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All Journal Journal of Research and Technology J-ADIMAS (Jurnal Pengabdian kepada Masyarakat) GREENOMIKA JUSTI (Jurnal Sistem dan Teknik Industri) Nusantara Community Empowerment Review Journal of Science and Social Development Nusantara Technology and Engineering Review Jurnal Rekayasa Informasi
Muhammad Mansur Yafi
Universitas Nahdlatul Ulama Sidoarjo
Religion Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Social Sciences

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Muhammad Mansur Yafi ANALISIS PROSES PADA PELAYANAN RUMAH SAKIT DI JAWA TIMUR: Program Studi Teknik Industri, Universitas Nahdlatul Ulama Sidoarjo, Sidoarjo *e-mail: yafimansur@gmail.com Muhammad Mansur Yafi
GREENOMIKA Vol. 1 No. 2 (2019): GREENOMIKA
Publisher : Universitas Nahdlatul Ulama Sidoarjo

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Abstract

The hospital has improved the information system so that it can improve properly to improve patient satisfaction and the quality of its services. However, complicated characteristics such as hospitals are very complicated. in this study, evaluating the results of a complex analysis of hospital processes. To compare the complexity of the old process and the new process, the Business Process Modeling and Notation (BPMN) standard is used. The results showed that the repair process could be used for the hospital repair process.
ANALISIS POSTUR KERJA OPERATOR INBOUND DENGAN MENGGUNAKAN METODE RULA muhammad mansur yafi
JUSTI (Jurnal Sistem dan Teknik Industri) Vol 3 No 2 (2022): justi
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/justicb.v3i2.5243

Abstract

Work posture is important for a worker. Wrong working posture can cause fatigue in the muscles, damage the tissue to the point of pain and discomfort. This study aims to analyze the work posture of inbound operators at PT. XYZ. This study used the Rapid Upper Limb Assessment (RULA) method. Based on the results of the research, it was found that the final score for the posture of the worker in the process of inputting goods was 7. This indicated that the condition was at a very dangerous level and action was needed to improve work posture right now. For this reason, recommendations for work postures have been made for the process of inputting goods through CATIA software with popliteal 50 and 95. Based on the results, a good inducement to apply is work posture with popliteal 50.
Analysis of Physiological Workload in Tofu Production Process Based on Energy Recovery at Rest Luqman Hakim; Sulaiman; Muhammad Mansur Yafi
Journal of Research and Technology Vol. 9 No. 1 (2023): JRT Volume 9 No 1 Juni 2023
Publisher : 2477 - 6165

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Abstract

UD. Koder is a manufacturing company that processes raw materials into finished products in Sidoarjo. The production process is one of UD's production processes. Koder is still with manual performance. Manual production processes with flexible body movements and a lot of physical loads still depend on the ability of workers and require human labor. The assessment of the level of physical workload of workers is not clear. The purpose of this study was to examine the categories of physical stress on workers in manual production processes using physiological methods. The method used is to measure heart rate at work and at rest, as well as evaluate worker psychology in the form of consideration of heart rate reserve (%HRR), cardiovascular load (%CVL), and energy expenditure factor (KE). The results showed that the amount of energy expenditure for each worker included Faris (7.0 Kcal/minute), Muit (4.7 Kcal/minute), Budi (4.4 Kcal/minute), Gito (4.9 Kcal/minute), Sudar (5.0 Kcal/minute), Dito (4.6 Kcal/minute), Joni (4.9 Kcal/minute) resulting in an item of average energy expenditure (5.1 Kcal/minute) where all workers were at a moderate level. The recommended improvement for production workers is that the rest time is 1 minute 27 seconds each time the process is continuous.
Analisis Kepuasan Pelanggan Terhadap Kualitas Pelayanan Menggunakan Metode Service Quality (Servqual) dan Metode Quality Function Deployment (QFD) (Studi Kasus Madrasah Ibtidaiyah “X”) Hariarti Maulita Anggreani; Muhammad Mansur Yafi
Nusantara Technology and Engineering Review Vol. 1 No. 1 (2023): Nusantara Technology and Engineering Review
Publisher : LPPM UNUSIDA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55732/nter.v1i1.1164

