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All Journal JUSIFO : Jurnal Sistem Informasi Sistemasi: Jurnal Sistem Informasi INOVTEK Polbeng - Seri Informatika Dinamisia: Jurnal Pengabdian Kepada Masyarakat Jurnal Teknologi Sistem Informasi dan Aplikasi JOISIE (Journal Of Information Systems And Informatics Engineering) EDUMATIC: Jurnal Pendidikan Informatika Building of Informatics, Technology and Science Jurnal Teknik Informatika (JUTIF) Jurnal Pendidikan dan Teknologi Indonesia Scientific Journal of Informatics
Rahmawita, Medyantiwi
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Social Sciences Other

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An Analysis of the Academic Information System Quality at Universitas Lancang Kuning (Smart Unilak) using the WebQual 4.0 and McCall Methods Zarry, Cindy Kirana; Megawati, Megawati; Rahmawita, Medyantiwi; Salisah, Febi Nur
Sistemasi: Jurnal Sistem Informasi Vol 14, No 4 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i4.5164

Abstract

Websites have become an essential medium for information dissemination and marketing, particularly in the context of higher education. Universitas Lancang Kuning has implemented an Academic Information System (Smart Unilak) to improve the efficiency of academic services. However, observations and interviews with the PDDIKTI administrator revealed several issues, including a lack of updated information, difficulties in completing the Study Plan Card (KRS), and concerns regarding data security. To evaluate the system's quality, an analysis was conducted using the WebQual 4.0 and McCall methods. The WebQual analysis showed that the average respondent scores ranged from 3 to 4, which were interpreted as “Satisfactory” to “Very Satisfactory.” Additionally, the McCall method yielded an overall quality score of 89.28%, placing the system in the “Excellent” category. While respondents expressed satisfaction with the information and security provided by the system, there remains room for improvement in terms of communication ease. The findings of this study serve as an evaluation reference for website developers and a basis for future research. It is recommended that subsequent studies incorporate direct usability testing with users to identify issues that may not surface through surveys and questionnaires. Observing users as they interact with the system can provide valuable insights for further enhancement.
ANALISA KUALITAS LAYANAN SISTEM AKADEMIK MAHASISWA TERHADAP KEPUASAN PENGGUNA MENGGUNAKAN METODE WEBQUAL 4.0 Arsyad, Ilham; Rahmawita, Medyantiwi; Marsal, Arif; Fronita, Mona
JOISIE (Journal Of Information Systems And Informatics Engineering) Vol 9 No 1 (2025)
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/joisie.v9i1.5029

Abstract

Seiring dengan pesatnya kemajuan teknologi informasi di ranah akademik, sangat penting untuk melakukan evaluasi menyeluruh terhadap sistem informasi yang dikembangkan guna memastikan bahwa proses yang ingin dicapai telah terpenuhi secara optimal. Penelitian ini mengkaji tentang kualitas layanan Sistem Informasi Akademik Mahasiswa (SIAM) pada Universitas Muhamadiyah Riau. Pendekatan penelitian menggunakan metode kuantitatif dengan menyebarkan kuesioner yang telah lolos uji validitas dan reliabilitas kepada 100 mahasiswa UMRI secara acak sebagai pengguna akhiir. Tiga variabel independen yang digunakan yaitu 1) Usability Qualty, yang berhubungan dengan rancangan website, 2) Infromation Quality, kelayakan informasi yang diberikan oleh website, 3) Service Interaction, tingkat kepercayaan dan keamanan dalam menggunakan website. Variabel dependen yang digunakan yaitu Kepuasan Pengguna, yakni website yang disediakan telah sesuai bahkan melebihi harapan pengguna.Pengelolaan data menggunakan Smart PLS 4 dengan menganalisa Evaluasi Model Structuran (Inner Model) dan Evaluasi Model Pengukuran (Outer Model). Hasil Penelitian ini menunjukkan bahwa variabel Usability Quality, Information Quality serta Service Interaction berpengaruh signifikan terhadap Kepuasan Pengguna, hal ini mengindikasikan bahwa pengguna merasa puas dengan keseluruhan website. Selain itu, pengguna juga sangat setuju bahwa Sistem Informasi Akademik Universitas Muhammadiyah Riau sangat membantu dalam mendapatkan informasi yang sesuai dengan kebutuhan.
Digital Banking Satisfaction: A SeaBank Study using The End User Computing Satisfaction (EUCS) Model Oktoriani, Della; Rahmawita, Medyantiwi; Ahsyar, Tengku Khairil; Syaifullah, Syaifullah
Jurnal Pendidikan Informatika (EDUMATIC) Vol 9 No 2 (2025): Edumatic: Jurnal Pendidikan Informatika
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/edumatic.v9i2.30511

