri H. Intan Rahmadina Putri Harahap Irfan Ridha Ismah Juiw Lailani Juliater Simarmata M. Hamzah Hasyim Natasyah Nurputri Hrp Pasha, Mahardhika Roland Martin Simatupang Sri Kurnasih Syndi Febriani Warman Warman Yudo Dwiyono Zainudin Hasan