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All Journal Jurnal Kepariwisataan dan Hospitalitas Jurnal Gastronomi Indonesia Jurnal Pengabdian Kepada Masyarakat MAKARDHI Formosa Journal of Applied Sciences (FJAS) Journal of Hospitality Accommodation Management Indonesian Journal of Applied and Industrial Sciences (ESA) Jurnal Multidisiplin West Science Jurnal Penelitian dan Pengabdian Masyarakat JIMP: Jurnal Ilmiah Manajemen Pancasila Jurnal Pengabdian Kepada Masyarakat Bersinergi Inovatif Journal of Hotel Management
Sabudi, I Nyoman Sukana
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Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Social Sciences Other

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Journal : Formosa Journal of Applied Sciences (FJAS)

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The Effect of Service Quality on Customer Satisfaction at the Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali Suryadi, Sherin Natasha Suryadi; Sulistyawati, Ni Luh Ketut Sri; Sabudi, I Nyoman Sukana
Formosa Journal of Applied Sciences Vol. 3 No. 8 (2024): August 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjas.v3i8.10777

Abstract

Hotels to increase competitiveness need to prioritize customer satisfaction with the quality of service that affects. The study aims to determine the effect of service quality on customer satisfaction of The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali. The data used includes quantitative data in the form of questionnaires and qualitative data in the form of customer complaints and interviews with Human Resources Staff. The sampling technique method used in this research is purposive sampling.  Analysis was carried out using simple linear regression and SPSS version 29 for Windows. This study gives results if Customer Quality (X) has a significant effect on Customer Satisfaction (Y) with a tcount> ttable = 16.010> 1.661 and a significance number < α = 0.000 < 0.05. This study concludes that service quality has a significant effect on customer satisfaction.
The Effect of Leadership Style and Work Environment on Employee Performance at Alila Ubud Pradnya W, Desak Made Chintya Mahadewi; Sihombing, Irene Hanna H.; Sabudi, I Nyoman Sukana
Formosa Journal of Applied Sciences Vol. 3 No. 10 (2024): October 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjas.v3i10.11056

Abstract

Hotels are able to significantly increase profits by optimizing the capacity of human resources (HR). Poor employee performance has a negative impact on the company, including laziness in completing work, lack of work achievement, and employee discipline. This study has a mission to assess the impact of leadership style and work environment on employee performance at Alila Ubud. This study used a qualitative approach with a saturated sampling technique, involving 120 respondents as the sample. Data was collected through surveys distributed to respondents. Data analysis was conducted using multiple linear regression methods, t-test, f-test, and coefficient of determination. The study results state that 64% of employee performance is driven by leadership style and work environment, while the remaining 31% is driven by other factors not analyzed in this study.
Co-Authors Agripina, Kadek Samanta Febrianto, I Gusti Agung I Gusti Ngurah Agung Suprastayasa I Gusti Ngurah Agung Wiryanata Jata, I Wayan Kalpikawati, Ida Ayu Loanata, Cahyo Maesa, I Ketut Pasek Krisna Maharani, Ni Wayan Shinta Martika, Made Uga Nathania, Ni Made Riska Ni Made Suastini, Ni Made pinaria, ni wayan chintia Pradnya W, Desak Made Chintya Mahadewi Pramana, I Dewa Putu Hendri Pratama, I Wayan Adi Pratiwi, Kadek Andita Dwi Rumadana, I Made Sadjuni , Ni Luh Gede Sri Santi Diwyarthi, Ni Desak Made Sastri Pitanatri, Putu Diah Sitha Mahadewi, Anak Agung Istri Sri Sadjuni, Ni Luh Gede Sulistyawati, Ni Luh Ketut Sri Supada, Made Andi Suryadi, Sherin Natasha Suryadi Wiartha, Nyoman Gede Mas Wiartha, Nyoman Gede Mas Wiartha Wirata, I Nengah Witarsana , Agung Gede