Abstract

SeaBank serves as a digital banking platform that enables users to conduct financial transactions conveniently via their smartphones. Despite its widespread adoption, concerns regarding service quality persist. The objective of this study is to assess user satisfaction with the SeaBank application using the EUCS model. This research employs a quantitative methodology with PLS-SEM as the analytical technique to examine variable relationships. The software used for data analysis is SmartPLS 4. Data were collected through an online survey comprising 23 items, involving 100 active users aged 17 and above. Model evaluation includes both outer model and inner model analyses to ensure construct validity and reliability. The findings indicate that content, accuracy, and ease of use have a significant and positive impact on user satisfaction. Conversely, format and timeliness do not have a significant influence, suggesting that these aspects play a marginal role in shaping users' overall perception of the application. Implications of this study highlight the necessity of improving information quality, data accuracy, and intuitive interface design to enhance user satisfaction. While enhancements to format and timeliness can be considered, they are not a primary focus. This research provides valuable insights for application developers in designing user-centered service improvement strategies.
Evaluasi Kualitas Layanan Sistem e-Puskesmas di Kecamatan Sungai Mandau Melalui Kerangka Kerja E-SERVQUAL dan Model Kano Setiawati, Elsa; Salisah, Febi Nur; Jazman, Muhammad; Rahmawita, Medyantiwi
Jurnal Pendidikan dan Teknologi Indonesia Vol 5 No 9 (2025): JPTI - September 2025
Publisher : CV Infinite Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jpti.978

Abstract

Permasalahan dalam penerapan sistem e-Puskesmas masing terjadi, terutama terkait kualitas layanan digital yang belom optimal. Keluhan seperti sistem tidak stabil, tampilan antarmuka membingungkan, dan kurangnya pelatihan menunjukkan perlunya evaluasi menyeluruh. Penelitian ini menggunakan pendekatan kuantitatif dengan metode E-SERVQUAL dan Model Kano. E-SERVQUAL mengukur kesenjangan antara persepsi dan harapan pengguna berdasarkan tujuh dimensi: efficiency, system availability, fulfillment, privacy, responsiveness, compensation, dan contact. Model Kano digunakan untuk mengklasifikasikan atribut layanan berdasarkan dampaknya terhadap kepuasan pengguna. Hasil menunjukkan bahwa seluruh atribut memiliki nilai GAP negative, dengan rata-rata nilai Q sebesar 0.91. ini menandakan bahwa layanan belum memenuhi harapan pengguna. Berdasarkan Model Kano terdapat 12 atribut one-dimensional, 4 attractive, 3 ust-be, dan 1 indifferent. Temuan ini menunjukkan bahwa perbaikan perlu difokuskan pada atribut yang berdampak langsung terhadap kepuasan.
ANALYSIS OF SIMFAKUM ACCEPTANCE USING THE TAM AND WEBQUAL METHOD Fahril, Muhammad; Megawati, Megawati; Fronita, Mona; Rahmawita, Medyantiwi
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.2150

Abstract

The Faculty of Law, Riau Islamic University implements an Information System that can support and assist students in writing correspondence for student needs and is named the Faculty of Law Management Information System or abbreviated and known as SIMFAKUM. From the results of observations and interviews with several students and SIMFAKUM Admin, it is known that there were complaints or problems experienced by users during the implementation of SIMFAKUM. Based on previous research, TAM and Webqual can be used together to measure information system acceptance. The research was conducted with the aim of obtaining the acceptance level of UIR Law Faculty students towards SIMFAKUM based on the TAM and WEBQUAL methods as well as producing recommendations to the UIR Law Faculty with the results of the analysis of student acceptance levels towards SIMFAKUM. For sampling, Simple Random Sampling was used for students at the Faculty of Law, Islamic University of Riau as SIMFAKUM users with a total of 95 respondents. Data processing techniques use Structural Equation Model (SEM) and Partial Least Squres (PLS) with Smart-PLS 3.0 software. There are 6 hypotheses in this research and 5 hypotheses are accepted while 1 hypothesis is rejected, therefore SIMFAKUM needs to improve and improve features to support student needs in correspondence matters.
Analisis Kepuasan Pengguna Aplikasi BRImo Menggunakan Metode End User Computing Satisfaction dan Delone & Mclean Harmutika, Della; Rahmawita, Medyantiwi; Rozanda, Nesdi Evrilyan; Zarnelly, Zarnelly
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 2 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i2.38876