Abstract

Kepuasan pelanggan adalah hal yang penting bagi setiap perusahaan jasa. Salah satu yang perlu dijaga dalam kepuasan pelanggan adalah kualitas pelayanan. Kualitas pelayanan pada Madrasah Ibtidaiyah ''X" masih jauh dikatakan layak, sehingga sangat perlu dilakukan perbaikan. Maka dari itu tujuan dari penelitian ini untuk nenganalisis kualitas pelayanan di Madrasah Ibtidaiyah "X" dan menentukan faktor harapan dan kepentingan yang menjadi prioritas utama dalam memenuhi kebutuhan pelanggan. Penelitian ini menggunakan metode Service Quality (Servqual) dan QFD (Quality Function Deployment). Pada metode Service Quality diperoleh beberapa atribut pelayanan yang belum memenuhi harapan konsumen kemudian diolah dan dianalisis dengan metode Quality Function Deployment. Pada pengolahan tersebut dihasilkan usulan perbaikan kualitas pelayanan pada Madrasah Ibtidaiyah “X”. Maka, hasil Service Quality diketahui terdapat 6 atribut yang gapnya bernilai negatif. Hal tersebut dinilai bahwa Madrasah Ibtidaiyah ''X" belum maksimal dalam melakukan pemenuhan dan kepuasan terhadap pelanggan. 6 atribut diantaranya adalah guru dalam menyampaikan materi yang mudah diterima siswa, kesediaan guru dalam siswa, kesabaran guru BK dalam menangani siswa, jaminan keamanan dilingkungan sekolah, pengaturan jadwal KBM. Setelah ditentukan hasil dari perhitungan servqual. Lalu, mulai menganalisa tentang HOQ atau biasa disebut Runuh kualitas. Nama pada tahap menganalisa HOQ terdapat perhitungan-perhitungan. Diantaranya adalah penentuan Voice of Customer, sales Point, Goal, Improvement Ratio, Raw Weight dan Normalized Raw Weight. Setelah ditentukannya hasil, tahapan ini juga mencari Technical Response yang diperoleh dari wawancara kepada pihak pemilik yayasan dan kepala sekolah Madrasah Ibtidaiyah “X”. Kemudian menentukan prioritas perbaikan yang perlu dilakukan dengan harapan perbaikan dapat membantu Madrasah Ibtidaiyah "X" lebih baik lagi kedepannya. Hasil usulan prioritas yang diperoleh dalam metode HOQ ini adalah pengadaan fisilitas disekolah, pengadaan tim survey, pengadaan checklist disekolah, pelatihan guru, penyesuaian komite disekolah, pengadaan tim penjamin kualitas, penambah tim kebersihan sekolah. Customer satisfaction is important for every service company. One thing that needs to be maintained in customer satisfaction is service quality. The quality of service at Madrasah Ibtidaiyah ‘X' customers. This research uses the Service Quality (Servqual) and QFD (Quality Function Deployment) methods. In the Service Quality method, several service attributes that do not meet consumer expectations are obtained, and then they are processed and analyzed using the Quality Function Deployment method. In this process, proposals for improving service quality are produced. At Madrasah Ibtidaiyah, "X". So, the Service Quality results show that there are 6 attributes whose gaps are negative. This is considered that Madrasah Ibtidaiyah "X" has not been optimal in fulfilling and satisfying customers. The 6 attributes include the teacher delivering material easily accepted by students, the teacher's willingness to engage with students, the guidance and counselling teacher's patience in handling students, ensuring security in the school environment, and setting the teaching and learning schedule. After determining the results of the servqual calculation. Then, start analyzing HOQ or what is usually called Quality Loss. In the HOQ analysis stage, there are calculations. Among them are determining the Voice of the Customer, Sales Point, Goal, Improvement Ratio, Raw Weight, and Normalized Raw Weight. After selecting the results, this stage also looked for Technical Responses obtained from interviews with the foundation owner and the principal of Madrasah Ibtidaiyah "X". Then, determine the priorities for improvements that need to be made in the hope that the upgrades can help Madrasah Ibtidaiyah "X" be even better. The results of the priority proposals obtained in this HOQ method are procurement of facilities in schools, procurement of survey teams, procurement of checklists in schools, teacher training, adjustment of committees in schools, procurement of quality assurance teams, and addition of school cleaning teams.
PERENCANAAN ENTERPRISE ARCHITECTURE PADA RUMAH SAKIT DI JAWA TIMUR muhammad mansur yafi
JURNAL REKAYASA INFORMASI Vol 10 No 2 (2021): JURNAL REKAYASA INFORMASI Vol 10 No 2 Oktober 2021
Publisher : PROGRAM STUDI SISTEM INFORMASI INSTITUT SAINS DAN TEKNOLOGI NASIONAL (ISTN)

