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All Journal JISIP: Jurnal Ilmu Sosial dan Pendidikan Abdi Masyarakat JIHAD : Jurnal Ilmu Hukum dan Administrasi Media Farmasi Indonesia Siyasah : Jurnal Hukum Tata Negara MARAS : Jurnal Penelitian Multidisplin Journal of Law Justice Kreativasi: Journal of Community Empowerment Journal of Nahdlatul Ulama and Contemporary Islamic Studies

Agus Santoso, Aris Prio

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Author-ID : 2163755

Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Energy Environmental Science Immunology & microbiology Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Other

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Gambaran Kepuasan Pelanggan Terhadap Pelayanan Obat di Apotek Area Boyolali Choirin Nisa, Triya; Nazar, Ahlul; Siska Wardani, Tatiana; Tribudi, Alif; Elmaya, Yuni; Agus Santoso, Aris Prio
Media Farmasi Indonesia Vol. 17 No. 1 (2022): Media Farmasi Indonesia
Publisher : SEKOLAH TINGGI ILMU FARMASI YAYASAN PHARMASI SEMARANG

Apotek adalah tempat tertentu, tempat pekerjaan kefarmasian pendistribusian obat, dan perbekalan kesehatan lainnya kepada warga. Tingkat kepuasan konsumen terhadap pelayanan kefarmasian merupakan salah satu pendukung perkembangan apotek. Penelitian ini bertujuan untuk mengetahui gambaran kepuasan pelanggan terhadap pelayanan kefarmasian di Apotek daerah Boyolali. Penelitian ini termasuk penelitian deskriptif non eksperimental. Pengumpulan data dilakukan melalui survei langsung terhadap pelanggan apotek dengan memberikan kuesioner kepada responden. Sampel dalam penelitian ini sebanyak 50 responden. Hasil penelitian menunjukkan Responden yang memenuhi kriteria inklusi penelitian didominasi oleh perempuan (72%), rentang usia 20-22 tahun (44%). Petugas Apotek memberikan informasi tentang efek samping obat dengan gap (- 0.12) dan tingkat kesesuaian (96.3%) dimensi reability merupakan dimensi yang paling memerlukan perbaikan karena tingkat kesesuaiannya terendah diantara yang lain yaitu (98.1%) dengan nilai kesenjagan (-0.06). Obat yang dijual di Apotek lengkap dan mutunya terjamin, Apotek memiliki ruang tunggu yang bersih dan nyaman, petugas Apotek memberikan pelayanan yang ramah dan petugas Apotek bersedia melayani konsultasi konsumen. Penelitian ini, menunjukkan sebagian besar pengunjung di Apotek area Boyolali memiliki persepsi yang baik terhadap pelayanan informasi obat Apotek.

Gambaran Tingkat Kepuasan Pasien Terhadap Kualitas Pelayanan Obatdi Apotek Kinan Farma Mojosongo Periode November-Desember Tahun 2021 Destiyani; Nisa, Nisa Amallia; Zaila M.A, Tiara; Agus Santoso, Aris Prio
Media Farmasi Indonesia Vol. 17 No. 1 (2022): Media Farmasi Indonesia
Publisher : SEKOLAH TINGGI ILMU FARMASI YAYASAN PHARMASI SEMARANG

Pharmaceutical service is a form of professionalism in the health sector which is the responsibility of a health professional, especially pharmacists. A pharmacy is a pharmaceutical service facility where the pharmacy is one of the places for a pharmacist to practice pharmacy. Rapid developments have occurred in pharmacies where there is a new pharmacy paradigm, namely from drug oriented (drug service) to patient oriented (patient service) which refers to pharmaceutical care (pharmaceutical care). The benefits of this study are expected to determine the level of patient satisfaction with service quality and can provide health information to patients in order to improve the quality of drug services at the Kinan Farma Pharmacy. This research is an observational study, where the data is taken using a questionnaire based on the inclusion criteria that have been set. The results showed that the picture of Kinan Farma's pharmacy satisfaction was highest in the dimension of reliability (reliability) with a percentage of 92.3%. Based on the average dimension of satisfaction that was processed, the results obtained a percentage of 87% which indicates a very satisfied category.

Co-Authors Ahmad, Norkhairi Anggraini, Nurul Choirin Nisa, Triya Destiyani Domingos Soares Elmaya, Yuni Hia, Christian Peter Nafitri Ilham Komarudin Irawan AM, Ady Lestari, Retna Dewi Lestari, Tri Indah Nazar, Ahlul Nisa, Nisa Amallia Purwaningtyas, Letifa Ramadani, Lastri Renny Rosalita, Renny Romadoni, Nacipa Ririn Rozzaq Wijaya, Rahmaditya Khadifa Abdul Siska Wardani, Tatiana Sukendar Sukendar Tribudi, Alif Winarti Winarti Yolanda, Margaretta Silvia Zaila M.A, Tiara

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Journal : Media Farmasi Indonesia