Abstract

BRImo is a mobile banking application that provides online transaction services, but there are still some BRImo users who are still constrained by using the BRImo application. As for difficulties in using the BRImo application, difficulty transacting, difficulty logging in, then users are often blocked which results in less comfort in using the BRImo applicationn which can reduce the level off user trust. The goal is to find out the level of user satisfation of the BRImo application usingg the End User Computing Satisfaction (EUCS) and Delone & Mclean research models. The EUCS model means a comparison model between reality and expectations (reality). DeLone and McLean means a model for identifying factors that cause the success of an information system. In this study, it can be measured from 5 EUCS indicators and 3 Delone & McLean indicators which will use purposive sampling techniques collected through online questionnaires in the form of google forms to 100 user respondents, so that the data obtained will be analyzed using SmartPLS 4. Thus the final resultss of this study state that the variables of content, easy of use, information quality, service quality, and timeliness have a significant effect, then 3 other variables, namely accuracy, format, and system quality, do not have significant positive effect on the satisfaction of BRImo application users.
Analisis Perbandingan Kualitas Aplikasi E-Wallet Berdasarkan Pengalaman Pengguna Menggunakan Metode User Experience Questioner (UEQ) Alam, Alji Ridwan Syah; Rahmawita, Medyantiwi; Megawati, Megawati; Fronita, Mona
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 2 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i2.39006

Abstract

With technological advances, payments that originally used cash have now switched to digital money via digital wallets. In 2023, Go-Pay and OVO will become leaders in the e-wallet market. In this fierce competition, users experience various problems. This research aims to analyze and compare user experiences in the two applications using the User Experience Questionnaire (UEQ) method. The UEQ questionnaire has 26 question items distributed to 100 Go-Pay and OVO users in Pekanbaru. The results of the two applications found significant differences on several average (mean) scales, such as Efficiency, Stimulation, and Novelty. In contrast, on the Attractiveness, Perspicuity, and Dependability variables there were not very significant differences in the average (mean), but still, the application OVO requires more improvement in every aspect of the scale because when compared to the Go-Pay application, the OVO application still shows differences on the UEQ scale. Keywords: Analysis; Technology; Digital Wallet; User Experience; User Experience Questionnaire
Penerapan Metode EUCS terhadap Kepuasan Pengguna Sistem Informasi Akademik Amin, M. Nur; Saputra, Eki; Hamzah, M. Luthfi; Rahmawita, Medyantiwi
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 3 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i3.41296

Abstract

In processing the student academic information system, an academic information system is needed on the Pelalawan Indonesia Plantation Technology Institute campus, which has been implemented since 2018. Since its implementation, there have still been several obstacles or problems experienced by users, such as repeated data entry when filling out lecturer and service performance questionnaires, menus that are not yet optimal. , menu structures that are difficult to understand and the need to add new menus, data processing that takes quite a long time and even errors occur. This research uses the EUCS method which aims to see the level of user satisfaction with the academic information system with a sample size of 75 people who are active students at the ITP2I campus. After conducting research, it was found that the level of user satisfaction with the academic information system was in the moderate range with a value of 0.648. Of the five hypotheses tested, two hypotheses were accepted. The two accepted hypotheses are that the Ease of Use and Format factors have a significant influence on user satisfaction. Meanwhile, three other hypotheses, namely Accuracy, Content and Timeliness, were rejected because they did not have a significant influence on user satisfaction.
Pengelompokkan Perguruan Tinggi di Indonesia Menggunakan Algoritma BIRCH Husna, Nur Alfa; Mustakim, Mustakim; Afdal, M; Rahmawita, Medyantiwi
Building of Informatics, Technology and Science (BITS) Vol 7 No 1 (2025): June (2025)
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v7i1.7234