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Abstract

Dalam beberapa tahun terakhir rumah sakit dituntut untuk mengembangkan pelayanan yang baik dan cepat untuk memenuhi tuntutan pasien. Karena kompleksitas bisnis industri kesehatan, manajemen memerlukan kerangka enterprise architechture yang sesuai untuk memfasilitasi proses pengambilan keputusan. Penelitian ini menyajikan kerangka enterprise architechture untuk industri rumah sakit. Kerangka enterprise architechture digunakan untuk menganalisis keselarasan antara proses layanan rumah sakit dan teknologi informasi. Hasil analisis divisualisasikan menggunakan diagram use case dan activity diagram yang dapat digunakan sebagai rekomendasi untuk perbaikan proses bisnis rumah sakit.
Pelatihan Daur Ulang Sampah Plastik menjadi Kerajinan Tas di Desa Tulangan, Kecamatan Tulangan, Kabupaten Sidoarjo Fitri, Medya Ayunda; Anggraeni, Dini Martha; Arif, Sonhaji; Azizah, Zahrotul; Hakim, Luqman; Yafi, Muhammad Mansur; Fitrianah, Listin
Journal of Science and Social Development Vol. 6 No. 1 (2023): Journal of Science and Social Development
Publisher : Universitas Nahdlatul Ulama Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55732/jossd.v6i1.962

Abstract

Limbah plastik merupakan salah satu permasalahan global yang serius. Hal ini dikarenakan sifat plastik yang sulit terurai di alam. Tujuan dilakukan pelatihan ini adalah untuk memberikan pelatihan kepada warga Desa Tulangan agar menjadi lebih kreatif dan dapat membantu meningkatkan perekonomian warga serta meminimalisir jumlah sampah plastik yang dihasilkan oleh warga Desa Tulangan. Pelatihan dilakukan dengan melakukan pengolahan limbah/sampah plastik menjadi kerajinan tas dengan memanfaatkan limbah plastik yang dihasilkan dari sampah rumah tangga. Pelatihan yang dilakukan menghasilkan produk berupa tas yang memiliki bentuk dan desain yang menarik serta layak untuk dijual.
Edukasi Pemanfaatan Sampah pada Siswa SMA di Sidoarjo: Limbah Serabut Kelapa sebagai Bahan Penguat pada Pembuatan Plastik Biodegradable Fitri, Medya Ayunda; Said, Muhammad Husen; Aditya, Rizky; Azizah, Zahrotul; Fitrianah, Listin; Yafi, Muhammad Mansur; Hakim, Luqman
Journal of Science and Social Development Vol. 7 No. 1 (2024): Journal of Science and Social Development
Publisher : Universitas Nahdlatul Ulama Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55732/jossd.v7i1.1305

