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All Journal Jurnal Dimensi Jurnal Manajemen JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Jurnal TAMBORA Jurnal Ilmiah Satyagraha JURNAL PENGABDIAN KEPADA MASYARAKAT CAHAYA MANDALIKA (ABDIMANDALIKA) Journal of Management and Social Sciences PENG: Jurnal Ekonomi dan Manajemen LANCAH Jurnal Inovasi dan Tren Jejak digital: Jurnal Ilmiah Multidisiplin Aksi Kita: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmu Sosial dan Humaniora Jurnal At-Tamwil: Kajian Ekonomi Syariah
Intisari Haryanti
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Analisis Pengaruh Fasilitas dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada PT. Pelabuhan Indonesia (Pelindo) III Cabang Bima Fadillah, Fitri; Intisari Haryanti
Jurnal At-Tamwil: Kajian Ekonomi Syariah Vol. 3 No. 2 (2021): Jurnal At Tamwil, September 2021
Publisher : Universitas Islam Tribakti Lirboyo Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33367/at-tamwil.v3i2.1790

Abstract

Sebagai lembaga penyedia fasilitas jalur laut yang mempunyai misi untuk menghubungkan antara satu daerah dengan daerah lainnya, maka dari itu pelabuhan sangat dibutuhkan dalam mempermudah bongkar muat barang atau jasa. Pelabuhan merupakan sebuah fasilitas di ujung samudra, sungai, atau danau untuk menerima kapal dan memindahkan barang maupun penumpang kedalamnya. Dalam fungsinya tersebut, berarti pelabuhan harus melayani segala bentuk kegiatan dan kepentingan yang berhubungan dengan kebutuhan orang yang akan berpergian dengan menggunakan sarana jasa angakatan laut. Oleh karena itu pelayanan yang diberikan kepada penumpang harus dilaksanakan secara optimal dan berkualitas. Tujuan dari penelitian ini adalah untuk menganalisis pengaruh fasilitas dan kualitas pelayanan baik secara parsial maupun secara simultan terhadap kepuasan pelanggan pada PT. Pelabuhan Indonesia (Pelindo) III Cabang Bima. populasi adalah seluruh pelanggan yang sudah menggunakan jasa pada PT. Pelabuhan Indonesia (Pelindo) dengan jumlah sampel 50 orang. Hasil menunjukkan bahwa kualitas pelayanan berpengaruh secara parsial terhadap kepuasan pelanggan pada PT. Pelabuhan Indonesia (Pelindo) III Cabang Bima,sedangkan fasilitas tidak berpengaruh.
PENGARUH PENERAPAN GREEN ACCOUNTINGTERHADAP TINGKAT PROFITABILITAS PADA PERUSAHAAN FARMASI YANG TERDAFTAR DI BURSA EFEK INDONESIA Aliah Pratiwi; Nafisah Nurulrahmatiah; Intisari Haryanti; Nurul Huda; Ita Iftitah
Jurnal Ilmiah Satyagraha Vol. 6 No. 1 (2023): Jurnal Ilmiah Satyagraha
Publisher : Universitas Mahendradatta

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Abstract

This study aims to determine the effect of the application of Green Accounting onthe level of profitability of pharmaceutical companies listed on the BEI. Greenaccounting emerged as a solution to solve the deadlock of problems that occurbetween economic actors who carry out activities that have an environmentalimpact and people who feel the impact of environmental activities. This researchwas conducted on pharmaceutical companies listed on the Indonesia StockExchange using the 2017-2021 annual report. The sample in this study were 9pharmaceutical companies listed on the IDX. The data used is secondary dataobtained from www.idx.co.id. The data analysis method used in this study is thepanel regression model. Data processing uses the Smart-PLS version 3.0application. From this study, it was found that the Environmental DevelopmentIndex (IBL) or environmental costs had no effect on profitability. Likewise,Environmental Performance (PROPER) also has no effect on profitability.
Pengaruh Customer Experience Dan Kepuasan Terhadap Keputusan Pembelian Ulang Di Foodbox Kota Bima Miftahul Janah; Intisari Haryanti; Sri Ernawati
Journal of Management and Social Sciences Vol. 2 No. 3 (2023): August : Journal of Management and Social Sciences
Publisher : Sekolah Tinggi Ilmu Administrasi Yappi Makassar Jl. Sumba no 46, Kota Makassar, Sulawesi Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimas.v2i3.496

Abstract

This type of research is associative research which aims to determine the effect of Customer Experience and Satisfaction on Repurchasing Decisions at Foodbox Kota Bima. The population in this study were all people in Kota Bima who had bought from Foodbox Kota Bima. The sample was determined by accidental sampling technique with 70 respondents. The data collection method used was observation, questionnaire (questionnaire), and library research. Data analysis techniques used in this study were instrument tests (validity and reliability tests), multiple linear regression analysis, correlation coefficients, coefficients of determination, T-tests, and F-tests, using the SPSS program. The results of the analysis using the t test show that the independent variable, namely Customer Experience (X1), has no significant effect on the repurchase decision (Y), and satisfaction (X2) has a positive and significant effect on the dependent variable, namely the repurchase decision (Y). Then the results of the analysis using the F test show that the two independent variables, namely Customer Experience (X1) and Satisfaction (X2), simultaneously have a significant effect on the dependent variable, namely Repeat Buyer Decision (Y).
Co-Authors Ahmad Bani Adam Aliah Pratiwi Alief Sofyan Lanang Amirul Mukminin Amirulmukminin Andini Ramadani Fadillah, Fitri Herry Nurdin Husnul Khatima Ida Ayu Putu Sri Widnyani imam maulana, imam Irma Mardian Ismunandar Ita Iftitah Ita Purnama Jainudin Jainudin Jumaidil Umam Mawar Hidayanti Miftahul Janah Moch Khatamirul Mukminin Muhajirin Muhamad Dhani Inzaghi Muhammad Faturrahman Muhammad Nur Nafisah Nurulrahmatiah Naurah Islami Pasha Nurul huda Ovriyadin Ovriyadin Ovriyadin Puji Muniarty Sri Ernawati Sugeng Aryadinata Wulan Arlin