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All Journal Jurnal Daya Mas : Media Komunikasi dan Informasi Hasil Pengabdian dan Pemberdayaan Masyarakat Journal of Business Administration (JBA) MANAJEMEN ADMINISTRASI BISNIS DAN PEMASARAN JURNAL PENELITIAN BISNIS Asian Journal of Logistics Management
Margaretha Rundengan
Jurusan Administrasi Bisnis, Politeknik Negeri Manado
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Asian Journal of Logistics Management

 1 
The Effect of Service Quality on Customer Satisfaction (Case Study of Pt. Pegadaian Persero Paniki Branch Service Unit) Rundengan, Margaretha Annatje; Manopo, Meiske; Ponggohong, Edryl Henok Prasetya
Asian Journal of Logistics Management Vol 3, No 2 (2024): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2024.24155

Abstract

Service and customer satisfaction are two variables that are closely related. This is the case with employee services to customers / customers of PT Pegadaian UPC Paniki, where several service indicators such as, affect customer satisfaction. This study aims to determine the effect of service quality as measured by physical evidence, reliability, responsiveness, assurance, and empathy, on customer satisfaction at PT Pegadaian (Persero) Paniki Branch Service Unit. This type of research is qualitative and uses primary and secondary data. Secondary data is obtained from various sources such as journals and books, while primary data is obtained by distributing questionnaires to respondents. The sampling technique used simple random sampling method, obtained a sample size of 45 respondents. By using Service Quality Analysis. The results showed that physical evidence, reliability, responsiveness, assurance and empathy had a positive effect on existing customer satisfaction. This shows that PT Pegadaian (Persero) Paniki Branch Service Unit must provide better service, especially those related to customer speed and complaints arising from customers.
STRATEGY FOR EXPLORATION OF THE POTENTIAL OF THE REAL SECTOR ON REGIONAL ECONOMIC GROWTH IN PASAN DISTRICT, MINAHASA TENGGARA DISTRICT Djawa, Djibrael; Ponggohong, Edryl Henok Prasetya; Rundengan, Margaretha; ponggohong, laurens
Asian Journal of Logistics Management Vol 4, No 1 (2025): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2025.24602

Abstract

The real sector is one of the sectors that triggers economic growth in a region.  Real sector growth is influenced by various factors, such as the availability of natural resources, investment, government policies, innovation and technology, as well as education and training, including in sub-district areas. Especially in Pasan District, which is the object of research for potential problems such as the agricultural sector: agricultural activities, plantations, forestry and fisheries;  Industry: includes processing of raw materials, production of semi-finished goods and finished goods; Mining: includes mining of minerals, such as gold, sand, stone;   . Tourism: includes tourist activities, accommodation and management of tourist destinations. Construction: includes the construction of infrastructure and buildings, especially those involving a large number of workers, and this sector has not been managed optimally.Thus, this research aims to find out strategies for exploring (exploring) the potential of the real sector for the regional economy, especially in Pasan sub-district, to find out the factors that influence real sector growth. And the contribution of the real sector to the rotation of the wheels of the economy. This research uses the qualitative descriptive method stage, namely the analysis of data obtained in the form of words, images or behavior, and not expressed in the form of numbers or statistical figures, but by providing an explanation or description of the situation or conditions studied in the form of a description.The research results show that the real sector potential of Pasan District which can improve the economy includes trading business activities such as Retail, Shops, Stalls, Culinary, Livestock and Traditional MarketsFactors that influence real sector growth on economic growth in Pasan sub-district. The number of existing businesses is around 112 businesses with 115 workers and a sales turnover of around 50 million per day which can turn the wheels of the economy in Pasan sub-district.With existing businesses you can make contributions to the government both in the form of paying taxes and helping in social activities.Keywords: Real sector, economic growth, industry, innovation, investment, technology
Co-Authors Djawa, Djibrael Edryl Henok Prasetya Ponggohong Efendy Rasjid Jemmry Recy Winokan Juliet Makinggung Juliet P.T. Mandulangi Juliet Truly Pauladel Makinggung Lietje Lumatauw Mandulangi, Jufrina Manopo, Meiske Mariska Walean Meidy Wollah Mercy Ariane Lumare Ponggohong, Laurens Silvy Sambuaga Walangitan Melania Rut