Abstract

Waste is one of the causes of environmental problems, especially plastic waste. Therefore, education is carried out regarding knowledge about waste and waste utilization to minimize the accumulation of plastic waste. The aim of this education is so that high school students have environmental awareness and are able to be creative in utilizing surrounding waste to make environmentally friendly products that have high economic value. This education was carried out using a presentation method regarding waste materials and examples of waste utilization, namely coconut fiber waste which has the potential to be used as a strengthening material in the manufacture of biodegradable plastic. The results of the education provided show that there has been an increase in understanding regarding waste and its use on the "sangat mengetahui" indicator of 86.67%.
Identifikasi Permasalahan Pada Proses Produksi Mesin Cuci dengan Metode Fishbone Wafi, Hibatul; Yafi, Muhammad Mansur
Nusantara Technology and Engineering Review Vol. 2 No. 1 (2024): Nusantara Technology and Engineering Review
Publisher : LPPM UNUSIDA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55732/nter.v2i1.1353

Abstract

Kualitas yang baik sangat menentukan tingkat kepuasan bagi pembelinya, namun tentunya kualitas harus sebanding dengan harga produk tersebut. Oleh karenanya dalam menghadapi fenomena tersebut para pelaku bisnis dituntut untuk mengembangkan bisnisnya dan terus selalu berinovasi, merancang strategi bisnis dan juga melakukan peningakatan dalam berbagai macam aspek salah satunya adalah pada kualitas produknya, sehingga perusahaan bisa bersaing dengan perusahaan lainnya. Tujuan dari penelitian ini adalah mengidentifikasi masalah yang menyebabkan kecacatan produk pada proses produksi mesin cuci. Pengambilan data dilakukan dengan melakukan wawancara kepada praktisi yang berpengalaman dalam bidang produksi mesin cuci. hasil penelitian ini digunakan perusahaan untuk meningkatkan produktivitasnya dan menangani permasalahan kecacatan produk. Good product quality determines the level of customer satisfaction, but the quality must be comparable to the price of the product. Business owners are required to develop their businesses and continue to innovate, redesign their business strategies, and improve the quality of their products, so the company can compete with other companies. The purpose of this study is to identify problems that cause product defects in the washing machine production process. Data collection was carried out by interviewing practitioners who are experienced in the field of washing machine production. The results of this study are used by the company to increase its productivity and handle its product defect problems.
Strategi Pengukuran Kinerja dengan Metode Balanced Scorecard dan Analytical Hierarchy Process Fuadi, Muchammad Khilmi; Yafi, Muhammad Mansur
Nusantara Technology and Engineering Review Vol. 2 No. 2 (2024): Nusantara Technology and Engineering Review
Publisher : LPPM UNUSIDA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55732/nter.v2i2.1483