Abstract

Accreditation is currently the main focus for all universities. Each institution strives to get superior accreditation. The evaluation and assessment process carried out by BAN-PT is based on data reported by universities to PDDikti. This research aims to assist universities in achieving superior accreditation, by providing recommendations regarding the most influential attributes and clustering to find patterns or data structures from PDDikti. This research uses two feature selection methods AHP and Chi-Square are used separately to identify the most influential attributes. The results of each method were used as input features for the clustering process using the BIRCH algorithm. The purpose of this approach is to evaluate the effect of feature selection from both methods on the quality of clustering results. The evaluation is done using the Davies-Bouldin Index (DBI) metric. The results showed that the Lecturer attribute has the highest eigenvalue in AHP which is 0.379, indicating its significant role in accreditation assessment. Meanwhile, the Year of Establishment Decree attribute has the highest Chi-Square value of 290.625 which indicates a strong correlation with accreditation results. In addition, based on the cluster DBI value, it shows that AHP is superior to chi-square, so AHP is considered more effective in this context. With the best Davies Bouldin Index (DBI) value of 0.73603 in cluster 7 with a threshold of 0.05 and a branching factor of 50.
Socialization and Training on the Use of the Alfabeth Applicationin Special Schools: Sosialisasi dan Pelatihan Penggunaan Aplikasi Alfabeth Pada Sekolah Luar Biasa Rice Novita; Rahmawita, Medyantiwi; Novita, Rita
Dinamisia : Jurnal Pengabdian Kepada Masyarakat Vol. 9 No. 4 (2025): Dinamisia: Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/514m1094

Abstract

Pendidikan bagi anak berkebutuhan khusus di Sekolah Luar Biasa (SLB) memerlukan pendekatan inovatif, terutama dalam pemanfaatan teknologi untuk mendukung proses belajar-mengajar. Salah satu solusi yang ditawarkan adalah penggunaan aplikasi Alfabeth, sebuah platform edukatif yang dirancang untuk meningkatkan keterampilan membaca, menulis, dan berkomunikasi bagi siswa berkebutuhan khusus. Penelitian ini bertujuan untuk mensosialisasikan dan memberikan pelatihan kepada guru serta tenaga pendidik di SLB mengenai penggunaan aplikasi Alfabeth dalam kegiatan pembelajaran. Metode yang digunakan dalam kegiatan ini mencakup tahap sosialisasi, pelatihan praktik, serta evaluasi terhadap efektivitas penggunaan aplikasi dalam mendukung pembelajaran. Sosialisasi dilakukan melalui seminar dan diskusi interaktif untuk mengenalkan fitur serta manfaat aplikasi. Pelatihan praktik diberikan dalam bentuk demonstrasi penggunaan serta simulasi langsung oleh para peserta. Evaluasi dilakukan dengan mengumpulkan umpan balik dari peserta serta mengamati perubahan dalam metode pengajaran yang diterapkan. Hasil dari kegiatan ini menunjukkan bahwa aplikasi Alfabeth mampu meningkatkan interaksi dan keterlibatan siswa dalam belajar. Guru merasa terbantu dalam menyampaikan materi dengan lebih menarik dan interaktif. Selain itu, siswa lebih termotivasi dalam mengenal huruf dasar. Dengan adanya pelatihan ini, diharapkan para pendidik dapat lebih optimal dalam memanfaatkan teknologi untuk mendukung perkembangan akademik dan sosial siswa berkebutuhan khusus di SLB.
Co-Authors Ahsyar, Tengku Khairil Alam, Alji Ridwan Syah Alfarizi, Farrelino Amin, M. Nur Aprinastya, Rachell Aqilla, Nabila Fadia Arif Marsal Arsyad, Ilham Eki Saputra Fahril, Muhammad Febi Nur Salisah Hamzah, M. Luthfi Harmutika, Della Husna, Nur Alfa Jazman, Muhammad M. Afdal M.Afdal, M.Afdal MAULANA, BIMA Megawati - Mona Fronita, Mona Mustakim Mustakim Nurrahma, Intan Oktoriani, Della Putri, Runi Aulia Rianda, Rahmad Didho Rice Novita Rita Novita Rozanda, Nesdi Evrilyan Setiawati, Elsa Siregar, Syafril Sri Anjani Syaifullah Syaifullah Syaifullah Syakirin, Fakhrusy Wulan, Damar Zarnelly Zarnelly Zarry, Cindy Kirana