Abstract

PT. Group Cemerlang Plastindo membutuhkan sistem pengukuran kinerja yang efektif untuk mengevaluasi kinerja organisasi secara menyeluruh, dengan fokus pada empat perspektif Balanced Scorecard (BSC). Penelitian ini bertujuan untuk mengetahui pengukuran kinerja menggunakan metode Balanced Scorecard (BSC) dan Analytical Hierarchy Process (AHP) di PT. Group Cemerlang Plastindo. Metode yang digunakan dalam penelitian ini yaitu kuantitatif. Hasil penelitian ini menunjukkan bahwa penyusunan sistem pengukuran kinerja melibatkan 13 sasaran strategis dan 21 indikator kinerja (KPI) berdasarkan 4 perspektif BSC. Kebaruan dari penelitian ini terletak pada penerapan kombinasi metode Balanced Scorecard (BSC) dan Analytical Hierarchy Process (AHP) untuk mengukur kinerja perusahaan secara menyeluruh, yang tidak hanya mengidentifikasi indikator kinerja utama (KPI) dari empat perspektif BSC tetapi juga memberikan pembobotan berbasis prioritas strategis menggunakan AHP. Penelitian ini memberikan rekomendasi untuk perbaikan sistem pengukuran kinerja di PT. Group Cemerlang Plastindo, serta memberikan wawasan mengenai area-area yang memerlukan perhatian khusus berdasarkan hasil analisis KPI yang menunjukkan skor kuning dan merah. PT. Group Cemerlang Plastindo requires an effective performance measurement system to evaluate the overall performance of the organization, focusing on the four perspectives of the Balanced Scorecard (BSC). This study aims to determine the performance measurement using the Balanced Scorecard (BSC) and Analytical Hierarchy Process (AHP) methods at PT. Group Cemerlang Plastindo. The method used in this study is quantitative. The results of this study indicate that the preparation of the performance measurement system involves 13 strategic objectives, and 21 performance indicators (KPIs) based on 4 BSC perspectives. The novelty of this study lies in the application of a combination of the Balanced Scorecard (BSC) and Analytical Hierarchy Process (AHP) methods to measure the company's overall performance, which not only identifies key performance indicators (KPIs) from the four BSC perspectives but also provides strategic priority-based weighting using AHP. This study provides recommendations for improving the performance measurement system at PT. Group Cemerlang Plastindo, as well as providing insight into areas that require special attention based on the results of the KPI analysis showing yellow and red scores.
Bimbingan Teknis Penyusunan Laporan Pertanggungjawaban sebagai Optimalisasi Dana Corporate Social Responsibility untuk Pembangunan Berkelanjutan di Sidoarjo Fitrianah, Listin; Zahrotul Azizah; Fitri, Medya Ayunda; Hakim, Luqman; Yafi, Muhammad Mansur
Nusantara Community Empowerment Review Vol. 3 No. 1 (2025): Nusantara Community Empowerment Review
Publisher : LPPM UNUSIDA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55732/ncer.v3i1.1541

Abstract

Masalah pencemaran air sungai yang disebabkan oleh pembuangan limbah dan sampah telah menurunkan kualitas air, daya dukung ekosistem, dan sumber daya alam, khususnya di Kabupaten Sidoarjo. Penelitian ini bertujuan untuk memastikan bahwa dana Corporate Social Responsibility (CSR) dimanfaatkan sesuai prinsip pembangunan berkelanjutan, sehingga memberikan dampak positif bagi masyarakat dan lingkungan. Metode yang digunakan melibatkan tahap perencanaan dan sosialisasi, pengalokasian dana CSR, pelaksanaan kegiatan, bimbingan teknis, monitoring dan evaluasi, dan laporan pertanggungjawaban. Hasil menunjukkan bahwa bimbingan teknis memberikan pemahaman mendalam tentang transparansi, akuntabilitas, dan keberlanjutan dalam pengelolaan dana CSR, yang meningkatkan kapasitas desa dalam mengelola dana secara efektif. Pengabdian masyarakat ini memberikan kontribusi terhadap pengelolaan dana CSR yang lebih terarah untuk mendukung pelestarian lingkungan dan kesejahteraan masyarakat lokal.
Co-Authors Anggraeni, Dini Martha Ayyubi, Muhammad Anas Al Aziz, Ahmad Musonnifin Cahyono, Muhammad Denny Nur Carlita, Cindi Erlin Firmansyah, Mochammad Nizar Fuadi, Muchammad Khilmi Hariarti Maulita Anggreani Listin Fitrianah Luqman Hakim Medya Ayunda Fitri Raswadiyanto, Dina Amalia Khoirun Nadha Restiani, Veina Ayu Rizky Aditya Sabri, Rajib Naji Said, Muhammad Husen Sonhaji Arif Sulaiman Sumiyarsono, Elmi Wafa, Moch Wafi, Hibatul Zahrotul Azizah